I bought several items for my son has gifts and the T-shirt he received was a small but it looks like a women's and they would not accept a return or exchange. I'm very disappointed with their communication and they have horrible customer service.

I have ordered 3 different short sets and let me tell you it's terrible. The shorts and bras are very thick, the seams are in awkward areas. The thighs roll when you squat. The tags are on the inside of the right leg by your crotch and it is scratchy, uncomfortable and hangs out when they roll. The material is hot, very compressive and all three sets fit different. I'm typically a medium but I had to order different size top for each short. Would never buy again. Not worth the hype or the price

Everything I've ever bought from gymshark has just been meh; all the leggings I've ever ordered are too stiff and scratchy and way too thick. Also, not great longevity of the fabrics. It's a lot more efficient to invest a bit more money in a pair of SBs or Lulus that you know you can wear for years and they'll still look brand new.

I met gym shark a few years ago through social media watching videos of athletes and bodybuilding. I bought their first outfit a few years ago, and I've recently become a more loyal customer. I saw a big promotion last BlackFriday and I ordered a lot of clothes, but unfortunately, someone misappropriated my package and I didn't receive the products. I sent them an email letting them know what happened, and they gave me a 20% discount coupon. So, at Christmas, I took the opportunity to make purchases, and I received everything this time.
I like their products because they are very good, last a long time - and are perfect for the gym. You feel comfortable during the exercises and the style is very good too.
It's true that because I'm not an American company, some deliveries take time and can even get lost, but I only had problems once, and they were quickly resolved. I strongly recommend this brand!

It's been 23 days since I made an online purchase and their tracker is still showing "processing". I've contacted the courier that they use and they verified with me that their warehouse never received the package from gymshark. The customer service at gymshark is basically nonexistent - I emailed them about the issue a week ago and no one has gotten back to me. At this rate I'm going to have to file a report against gymshark with my bank. I do not recommend gymshark due to very poor customer service.

Ordered hoodies and T shirt but did not deliver after 2 months and still no body answers. It was the worst experience I could ever have from an online shop. Lost my 200 $ and after 2 months even there isn't a number to call and track what happened to my order and to give my money back. Made me never try anything online.

I'm trying to get fit and lose some weight after giving birth to my daughter recently. Since I'd heard about Gymshark before, I immediately headed over to get some fitness clothes and they have so many that it was pretty hard to choose just one or two. The ones I eventually settled for are perfect. I'm going to use them for daily jogging, yoga and a few indoor workout routines.

I recently discovered Gymshark through a fellow youtuber friend of mine and decided to check out their website! First off, it's a good website. Going through their catalog and browsing products was nice and easy. They actually have many clothing options for women but they also sell lots of different pieces for men as well!

I ended up buying from both sections and I surprisingly liked the mens pieces more than I thought. I shopped with a friend and decided to tried on his items too, so check out the video if you'd like to see the try-on's and more of what I thought of this purchase!

(ps. I think it's important that I mention this was the fastest international shipping package I've ever recieved. Still shook.)

ALSO NOTE: The sports bra I purchased was too small and I tried to ship it back but I think the process is a bit complicated for me and since there is NO free returns, I've just decided to give it to a friend.

A friend and I both bought from Gymshark last boxing day. She got her refund soon after she dropped the return package at the post office.

I also returned my package, but didn't receive any refund after a month. I've provided them a copy of my return confirmation email, the shipping label, the post office receipt, and Purolator tracking history showing that the package has been delivered back to their warehouse a month ago, but they're still saying that they haven't receive it and they're "looking into it", and withholding ~$150 from me.

I needed to return some shorts, tried on their return portal, no success. No phone number and customer service via email takes 2 days to reply to your question. I'm beyond frustrated and with the comments on here, I'm afraid to return them and never see the replacement or $ back.

Too bad because my son loves their shirts but I'll never buy from them again with such horrible service

Love the way gymshark fits but I been so disappointed on me getting items 2 months after and just getting half the items and later was told that half the order was not in stock. Did get a refund. This company does not have a phone number to call or chat for any immediate customer service and was never able to return two items that I didn't like. Once you choose what you need to change does not let you edit and was never found on fedex to be able to return.so disappointed that as much as I like the brand will never order from them again. I even took the time to look through other reviews from websites and I see the same complain about people not receiving orders after months.

It is supposed to be an electronic gift card that is sent by email but I never received it.

- Support is unresponsive
- There are no clear guidelines for returns
- No adequate way to contact support.

Terrible experience 0/10 - I do not recommend buying anything from Gymshark to anyone.

I started wearing Gymshark about 4 years ago, and over that time I've seen the quality fall dramatically. Gymshark's clothing is made with cheap textiles which results in a shrunk and misfit garment once washed. Ally my shorts, joggers, and sweatshirts withstood no more than 2 washes before falling to pieces. Be weary and do not buy their clothes anymore. It's sad

I like to think I joined the Gymshark train before it became super popular. 3-4 years ago, the quality of their clothes was great. One pair of Flex leggings would last me 1+ years with minimal signs of wear and tear. Nowadays the quality is subpar. I'm LUCKY if a pair of leggings lasts me 4 months, which, in the world of fitness clothes, is less than average. Within that time, no matter the fit or 'line' of the leggings, holes start developing in the upper thigh and crotch region. NOT okay! Not only has the quality been lacking, but the prices have been steadily inclining. It's not a good combination. I'm moving on from this brand, as it continues to disappoint me. I don't think their clothes are for people who go ham during their workouts.

I'm completely obsessed with gymshark. I own more gymshark than Lululemon. The quality is great but you need to purchase the more higher priced items. If you buy the $40 dollar leggings don't expect them to be amazing quality. The best leggings are $80-100. Other than that I've had great customer care experiences. One time my leggings ripped in the crotch area on leg day 2 months after I purchased them. I sent pictures to gymshark on Facebook messenger and they sent me a new pair in the same day. I didn't even need to give back the ripped ones. That was pretty awesome. One complaint is that they constantly release new clothing which sell out in hours or days. Instead of restocking those they just release new products. I've been eyeing the same leggings for over a year that never get restocked. Still I love gymshark!

I used UPS to return 6 items totalling $192 for refund. Gymshark received the package January 05/23 and here it is February 07/23 and they only refunded me $36. I had to open a case through PayPal to try and get my money. Never again will I shop there. The sizing is all over the place and more than likely you will have to return items. And if like me, you will be struggling to get your refund. Just HORRIBLE service.

I placed 2 orders over a week ago. No shipping update at all. Tried to contact customer service for an update and to my surprise no number to speak to a live representative. Emailed the support team and still no update or response. I know now not order from them again. So disappointed and upsetting.

Gymshark is one of my go-to places when looking for activewear! Their products are such good quality and relatively affordable too, I just wish they had discount codes sometimes. Other than that, their website is easy to navigate and they have a lot of items/colors to choose from!

I previously ordered gymshark for the first time, and I had heard to go up in sizing being that they run small. I am a size M/L and I ordered an XL, I even checked the sizing chart to make sure the measurements were right before I placed my order. After placing my order, it told me my ordered would be delivered in a week, 7 business days. It took my order 3 weeks to come in, with no updates! Whenever I went to go try on my shorts, they would not even go up past my mid thigh. Me and my husband checked to make sure they didn't put the wrong size in by accident, but no, the tag said XL. So if you order make sure to go up a few sizes.