I waited about 2 months to get my package and the tracking number stopped at a certain place for about 20days without any updates so I contacted them multiple times which I was told to wait again for a couple of weeks mind you this is for my work so I was already upset at the fact of waiting a month already. I contacted support again since last time they told me I would get a refund if I waited a week again. The girl who responded to me told me I would get a refund but that if I would get the package because it wasnt actually lost I would either have to repay or send the package back? Who asks that. It was their fault for the waiting time and the least they could've done as a company is let it drop and refund. Why ask for it back... Such a weird policy? I've never heard of no other company doing this. She said she would reach out to me if they see it got delivered to get their money back or have it sent back LOL? What... I'm still confused. All and all, very dissatisfied with how everything went and honestly would've lived to love it but I guess I'll never buy again from them!
Hi Marianne - I apologize your order is delayed I would be happy to look into this order you if you provide your order #. It sounds like we were shipping your order outside the US. And unfortunately, we have encountered severe delays shipping with the postal systems some countries stopped taking mail altogether. I will await your reply. You can message it. Again I am sorry for the inconvenience. Kiki