Hayneedle

I just wanted to update my recent reviews of Hayneedle, and the issue I had regarding the chair that took 5 wks to receive. Not only did they step up and handle it, but when they did it arrived within 24 hrs. I stand corrected, and gladly so, not only with customer care but with their delivery service of choice. I'm extremely grateful to everyone involved who helped resolve this matter, and appreciate how quickly they responded when they learned of my situation. I'm so happy with my purchase, with Hayneedle, and a special thank you to the delivery scheduler Donna for her patience and understanding. I will be a returning customer after all, and can honestly recommend Hayneedle to family and friends whole heartedly.

This was the dirtiest thing to do to make me look bad. A colleague of mine, just had a baby, our company sends out gift baskets for newborns. I decided to give Hayneedle a shot. When checking out, it asked for the Recipient's Email Address which I thought was odd, but maybe for tracking. I enter in the Recipient Address, then it asks if the Billing Address / Sender's info is different. Yes, I enter all of my info, but it doesn't ask for email address. I complete the purchase to find out that they sent the receipt to the recipient. How dumb is that?!

I called in to Customer Support, the woman I spoke with apologized, and said they're aware. I asked for them to send me the receipt and she said she was getting done work and that I had to call back to speak with someone else. Why the hell did you answer the phone then?! Worst frick'n place to do business with.

I purchased $1,200 in patio furniture and never received it (three times). I was assured each time that the problems had been resolved and three times they cancelled my order without any notification. I called multiple times, was assured the order had been released and that I would receive it within a few days only to find out, when I never received my product, that it had been cancelled. The level of customer service is awful and I will never order from them again.

In mid April I ordered a Mesa-44" white ceiling fan from Hayneedle through Walmart.com. When fan arrived it was a Mesa-42" ceiling fan. I felt that it was an honest mistake and tried to get a hold of Hayneedle without success. I returned the fan and ordered another Mesa-44" ceiling fan which Walmart advised me to do. A few weeks later I received another fan. It was a Mesa-42" ceiling fan. I was totally upset. I tried to email Hayneedle but they said that my order number was invalid. I am at wits end. I still want the Mesa-44" fan but it appears that Hayneedle does not care about their customer service or correcting their stock on hand. I want them to overnight me a Mesa-44" white ceiling fan at thier expense or they can keep thier products and I will find another company to do business with.

I ordered an stone Angel statue for my best friend as a birthday gift... it arrived with a huge horizontal crack. I have emailed at least 5 times and as of this writing am currenty on hold for one hour as of this writing. I just don't have time for this. My poor friend has a huge broken angel to deal with, I am out $263.00, it is truly a shame and I feel responsible. Hayneedle, where are you? Why are you still in business? Are you happy you are making so many people unhappy with bad practices and non-existent customer service? Not refunding money for damaged merchandise? This is a form of fraud.

This company is incredibly frustrating to deal with. I had an order cancelled 5 times because their system couldn't handle different billing and ship to addresses despite me having a "customer service" agent place the order for me 3 of the 5 times. I guess this one is on me because as the saying goes fool me once shame on you, fool me twice shame on me. Nice product that I was trying to order but they just can't deliver. I got it on Wayfair no problem.

Ordered an Xmas tree from them three weeks ahead of Xmas, after two weeks of the order not showing a ship date on amazon we contacted them and kept getting the same generic help message. Eventually a real person mailed us back but then we never heard from her again.

A week after contacting them they finally told us that they forgot to place our order and we weren't getting an Xmas tree - but we could get our money back AFTER Xmas. They did nothing to make it up to us, never ever deal with this vendor!

I ordered a child's playhouse on Walmart.com. Before I even received it, the price dropped by $50. I contacted Walmart who sent me to Plumstruck. No one would match the new price and I did a lot of emailing to both companies. After we opened the box to assemble My Ceder Playhouse, we noticed a big chip out of the roof. FINALLY, Plumstruck agreed to refund my $50 and credit me $30 for the damage which we got fixed. Satisfaction!

First mirror was shattered and then I had one customer service representative lie and say I would get a replacement. The second customer service representative didn't do anything. The third customer service finally gave me my refund and sent me a replacement mirror. This mirror is also broken but it's the frame that's cracked and not the mirror itself. I'll just keep it. Not happy with it but I'll deal. Definitely not going through this again. Staying far away from them.

Ordered white jewelry armoire to be shipped to another state. It was raw wood under lift up top, no paint, & globs of paint running down side. I complained so they sent another & it was even worse. They will not issue me a credit of any kind after waiting six months. It was packaged really well, that is why my son didn't want to deal with unpacking & repacking. What's up with factory inspectors. Bad business. I will never order from them again, they could have, at least, given me a credit... they want to continually send more items,,, go figure.

Beware offers of 10% off coupons on this site!
When first shopping on hayneedle they offered me a 10% discount with the restrictions that it was good for 72 hours. When I went shopping on their site on every page the 10% offer was a banner at top, with no exclusions. When i went to checkout the page would not accept my 10% off coupon. I called their 1-800 number and was told that there are a list of exclusions but they didn't know where. They were no where to be found on the site and were certainly not included as a link on the coupon. After 20 min on the phone with a cust sve rep did she find the exclusions list 2 pages deep in a help file. The exclusions included 100's of brands and probably 10,000's of items. They would not honor their offer and did not return letters of complaint requesting my 10% discount.

The customer service thus far has been nothing except lackluster. I ordered an item off of the Walmart website which unfortunately was sold by this third party marketplace. My order took over one week to arrive with no notification about whether or not it had processed, shipped, or arrived. Upon opening the package I found that there were no screws for which to assemble my furniture. It also wasn't exactly what I was looking for in the product so I contacted them to return it. On top of wanting me to cover the shipping costs, they also required me to buy a $16 shipping label. When I tried to argue further, they switched sales reps on me and just sent me nearly a copy and paste message of the original email asking me to buy the label to return the item. Terrible experience. I will not be buying from these people ever again.

I ordered an expensive Cuisinart Coffee Maker from Hayneedle and they did everything they said they would do except stand behind the products they sell.

I previously had a Cuisinart Coffee Maker that lasted for over 8 years and loved it, but this time I think Hayneedle set me a lemon and it quit working after 7 months. When I contact Hayneedle customer service I was told their exchange/return policy was only for 30-days, clearly not long enough for an expensive electronic appliance.

If I had bought it at Macy's, I could have exchanged it after 7 months with "no questions asked". Keep this and Hayneedle's 30-day policy in mind if you ever plan to order an expensive electronic product.