Hebeos UK

Not very cooperative when wanting a refund the item did not fit & could not be made to fit as suggested by the company. Then they tried to palm me off with a voucher then they said it would be expensive to send back as all sorts of services need to be payed for example sanitation of the item

The ordering experience was good and tailoring and shipping was fast. I did a custom size dress but when I received it it was way too big on me despite my accurate measurements that I had done by a professional seamstress. Alterations are likely going to cost more than the dress itself.

I ordered a wedding dress and it was not at all like the picture extremely disappointed. I
Do not recommend anyone to buy dresses from hebeos. Package came damaged and dress torn. To spend so much and then end up with such a dress is any brides worst nightmare.

Like most I was very sceptical about buying my wedding dress on line. I've read all types of reviews about the company and quality. So let me reassure you about this particular wedding dress I bought! For the price you pay the quality is exceptional and the service was amazing. My custom made order fitted perfectly. I would not hesitate to buy from Hebeos again…great company.

Ordered the size 16, I'm a UK 14, it's a little big, but my tailor advised this. The dress is fabulous. Much nicer than my 1st wedding dress which was designer. It's comfortable. It's just beautiful. I can't wait to wear it.

My dress was delayed with nearly a month before u had enough and had to cansel the dress and go somewhere else to get one.
I contacted suport to see how long the delay is and it took lots of emailing and essentially begging to be able find this info out from the person helping. Questions weren't answered unless asked again and again felt like emailed weren't properly ready or disregard. Horrible communication!

Dress colour is just as shown on website and arrived on time and looks lovely. Rather disappointed that our request regarding the length has obviously not been read so need alterations and the packaging was not good either but guess that was due to cost.

The custom dress is lovely quality but sadly the waist size is much too large for me. This could be due to my own measurements, but I was not able to double-check this, and it also seems odd as it is quite a lot larger. The other dimensions were great. I did not receive a confirmation email or a notification that my dress was being delivered as far as I am aware.

I bought a wedding dress off there website it arrived really poor quality,trying to send it back was a nightmare,in the end had to send it back to china and cost me £25.00 and they are only giving me part of my money back and waiting for my refund 2 month later.

Hebeos was really easy to use, they answered emails promply. It only took 2 weeks from order to delivery of 3 dresses for my 9 year old daughter. The dresses were well made and a great fit. I was very pleased!

Ordered this dress for my daughter who has special needs. Her first prom grade 12. We opted for custom size because other sizes were off. Received dress and 2 inches feom zipping up. $300 down the drain. Tried several times to contact but no response. Never again will we ever order a dress from here.

Ordered custom size, was not even close. Part of the dress had sewn in cups that look terrible and were not pictured. I've ordered custome sizes off other sites and never had an issue. After ordering my credit card got compromised, nothing but a hassle.

Ordered wedding shoes and they're absolutely beautiful. But box was damaged and came almost flat packed Definitely threw about on transit, dints and creases in the shoes. Thankfully they were satin so I took a hair dryer to them to get out the creases. Which mostly worked. Recording another pair would have been to no benefit as I'm sure they would have arrived the same way. So product beautiful just maybe packaging could be improved for international sales

Bought a prom dress from for 134 pound when opened the parcel was shocked to see that the material was disgraceful and size didn't fit my 16 year old. Immediately asked them to return and refund it's been 3 weeks but only email I get from them with new queries, no action taken. I am not frustrated and would now bever buy fron them. My daughter is so disappointed as she has her prom on 7 th July where she has to now wear something cheap as I can't afford another costly dress

Very happy with my experience, dress is true to size, looks like picture and arrived before estimated arrival

My daughter saw a dress she liked for her prom and wanted to order it, when it arrived the quality really wasn't as good as the picture and when I emailed for a return address only got responses about going to local dressmaker and read their returns policy. Horrendous I cannot believe they will not allow returns they keep giving you different options then the timescale has run out to return anyway. Appalling, conning teenagers as my daughter used her own money for this as she was so excited and didn't want to wait. Please do not use and pass on how awful they are she's lost over £100 and by reading the other comments she's not alone

Very nice quality, a little different then the picture on the website. Describes that it is off the shoulder but has no support in the chest area and must where the straps over the shoulder to make the dress work. So other customers should keep that in mind! Overall size fit perfect just had to get it hemmed a tad in the front and tighten the straps. Delivery was very fast, received the dress a week early

I have received my order and it was very disappointing. The dress doesn't look like on pictures. This is absolutely ridiculous and unacceptable from the company end to reject the fact that dress looks completely different then in the picture as Hebeos is trying to say that I have to keep it as is.
The fabric and flowers are simply ugly and not corresponding to nice and elegant dress posted on your website. It's heavy, bulky, with some hard inserts overwhelming my breast and not highlighting the figure but making the bride look old fashioned and fat.
This is not the way to treat your customers, it's a shame to give such a big stress to the bride who is dealing with multiple arrangements for the wedding.
Customer's support suggestion is to donate it is very unprofessional, do you think people who are ordering dresses from you and spent $300 are ready to donate this money?
Hope to get a full refund and shipping label back as this dress I received is not the dress you guys advertised.

Size guide very good, dress fits like a dream - we deducted 5cm from the finished length we wanted (which was a couple of cm off the floor) but dress still touches the floor in high heels! Not to worry, looks amazing and my daughter is delighted as it's for her prom. Overall very happy with quality and service!