Hebeos UK

Perfect quality and looks exactly like the image! Was worried shopping from this website because i didn't know if it was trustworthy but i'm glad i did now because it's beautiful and come in time for prom :)

Received my order for my Grand-daughters prom the dress came wrapped like it was a rag all creased and the bra was not in its package just fell out on the floor. The dress is lovely but would say that it is two -three sizes too small even though I measured and the measurements do not correspond with what I ordered. I wish to get a refund and money for me to send this dress back asap been waiting over two weeks for a reply to my complaint already and now need to go and get her another dress.

Fantastic prices beautiful quality my only fault was it would never let me track my order so didn't no if I was going to receive it or not

I knew this dress was cheap, but I didn't realize the lace would be totally different than the photos online. It's a completely different lace pattern, which totally alters the dress. I hate it, and I'm hoping to get a refund but their process is impossible to reach anyone.

We ordered the lovely sky blue lace tulle dress to be customized a couple of weeks ago. It arrived today and it fits like a glove! We are delighted with it. Great quality! We would definitely order dresses from here again.

Ordering was simple, was kept informed at all points of the process and the parcel was delivered within expected time scale. Postage was extremely expensive. One dress was beautifully made and I am very happy with it. If that had been the end of my dealings I would be leaving an.excellent review, however the second dress had odd bra cups and when on the dress gave me odd boobs. The dress fitted beautifully in all other aspects. I contacted Hebeos within the 14 days and asked to return it for a refund in line with my statutory rights. All sorts of excuses were given for the poor dressmaking, including the suggestion that I have odd boobs! Eventually after several exchanges I was offered 10% refund to get the dress altered, then eventually they offered me 70% on account to spend on another Hebeos dress, and I will keep the dress. That offer came with a warning that not accepting it would cost me high return postage, and 15% of the dress cost to pay for cleaning, restocking and admin.

I don't usually review my purchases but this time I am so disappointed that I have to write. Bought 2 dresses for me and my mom. They arrived totally different than we expected, the sizes are all wrong and it is been a struggle to return or refunded. Seller trying to imply we ordered the wrong size.
One dress was supposed to be UK 16 (I am 14) and the other UK 20 ( mom is size 18) either dresses fit me.

I received my dress, it is too small, it will not zip up even though I ordered a larger size than I normally would. I have been locked in an online dispute with a woman called Lucy who refuses to help me with a refund. She told me that I should find a local tailor and get it altered myself, refuses to accept any responsibility and is downright rude.

For the shipping of the item it come within a really good timescale I was informed when the package was on its way and an estimated delivery time. As for the item bought I absolutely love it the only thing I can pick out that I am a little disappointed in is that some of the cotton detail has become loose so will have to tidy this up myself.

I received the dress, although beautiful, the top part was huge ( I followed the size chart and I'm 5ft5 40 32 40, ordered a size 16)

The pictured showed barely any cleavage however the dress I received was all breast! Front completely open and the shoulders were at least 2 inches too loose on the top. And the dress was too long.

Seamstress quoted me 200$ to fix so I asked for a return.

I have to pat to ship it back with tracking plus they will keep 15% restocking fee!

They offered to refund 30% but at that point its not enough and I highly doubt I'll find someone to buy the dress so I'll bite the bullet and return it

I just wish they had a fixed return fee like Azazie or even free returns...

I was a bit on the fence about ordering my wedding dress online and have never heard of this site before but the ladies are always super pleasant and happy to help you. My dress arrived and fits perfect and looks amazing! Everything Iv wanted and more

Absolutely shocking company to purchase from!
For one, customer service is abysmal and incompetent. I was promised via email when purchasing a dress that a refund was guaranteed if the dress did not fit, although when I enquired about a refund as the dress's sizing was completely wrong they refused. After emailing on numerous occasions regarding refunds, they failed to compromise and offered me a refund of £40 for a £200+ purchase. This website is horrendous! DO NOT fall for this.

Please do not buy from here. They will take your money and never give it back. They have no returns procedure which is absolutely disgusting for a so called online retailer. In a battle with them at the moment. Dresses are not nice quality buy somewhere else DO NOT USE THIS COMPANY

I've had an amazing experience definitely ordering from here again the material and the design of my dress is perfect all the way through down to the seems, very beautiful dress I am more than pleased with my purchase

Not bad although live chat was never available
No confirmation of delivery that the package was dispatched or on route for delivery no signature. But once I received the dress it was very nice! I'll post a picture soon!

All three dresses are beautifully made and the sizes were very accurate. I find the quality exceptional for the price. I was starting to worry when I was ready negative reviews but I/we are 100% satisfied with our purchases and would definitely order from here again!