Olivia B.

The customer service thus far has been nothing except lackluster. I ordered an item off of the Walmart website which unfortunately was sold by this third party marketplace. My order took over one week to arrive with no notification about whether or not it had processed, shipped, or arrived. Upon opening the package I found that there were no screws for which to assemble my furniture. It also wasn't exactly what I was looking for in the product so I contacted them to return it. On top of wanting me to cover the shipping costs, they also required me to buy a $16 shipping label. When I tried to argue further, they switched sales reps on me and just sent me nearly a copy and paste message of the original email asking me to buy the label to return the item. Terrible experience. I will not be buying from these people ever again.