Shred M.

I deal with the Arvada Colorado location mostly and their staff is super cool. Zero attitude given, no pressure felt and doesnt matter what level of musician you are, they simply take care of you. Going to this location is always a good experience, however the online experience is great as well. I have found amazing deals online and all stores in the country can be accessed for inventory in mere seconds. I have called many other stores to purchase something and have it sent to my home store. Always friendly and professional. Thank you Guitar Center staff!

I have dealt with many vendors and Sweetwater is the best at customer service from start to finish and beyond. The way Sweetwater does business should be the model for all companies that care if they see a return customer. I made a purchase over a year ago and a few weeks after received an email from Cassie OHanlon of Sweetwater asking if I was happy with their service. I had ordered the wrong part and she offered me an RMA to send it back for exchange. Before I could send it I was involved in an accident and this return was forgotten. Recently I came across it and inquired if I could still return it. Cassie said no problem ( right answer!) and sent me what I needed within 2 days. This after a year and Im sure its not something they do often but the fact that I was given zero static about policy bla bla bla says to me that they actually care for my return business enough to simply handle it! Thank you Cassie and Sweetwater team. You are doing it right!