Guitar CenterReviews 203

I visited the store in Seven Corners on May 10,2020, shortly before 1:00 pm. There was a staff member monitoring the front door, and he informed me that I could not enter the store until another customer departed. I acknowledged and waited outside the store. When two customers exited shortly thereafter, I was allowed to enter the store. However, before letting me through, the staff member asked me what type of guitar I was purchasing today, as I had mentioned in our earlier conversation that I wanted to look at some classical guitars. I indicated that I wanted to browse and try a few out. He then said that I would only be allowed to enter the store if I was going to buy a guitar. I then asked what would happen if I could not find any guitar that I liked, and he responded that I would have to order one. At that point, I left. If, in fact, this is the store's policy, I shall never shop at Guitar Center again, including their online website. While I understand the adjustments that must occur due to this national emergency, I cannot condone a store policy that mandates a purchase, even if a suitable product has not been found (nor tested, in the case of a required order). If this is the approach of Guitar Center, I would rather go farther and pay more than enter one of their stores again. I would have accepted a browsing time limit in order to accommodate the limited number of customers allowed in the store. I wrote this review on their website on May 10,2020, to give them an opportunity to respond or clarify, but I have not heard from them as of today, May 13,2020.

I ordered a bass amp on Guitar Center's website. I was promised a brand new one. When I received it I noticed that for one it wasn't in the original packaging no paperwork and it was wrapped in bubble wrap and packing paper. When I unwrapped it I noticed big scratches on the cabinet on both sides and on the front bottom which I was very upset about then went to power it up and it didn't even power up. It didn't even work. I paid over $400 for this amp. I did call them right away and was told that they will send UPS back to pick it up and return it for refund. I was looking so forward to be able to play my bass out of my new amp just to be completely heart broken and very upset. I did buy a new bass from them and it was delivered in great shape and works and plays wonderfully. What happened? Unbelievable! I hope they do what they say and send a truck back to my home to get it!

The customer service over the phone is terrible. I've been trying for weeks to contact a guitar center representative to see where my guitar is and NO ONE answers. If I hear that stupid waiting song one more time I'm going to lose it. I just want to know where my guitar is. I got an email saying bc of the virus shipping has been delayed BUT that I could call this number to receive help... I haven't received help AT ALL. This guitar was supposed to be a birthday gift for my boyfriend and now everything's ruined. Thanks guitar center! I just need help... why is that so hard? I even called within the timeframe where they're at work. I'm ten seconds from getting my money back and getting it elsewhere.

I've read the other reviews of GC. Frankly I am now learning that the employees at some of GC are in fact dishonest. I purchased an amp online at GC.com. They listed the amp as "In Stock". They then charged me forthe amp. Only to find out the amp was not in stock, then GC claimed they never charged me. I sent GC employee the print out from my checking account. He disputed it, lied. I believe that many of the employes at GC have some mental issues. I then got a bizarre letter from a local GC telling me they had that amp, rest assured it's new, but it wasn't in the original packaging. Red flag. I called and they confirmed it was a floor model. Which means the amp is not new. When I spoke to manager of that store, he was way crazy. He was differentiating between something being 'actually new' and his version of new. New is new. Used is not new.

The employees at GC are for real criminals, frauds, and mentally incompetant. Of the handful who are decent people I feel sorry for them, they are in minority. The rest of them are proven crooks.

I agree with the other reviews. Your storys sound different but similar to my experiences. GC is run by crooks.

I placed an order online for in-store pickup on 12/27. The items I ordered were listed as being in-stock and available for same-day pickup at my local store.
After paying and receiving a confirmation email that my order would be ready, and after waiting about an hour, I got another email saying my order cancelled. No explanation was given. So I called customer service and was told that the order should in fact, go through, after he handled some things on their system. The representative then reactivated the order.
About an hour later, the order was cancelled, AGAIN. No explanation given.
So I contacted customer service. Again.
They told me that even though the items were available, that their in-store pickup orders take 24 hours to process. What? Their website clearly says "SAME-DAY PICKUP."
So I patiently waited for a day. Then I went to check the status of my order and notice that it changed to "shipped." Why is my order being shipped if their website says they're already in stock?
I called the actual store where I was supposed to pick up my items. They told me that in order to ensure that I was getting new, unopened items, that they had to have them shipped to the store, which takes 5-10 days.
If I had known that, I would have just had them SHIPPED TO MY HOME from the start. Not only that, if I'd have ordered from somewhere else, I would have gotten a better price, AND received them sooner. The whole entire purpose of me ordering from them, and paying full price, was to be able to receive them right away.
But instead they offer literally zero communication and this whole experience has been a huge inconvenience. When they cancelled the order they could have told me that they didn't actually have the items on hand, but they didn't. I'd rather cancel the whole order- but even if I do that I'll have to wait several days just for my refund anyway so I can't even go elsewhere.
Absolutely disgusting and deceiving. Never doing business here again.

I had placed an order for in store pickup online and never received any confirmation email even though I was billed on my card for the purchase.

I went into the store several hours after having placed the order and they were not able to look up my order. The person at the counter told me I would have been better off coming in and purchasing it directly from the store. He stated that many other customers have the same issue. He was not able to give me what I had paid for and told me to try again later.

Upon contacting the online support, they wouldn't give me a time frame nor could they tell me if it was ready or not. I requested confirmation and they kept telling me one was sent even though there was nothing in my inbox or spam folder. They did not seem concerned at the least that their confirmation emails were not coming through. Also they gave me the store number and just told me to keep calling until my order was ready.

A customer should not have to call repeatedly to verify whether or not their order is able to be picked up. Especially if they already wasted time trying to acquire it earlier before contacting support. I had to practically beg them to contact the store for me.

After all this, I have yet to still go back and see if my order is in fact ready but this whole experience leaves a bad taste in my mouth and I will never shop at this establishment again. Customer service didn't seem to want to do anything to compensate for the hassle. I won't be surprised if they go the way of many other physical locations and close their doors after bankruptcy. Especially with this terrible customer service they provide.

Ordered the Avid Pro Tools download by chat (saved transcript), used some Gear rewards and was promised to receive code to activate within 24 hours. Called back 3 days later to inform never received email with code although order shows shipped. Was told GC would have to contact Avid to find out why. Requested cancellation as this was needed immediately. Called back to customer service 3 weeks later as still showing up on my gear credit card. Another 3 days and no refund or return contact from GC, only a refusal to refund despite never receiving product and totally lost earned gear reward bucks. Over numerous years I've spent several thousand dollars and too many useless customer service problems with this company. Our management group has finally decided, they are no longer worth doing business with. NO customer loyalty acknowledgment and disastrous ethics with lack of customer service expertise. Take note GC, you're not the only game in town3 STRIKESYOU'RE OUT!

Purchased a used electric guitar online, it arrived quickly well packaged, however when opened I found missing parts and some of the electronics were not connected. Website description stated it was in "good usable condition showing normal use" It was not usable.
Upon contacting them I was told I would be contacted regarding the problem, that was more than a week ago, still no answer from them. I would (ADVISE) you to avoid this company at all cost. A complete rip-off outfit.

Don't bother ordering used gear online. Site says 3-5 days shipping. Apparently it takes them over a week to "obtain shipping supplies". Cardboard boxes are so hard to come by these days. Then after cancelling, it takes 7 days for the refund to process. They took my money in a matter of seconds, but 7 days to refund? And I used their freaking credit card! But who cares. I'm paying off that card and destroying it anyway. Bunch of lying scam artists over there. Musician's Friend is 1000x better. Also tax free. Thanks for taking the fun out of music, Guitar Center.

Charged my husband for 2 pedals received 1 but charged for 2. When called they said 1 was already allocated but they would refund Then spoke with another rep where he said he has 1 so my husband charged another. 1 day later rep called to say again not available. Giving us another number to call to investigate a tracking number. 3 rd phone call and third person said it is available in Houston Texas. But want to charge another 141 to his card. Wth is wrong with you people! 700 charged 1 pedal and the run around... never again still not resolved and frankly we will NEVER order from incompetent guitar center again!

Ordered Jackson Js22. Waited a week to get a conformation about shipping, never got it. Called GC reps & they said my guitar would be there the following Monday. Waited another week called again. This time the guitar had apparently been discontinued after guitar center assured me twice that it would be here. They charged my account twice... Now have to wait another week just for the refund to come back. Even a one star review is highly overrated for this company.

I ordered a Gibson 2019 Les Paul Junior Doublecutaway Tribute here on 10/23/18. Two weeks had gone by and I had never received my guitar. I had called them a couple of times to see what the status of it was because the tracking number they gave me from UPS had just said that the label was created and it hadn't even left the store yet. After dealing with their customer service and getting the number from the store it supposedly shipped from they had told me the guitar was shipped out 10/29/18 and they were not sure why the tracking information had never updated. So on Monday 11/5/18 I was finally so fed up with their customer service I told them to cancel my order and to refund my money. But the fun doesn't stop there. I was told my three different guitar center employees that the money would be refunded back to my card that I purchased the guitar that I never received on. Come to find out that gave it back to me as in store credit which I specifically asked them not to do. So three weeks later I am guitarless and guitar center still has my money. I have spent thousands of dollars with this company before and to be treated like this by their customer service department is a blow to the face. I will never give guitar center my business again after dealing with this event. Their customer service is god awful and I hope no one has to go through this same instance.

In a nutshell, I couldn't order online because they wouldn't accept either of two strong, clear, valid credit cards. Tried to chat about it, but chat was down; tried to email about it, but that page doesn't exist. With good vendors like Amazon and Sweetwater providing good customer service, why would the Guitar Center allow themselves to have such a shoddy operation? If I didn't have a Guitar Center gift card, I'd never deal with them ever again.

So I ordered about $1300 worth of equipment, half from Guitar Center and half from Amazon. After receiving my order from Amazon and making numerous calls to Guitar Center, my order had still not shipped. Finally I called to cancel my order and change it to Amazon and the said it had shipped. So about a week after that, I started getting my packages. All was there until I opened one of the guitar stands, and it was missing a main piece. I've emailed them 3 times about it and they have said let's set up a return. I don't need to go through the month of returning it and wait for another one. All I want them to do is send me the missing part. Still waiting... I'll never buy another thing from Guitar Center, ever!

I deal with the Arvada Colorado location mostly and their staff is super cool. Zero attitude given, no pressure felt and doesnt matter what level of musician you are, they simply take care of you. Going to this location is always a good experience, however the online experience is great as well. I have found amazing deals online and all stores in the country can be accessed for inventory in mere seconds. I have called many other stores to purchase something and have it sent to my home store. Always friendly and professional. Thank you Guitar Center staff!