They suck altogether, online or mortar. I spent over $250 on studio equip during 2021. Most of it failing (including 2 mics) and they gave me nothing but bull$#*! pushback when returning for a refund, or replacing. BIG bunch of bankruptcy scammers.

I bought an amp from them 2 weeks ago. After 5 days of "Processing" I got an email saying that my purchase was cancelled. I called customer service and they told me that they no longer have the item in stock - why the heck would they put it up online if they don't have that item in stock? I checked the site again the next day and the amp is again available for sale. This company is run by a bunch of scam artists!

Guitar center is one of the worse companies for online orders. Their support and response are almost non-existent. My personal experience with them. Avoid at all cost, their main interest is separating you from your money however they can.