Guitar Center Questions & Answers

Question 1

Question:

I'm hoping to order two sennheiser xsw1 lav setups from guitar center. how is their customer service and reliability with new equipment? I'm hoping to order two sennheiser xsw1 lav setups from guitar center. how is their customer service and reliability with new equipment?

Answer · 2020-08-18T06:14Z

Answer:

I bought an amp from them 2 weeks ago. After 5 days of "Processing" I got an email saying that my purchase was cancelled. I called customer service and they told me that they no longer have the item in stock - why the heck would they put it up online if they don't have that item in stock? I checked the site again the next day and the amp is again available for sale. This company is run by a bunch of scam artists!

By T M. over a year old

See more answers (4)

Question 2

Question:

Everyone raise their hands who have been ripped off by guitar center. damn i can't count that high. Everyone raise their hands who have been ripped off by guitar center. damn i can't count that high.

Answer · 2020-08-18T06:14Z

I bought an amp from them 2 weeks ago. After 5 days of "Processing" I got an email saying that my purchase was cancelled. I called customer service and they told me that they no longer have the item in stock - why the heck would they put it up online if they don't have that item in stock? I checked the site again the next day and the amp is again available for sale. This company is run by a bunch of scam artists!

Question 3

Question:

They still havnt shipped item i bought and its been more than a week - no update - nothing They still havnt shipped item i bought and its been more than a week - no update - nothing

Answer · 2022-06-02T03:02Z

They suck altogether, online or mortar. I spent over $250 on studio equip during 2021. Most of it failing (including 2 mics) and they gave me nothing but bull$#*! pushback when returning for a refund, or replacing. BIG bunch of bankruptcy scammers.

Question 4

Question:

How do i get to the response from guitar center How do i get to the response from guitar center

Answer · 2015-07-01T07:16Z

Hi James, I apologize if you were unable to view our response yesterday. An error occurred when we replied. I am very sorry to hear about the poor experiences you have had with us. We would love to make sure you are properly taken care of and I would be more than happy to share your comments with the management chain in charge of the store including the Store Manager, District Manager, Regional VP, VP of Sales and EVP of Stores. I assure you that we will do our best to work with you to show you that we're better than what you have experienced. We would love for you to email us at yourvoice@guitarcenter.com so we can discuss this further with you. Thank you!

Question 5

Question:

No thanks i am going to other music shops close by and am permanently done with guitar center. i would never recommend you're business. i was told my guitar would be fixed in two weeks. five weeks later i went and got it back. i am tired of apologizing over and over, every time i buy something. No thanks i am going to other music shops close by and am permanently done with guitar center. i would never recommend you're business. i was told my guitar would be fixed in two weeks. five weeks later i went and got it back. i am tired of apologizing over and over, every time i buy something.

Answer · 2015-07-01T04:04Z

I'm sorry to hear that, James. If you change your mind, feel free to email us anytime! We are here to help.

Guitar Center Questions & Answers

I'm hoping to order two sennheiser xsw1 lav setups from guitar center. how is their customer service and reliability with new equipment? I'm hoping to order two sennheiser xsw1 lav setups from guitar center. how is their customer service and reliability with new equipment?

Everyone raise their hands who have been ripped off by guitar center. damn i can't count that high. Everyone raise their hands who have been ripped off by guitar center. damn i can't count that high.

They still havnt shipped item i bought and its been more than a week - no update - nothing They still havnt shipped item i bought and its been more than a week - no update - nothing

How do i get to the response from guitar center How do i get to the response from guitar center

Why promise when you can not deliver?

I was told i was awarded a grant for my school.i've ordered the equipment.i've been trying to find out how/when the instruments will arrive.no answers

Can’t see your question? Ask to get answers from the Guitar Center staff and other customers.

Guitar Center Questions & Answers

I'm hoping to order two sennheiser xsw1 lav setups from guitar center. how is their customer service and reliability with new equipment? I'm hoping to order two sennheiser xsw1 lav setups from guitar center. how is their customer service and reliability with new equipment?

Everyone raise their hands who have been ripped off by guitar center. damn i can't count that high. Everyone raise their hands who have been ripped off by guitar center. damn i can't count that high.

They still havnt shipped item i bought and its been more than a week - no update - nothing They still havnt shipped item i bought and its been more than a week - no update - nothing

How do i get to the response from guitar center How do i get to the response from guitar center

Why promise when you can not deliver?

I was told i was awarded a grant for my school.i've ordered the equipment.i've been trying to find out how/when the instruments will arrive.no answers

Where is guitar center hq?

Can’t see your question? Ask to get answers from the Guitar Center staff and other customers.