• Wrangler

Wrangler

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Overview

Wrangler has a rating of 1.36 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wrangler most frequently mention customer service problems. Wrangler ranks 79th among Jeans sites.

  • Service
    25
  • Value
    31
  • Shipping
    19
  • Returns
    18
  • Quality
    30
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
23
See all photos
How would you rate Wrangler?
Top Positive Review

“Once again”

Ed S.
1/19/23

Ordered five star slim fit jeans online. Once again the right leg is longer then the left. Looks like hell! Another American company going to crap!

Top Critical Review

“Wrangler 20x vintage”

Paula K.
3/20/24

The worst jeans I ever bought my husband! I purchased 3 pair, within 6 months the left pocket on every pair was ripped open, in same place on every pair. When I tried to repair the jeans apparently they are vintage cause the material rips like it's rotten. Tried to return but have to send back to Wrangler and that is B.S... will never purchase anything Wrangler ever again

Reviews (54)

Rating

Timeframe

Other

Thumbnail of user paulakennedy723
1 review
0 helpful votes
March 20th, 2024

The worst jeans I ever bought my husband! I purchased 3 pair, within 6 months the left pocket on every pair was ripped open, in same place on every pair. When I tried to repair the jeans apparently they are vintage cause the material rips like it's rotten. Tried to return but have to send back to Wrangler and that is B.S... will never purchase anything Wrangler ever again

Service
Value
Shipping
Returns
Quality
Thumbnail of user jm1785
1 review
0 helpful votes
February 21st, 2024

Bought 10 pair for work- 8 of the 10pm or ripped exact same spot at month 9-10- left rear pocket! Comfortable but complete garbage- return policy is BS! Should b able 2 take pics and send! Not ship back! Won't ever buy again!

Thumbnail of user pats1060
1 review
0 helpful votes
April 20th, 2024

I don't know about you, but when it comes to how my jeans fit and look, I'm pretty picky. It has come to my attention that wrangler seems to be cutting corners in the amount of denim they no put into their front pockets. In doing so they probably save a buck or two, but the look turns out very crappy. I'm not over weight, I wear a 33" waist but buy 34" so size isn't the issue here. With what wrangler has done the stitching and pocket material always shows, no matter how you try to make not show. You can wear a shirt untucked to cover it, but sometimes you have to tuck a shirt in. I show an older pair( lite) and a new pair. You can see what has been cut back on. It may be the way two different countries put things together.

Thumbnail of user jeanb1491
1 review
0 helpful votes
April 14th, 2024

Last 3 pairs ripped at the hip pocket after less than half a dozen washes.1 pair the second time they where worn.

Thumbnail of user dpearlman1953
1 review
0 helpful votes
December 29th, 2023

I bought two shirts as holiday gifts and needed to return one because it was too small. They charged me 25% of purchase price to process a return!

Service
Value
Shipping
Returns
Quality
Thumbnail of user katya48
1 review
0 helpful votes
February 4th, 2024

I bought a shirt and a jacket as a Christmas gift for my husband. The shirt was too small for him. I returned it inmediately, after a month and three times contacting customer service, they finally return a small amount, they deducted shipping, returning fee and they kept the taxes... What a disappointment. Wrangler products are good but their service is beyond bad.

Products used:
Shirt & jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenshaffer1211
1 review
0 helpful votes
December 24th, 2023

I have at least 10 pairs of regular fit wrangler jeans purchased at Walmart that have torn exactly in the same place ( next to the left rear pocket). These jeans will not hold up!

Thumbnail of user willyc35
1 review
1 helpful vote
November 22nd, 2023

These jeans tear out after wearing three times. Wranger should make pajama pants instead of jeans. Shame on you, What a disgraceful product.

Tip for consumers:
Terrible quality

Products used:
Jeans

Thumbnail of user kenl661
1 review
1 helpful vote
November 16th, 2023

Wrangler Cowboy Cut jeans 13MWZ have turned into a horrible product after moving production from Mexico - using U.S. fabric - to Nicaragua. The material on the Nicaragua product is noticeably thinner - despite still advertising the same weight fabric (maybe time for a class action suit for false advertising?). The way the jeans fit is different and the waist sizes run smaller (not just my "spreading waist"). I suspect that some "value engineer" has figured out that by reducing the waist size by a half inch they can squeeze another pair of jeans out of a roll of material just like we saw in the automotive industry when the cars were made cheaper to save a nickle or dime per vehicle. I stopped in Boot Barn today thinking that I might buy a pair of 13MWZ black jeans, but when I looked at a pair, they were made in Nicaragua and were noticeably inferior. Wrangler had a proud heritage that, unfortunately, has been ruined by their choice to cheapen the product.

Products used:
13MWZ jeans

Value
Quality
Thumbnail of user karens5198
1 review
1 helpful vote
November 27th, 2023

Every pair of jeans I have bought my son's they wear 2 or 3 times the back rips down the side of the pocket

Thumbnail of user renegaderedhead21
1 review
0 helpful votes
December 7th, 2023

We purchased 2 pairs or wrangler retro jeans for my husband, he has worn many different brands including wrangler in the past with little to no issue. On day one the jeans were fine day two was a different story. As we're were out running errands I noticed the crotch had runns coming from the seams and it looked as if the stitching had pulled through the fabric, we only had 2 more places to go so we figured we would finish out shopping then head home to change. We didn't make it, at the next stop the jeans ripped down the seam on the crotch and leg when getting out of the truck. I contacted customer service they asked for pictures and purchase information etc. I sent all details including the Pic of what it started out looking like as well as how it ended up just to be told I could send the jeans in on my dime it would be somewhere between 6 to 8 weeks before they determine if the issue was considered a manufacturer or something we did wrong. I have only ever used Wrangler warranty one time in the past and this was 10 years ago when the cuff of my jeans was not fully sewn in and with simple pictures they replace the item now it is 6 to 8 weeks and maybe and you have to pay shipping not only has the quality of Wrangler jeans jurassically diminished but the quality of their customer service has also Fallen. I would not recommend these jeans to anyone who works or wears jeans on a daily basis.

Products used:
Wrangler retro bootcut

Service
Value
Returns
Quality
Thumbnail of user jrp37
1 review
0 helpful votes
September 26th, 2023

You have to triple stitch men working pants it's not considered work attire wen it's loose single stich it comes undone…

Thumbnail of user dseaman4248
1 review
2 helpful votes
April 21st, 2023

I purchased a pair of jeans for my husband through our local ranch store. $60 + I returned and exchanged them twice thinking I just grabbed a defective pair. Same thing with 2nd pair. I gave them the benefit of doubt and got a 3rd pair. Wore them maybe 6x and they are falling apart AGAIN! Not going to play this game again.

Value
Quality
Thumbnail of user maryd3482
1 review
2 helpful votes
May 8th, 2023

Yes, I live on a ranch in Colorado. I care for and work with horses all day every day. I wore wrangler aura for 10 yrs no problems, NOW they last many 1 month? Fabric is cheap and splits within days of purchase? What a waste of money and time. Wrangler is NOT reliable any longer no matter what the ads with pretend cowboys and very unhappy horses say in their ads. Avoid this brand

Service
Value
Quality
Thumbnail of user scottl1847
1 review
0 helpful votes
January 28th, 2023

Tracking information was invalid. Ended up being delivered with NO notification. Sat outside in the heat of Florida for seven hours when I was home. Could have been stolen.

Tip for consumers:
Don't do it

Products used:
Jeans

Service
Value
Shipping
Quality
Thumbnail of user wendyb1244
2 reviews
3 helpful votes
January 26th, 2023

I purchased a few items November of 2022. I returned 1 item (a jacket) and the company stated they received the jacket on January 5,2023. It is Jan 26, and I am still waiting for my refund. I have called numerous times and I get the same answer. "Please wait 3-5 days." Those days pass by and nothing. Their processing and customer service is horrible.

Tip for consumers:
Do not waste your time or money because if you plan for return or exchange, you will not be refunded or have to fight to get your money back.

Products used:
clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user miket1781
1 review
4 helpful votes
February 17th, 2023

I've worn these jeans for the last 20+ years, just recently the quality has gone completely down hill. I have numerous jeans that are torn at the crotch, probably 15 pair. Wrangler dreams it my fault and won't do $#*!. Peace Wrangler you guys suck.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathanm681
1 review
0 helpful votes
October 31st, 2022

Your sock's are a joke, your socks can't hold up to anything specially working completely disappointed in your products again, I'll definitely not be buying anymore of your cheep crap, there is definitely better brands that your cheep made crap these socks did not make it a month poor quality all have holes in the back of them definitely not made for real working men.

Tip for consumers:
Being honest with a consumer how cheap their products really are and they’re inflated prices for crap clothing.

Products used:
Wrangler clothing brand

Service
Value
Shipping
Quality
Thumbnail of user jerict1
1 review
6 helpful votes
December 13th, 2022

This once great company seems to have sold out to offshore garbage manufacturing. Jeans failed because of poor material after hardly any wear.

Tip for consumers:
Spend extra money on better build domestic products that won't fail, cheaper in the long run. These can get expensive real quick.

Value
Quality
Thumbnail of user lozano.abdu.christopher
1 review
2 helpful votes
April 7th, 2023

If I could give you no stars I would
I bought a 50 dollar pair of jeans and they ripped on the first use completely disappointed with the quality that ya'll ar selling and I have asked many people (close friends/coworkers) and everyone of them has had jeans rip on first wear you guys are going under if you don't get yourself in check

Thumbnail of user chrisl1779
1 review
2 helpful votes
April 18th, 2022
Verified purchase

WARNING WARNING

Don't order anything online with this company. I ordered a medium shirt and it came as a 3XL.
Called the return and exchanges department and was told I needed to be straighter out. I was nice the whole time but I asked stern questions about shipping cost. I told the less than nice woman that it was Wrangler's mistake sending me a 3XL as I ordered a medium. I was accused of ordering the 3XL, i definitely did not but should you really talk to your customers in such a disrespectful way. If this person was sweet I may have just eaten the shipping cost but now I'm writing a poor review. A little sugar goes a long way when swallowing a sour situation. This company has bad reviews for a reason, stay far away.

Tip for consumers:
Just don't buy anything online

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimf1622
1 review
0 helpful votes
April 6th, 2023

I tried to buy a couple of shirts but could not because of some obscure requirement. After contacting their service I was told I didn't have the right email address as it was not on an approved list.

As a company this is beyond stupid.

Thumbnail of user jonf342
1 review
0 helpful votes
February 22nd, 2023

$#*! you wrangler this country going to $#*! and you suck.the leg bottoms on your shorts are bigger than the waist.im just going to burn my money next time.in stead of you taking it

Thumbnail of user barrys644
1 review
1 helpful vote
January 10th, 2023

Long sleeve shirts, torso made 4-6 inches to short and sleeves 1" to short.
Cargo pants look stupid with the back pockets look like they are sewn inside out and no pocket flap to keep your wallet in your pocket! Been wearing wranglers most of my life, I guess if they don't change back to normal, I'll have to switch brands!
Notice the seam on pocket, it's crooked and got by QC

Thumbnail of user johne2035
1 review
2 helpful votes
March 28th, 2022

I like the wrangler products but there website and help line has a major problem.
My billing and shipping addresses are different and that causes some kind of a fraud alert in there system. Even after using a different credit card it still won't accept my order. I called my banks to verify there is no problem on my end. Then contacting wranglers help line, 4 hours later after speaking to 3 other employees and being on hold and calling my banks and then calling back the next day my order was placed. This incompetence feels like dealing with a government agency.

Service

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