business logo of Gymshark

Gymshark

gymshark.com
active, lounge, casual men, womenAge 19-25, 26-45
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About the Business

Unlock your full potential with our game-changing workout clothes. Shop gym clothing for the gym, running & everything in-between.


gymshark.com
+1 866-999-5283
UK
Founded in 2012
Clothing item from GymsharkFashion apparel by GymsharkMerchandise from Gymshark clothing lineGymshark fashion product

Business Highlights

General

Year Founded: 2012
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $5
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all items must be returned to us unworn, unused, unwashed and in the same condition you received them
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: active, lounge, casual
Body Fit: regular
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL), Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 866-999-5283

Payment Options

Payment Methods: card payments, financing, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten

How would you rate Gymshark?
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Reviews Summary

Gymshark has a rating of 1.5 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gymshark most frequently mention customer service, phone number and black friday. Gymshark ranks 290th among Sportswear sites.

service
74
value
70
shipping
76
returns
67
quality
69
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
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Not a full return
December 30, 2022

Bought 2 items. Did not fit. Returned them and did not get a full refund. I was not aware they do not give you all your money back.

Date of experience: December 29, 2022
Florida
1 review
0 helpful votes
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If I could give less than 1 star, I would
December 12, 2022

I made a purchase over $300 from GymShark on Black Friday on an order containing 17 items. I ordered it within 10 minutes of the sale starting on Nov 17th. Well, here we are a month later and still I've not received ANYTHING from GymShark except for an order containing TWELVE of the same item that I only ordered ONCE. When I contacted Customer Support they told me they sent me another customers order? That was about 2 weeks ago. My account now shows a partially complete order, they are trying to claim that they sent different items than what I received. When I contacted customer support again to see how they meant to fix their mess up to my order, they proceeded to inform me that 5 items from my order are now out of stock. GREAT, so not only did I wait 4 weeks to NOT receive my order, but now they refunded me half my order and still have NOT given me an ETA as to when I should expect to receive the remaining ELEVEN items from my missing order.
To make things worse, I ordered new items from a gift card they provided me with on Dec 8th that have already been shipped out.
WHAT A JOKE.

Date of experience: December 12, 2022
Massachusetts
2 reviews
0 helpful votes
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Stay away!
December 9, 2022

Never received my item and would not GIVE me a refund. They offered to send item again but never got it!

Date of experience: December 9, 2022
Australia
1 review
0 helpful votes
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Bad service waiting Over a month still nothing. Heard nothing so bad I'll go elsewhere.
I'd give a minis 5 star if I could

Date of experience: December 12, 2022
Illinois
1 review
0 helpful votes
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No hidden costs!
October 25, 2021

I just discovered this site. They had what I wanted and sent it out immediately. No hidden costs and I ended up getting exactly what I wanted.

Date of experience: October 25, 2021
Louisiana
1 review
1 helpful vote
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Never got my order
October 10, 2022

Never got my order and never got a response. There should definitely be a phone number if this is a real business.

Date of experience: October 10, 2022
AE
1 review
0 helpful votes
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They are thiefs
August 9, 2023

Ordered 2 pairs of leggins with delivery to Dubai. On the page is was showing price in dirhams 260 AED with delivery. However when I bought it they charge me in in USD which after conversion and bank fees was 300 AED. Three weeks after that I got information from dubai post that If I want to get this package I have to pay extra 30 AED clerence. I declined the delivery and reached to the company for refund. Because why would I pay extra 70 aed? They told me they can give me 85 AED back because the cost of delivey is 50 dollars. IT HAS BEEN A MONTH NOW, AND THEY DID NOT GIVE ME MY MONEY BACK. They told me they CANNOT AFFORD TO GIVE ME REFOUND. THEY ARE THIEFS.

Date of experience: August 9, 2023
Canada
1 review
0 helpful votes
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Gymshark has to have the worst custmer service I've ever dealt with. Avoid dealing with them, don't shop there. Save yourself the stress

Date of experience: July 12, 2023
Florida
1 review
0 helpful votes
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Makes lats go boom
March 13, 2023

Awesome athletic wear at an affordable price! Check out the shark in action at https://youtube.com/shorts/JQ1EyZ8-m5o?feature=share.

Date of experience: March 11, 2023
California
8 reviews
8 helpful votes
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Great support
January 18, 2021

Fast delivery and great products. Had a little problem with an item and got great online help. Defenitly would recommend Gymshark

Date of experience: July 24, 2020
Netherlands
1 review
0 helpful votes
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Niet vriendelijk
December 21, 2023

Ik heb spullen besteld die nog binnen het retour termijn terug gestuurd kunnen worden. Deze heb ik in de verpakking gelaten omdat ik al 3 weken op de laatste levering heb zitten wachten.
Nu is er een korting dus ik heb netjes een mailtje gestuurd met de vraag of deze verekend mag worden. Ik heb mijn spullen nog nieuw in de verpakking staan. Maar het beleid van Gymshark beleid is dat ik de spullen naar hun terug stuur, dezelfde spullen weer bestel en dan de korting krijg. Zeker in deze tijd verwacht je dat bedrijven wat klimaat bewust zijn maar dit is hier niet het geval.

Spullen zien er verder prima uit, ik heb ze alleen nog niet uitgeprobeerd.

Date of experience: December 21, 2023
New York
1 review
2 helpful votes
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NEVER AGAIN
February 11, 2021

Wrong size. Wrong items. Missing items. TERRIBLE MATERIAL! Definitely not what I ordered. FALSE ADVERTISING!

Date of experience: February 11, 2021