Guitar Center
Questions & Answers

I bought an amp from them 2 weeks ago. After 5 days of "Processing" I got an email saying that my purchase was cancelled. I called customer service and they told me that they no longer have the item in stock - why the heck would they put it up online if they don't have that item in stock? I checked the site again the next day and the amp is again available for sale. This company is run by a bunch of scam artists!

I bought an amp from them 2 weeks ago. After 5 days of "Processing" I got an email saying that my purchase was cancelled. I called customer service and they told me that they no longer have the item in stock - why the heck would they put it up online if they don't have that item in stock? I checked the site again the next day and the amp is again available for sale. This company is run by a bunch of scam artists!

They suck altogether, online or mortar. I spent over $250 on studio equip during 2021. Most of it failing (including 2 mics) and they gave me nothing but bullshit pushback when returning for a refund, or replacing. BIG bunch of bankruptcy scammers.

I'm sorry to hear that, James. If you change your mind, feel free to email us anytime! We are here to help.

Hi James, I apologize if you were unable to view our response yesterday. An error occurred when we replied. I am very sorry to hear about the poor experiences you have had with us. We would love to make sure you are properly taken care of and I would be more than happy to share your comments with the management chain in charge of the store including the Store Manager, District Manager, Regional VP, VP of Sales and EVP of Stores. I assure you that we will do our best to work with you to show you that we're better than what you have experienced. We would love for you to email us at yourvoice@guitarcenter.com so we can discuss this further with you. Thank you!