I ordered one item and had to exchange it. Shipping for the first item was fine but they're very slow in the exchange process. It's been 3 weeks and they still haven't shipped out my exchange to me. And they're slow to give an answer. Heads up, they don't have a customer service number.

Gymshark's customer service is beyond bad. They have no phone number and take too long to respond. I paid extra to receive a Christmas gift, but they sent the wrong product. Because their customer services and fulfillment are so bad, there's no way to correct the order. Never buying from them again.

Bought a water bottle and just 2' feet drop from side table, shattered the bottle once and I got a replacement that shattered within a month and now I'm at the third bottle and this will be the last bottle I would ever buy from gym shark.
Very low quality product!

I placed an order 20 days ago and while I was charged the moment I placed it, it never shipped and I never get any straight answers from their customer service. The order I placed will never arrive on time for the gift I needed but they won't allow changes. I have asked them to cancel the order that hasn't even shipped, but that hasn't happened either. I will definitely not buy from this vendor again!

I feel their sizing runs small. First time ordering on final sale stuff, big mistake. Sports bra were decent quality, but too small. I also ordered the 'pulse woven jacket' and save yourself the trouble, as I was trying it on I got the tinniest bit of lip gloss on it and went straight to the stain remover and soap since the jacket was white, and it won't come out. Terrible material.

This company sent me two girls shirts when I ordered two men's shirts. When I tried to get a hold of somebody they told me we return emails when we feel like it we don't have a number you can't talk to nobody will return them when we're ready then when they got back to me you have to take pictures of this do this and do this and when I got upset after three days of going back-and-forth they told me I'm not dealing with you anymore because you're upset. If you buy from this company you are supporting everything that's wrong with this world.

I have attempted to order 5 times with Gymshark with only 1 successful completed order. The other 4 orders were cancelled automatically. Reach out to customer service and they told to use a different email address and I did try that. No success. Customer (chat only) service is a joke.

Clothing is the greatest quality I've ever seen and they wheat about a problem and deal with it straight away with no hesitation. Very glad my experience and I'll definitely be ordering again and again in the future.

Do NOT do business with this company. Several years after buying one of their products, I am still getting almost daily texts from them no matter that I text: STOP and block the number. No product is worth this harassment.

I buy a lot from Gymshark company and all their products are really awesome, however recently I had an issue. Clara from Gymshark sorted the issue immediately and issued a replacement pair that day without the trouble of me having to send back the originals, so I can give them 5 stars!

I like the styles of this brand but ordering from them is just a horrible experience. The site layout is kinda odd and confusing at times. They have a sizing chart which is very inaccurate and they have recommendations on sizing based off of the model height and weight which are also inaccurate. Sizing is all over the place, you'll be a large in one thing medium in another and a small in another. I usually have to return 50-80 percent of what I purchase and they are always out of everything. This stuff is popular, you def pay a premium for it and its annoying to pay shipping and then have to return stuff and then there is nothing in stock to replace it. Personally, there's other brands who make similar stuff, I gave these guys a few tries and its just not worth it.

Hi my name is Diean and working out is my safe haven. I try to hit the gym as much as I can. I go at least 3 times a week so the quality of the workout attire is essential.
Three problems I run into when working Out in my gym clothes: 1. It gets itchy. 2. My leggings slip off my waist/hips 3. Extremely visible Sweat stains in certain areas.

Gymshark does a phenomenal job with providing us with the right kind of attire we should be exercising in. The sizing is true to my size and I'm a medium for tops and bottoms. It does a fine job with minimizing the size of my sweat stains, it's not itchy, nor does it slip off my waist. The material hugs my figure preventing the amount of effort I put in pulling my leggings up every time I do squats.

I had no issues with the top, I liked it.
However, the bottoms have quality issues. First, I'll say, I do love them. It's second skin, looks amazing on, and it has pockets! However, it came with a hole in the crotch. I emailed the company and they were quick to send me another pair. I checked that one closely and it had no issues. I wore it 3 times and now I notice a hole in the seam above the knee so they aren't very durable but it's a pretty set.
The images below are from the first pair, they came that way

It is very difficult to get in touch with this company. I wish I had read the reviews first. I placed an order on November 26th for a Christmas gift for my niece and I still haven't received it (December 19). I paid for shipping. They promised 3-5 business days for delivery. Now they have added 10 business days to that as an additional delay. The delivery service they use, Apple Express, does not have a contact number or a chat. I have messaged Gymshark and I get an automated response that they get back to me in 1 week. This lack of service is absolutely unacceptable. I can only hope that I receive the correct item in w condition so I don't have to deal with this company ever again. I will never order from them again and I will not recommend this company to anyone.

Honestly. I ordered stuff a few weeks ago, all of it came and it was the wrong size. That's fine, so I resent it back to them in their packaging with a shipping label back to them etc and exchanged all the xSmall for Mediums. It has been three full weeks without receiving an email about the exchange let alone even receiving the exchange. I got a notification it was delivered today. Expecting to see my new medium clothes, instead I saw that my money had be returned back to me for the items I WANTED IN A DIFFERENT SIZE BUT NEVER GOT! Instead they refunded my money and never sent me any clothes that i specifically asked for when making the exchange online. The refunding, exchanging and shipping of gymshark is absolutely horrible. I never even got a single email or my clothes that i exchanged and paid for!

I had ordered a shirt and pair of shorts for my son at college. After the order hadn't shown up for 4 weeks I tried to get in touch with someone. My first concern was no phone number, you can't talk to someone just a keyboard. I was informed that something was off with the address and it wasn't their problem.
After tracking, it arrived somewhere but not where the address said.
Unfortunately we can't help you. Sorry!
Thank you our valued customer for your money. Buy it again and we'll try and get it right this time but you will pay again.
No I'm good! One and done.
Don't fool yourself it's not Lululemon!

Based upon my experience with Gymshark, I would NOT recommend purchasing anything from this company. I know I won't. After placing my order, more than three weeks later, I still hadn't received the product. According to tracking, it had shipped the day after placement. Attempting to contact someone in "customer support' is simply futile. In their description of the company, they have no problem admitting that they do not possess a call center, although also stating "customer service is their primary focus." Trust me, it is not!

Their communication is poor at best, atrocious at worst! They simply ignore questions about orders. After four weeks of trying to get a response about my order, I finally filed a complaint with PayPal, and within a week, my order was delivered.

The product was not great (athletic shorts with no lining) and as I said, their customer service is nonexistent. Doing business with a company like this is simply not worth the effort and frustration.