Amanda P.

I placed an order online for in-store pickup on 12/27. The items I ordered were listed as being in-stock and available for same-day pickup at my local store.
After paying and receiving a confirmation email that my order would be ready, and after waiting about an hour, I got another email saying my order cancelled. No explanation was given. So I called customer service and was told that the order should in fact, go through, after he handled some things on their system. The representative then reactivated the order.
About an hour later, the order was cancelled, AGAIN. No explanation given.
So I contacted customer service. Again.
They told me that even though the items were available, that their in-store pickup orders take 24 hours to process. What? Their website clearly says "SAME-DAY PICKUP."
So I patiently waited for a day. Then I went to check the status of my order and notice that it changed to "shipped." Why is my order being shipped if their website says they're already in stock?
I called the actual store where I was supposed to pick up my items. They told me that in order to ensure that I was getting new, unopened items, that they had to have them shipped to the store, which takes 5-10 days.
If I had known that, I would have just had them SHIPPED TO MY HOME from the start. Not only that, if I'd have ordered from somewhere else, I would have gotten a better price, AND received them sooner. The whole entire purpose of me ordering from them, and paying full price, was to be able to receive them right away.
But instead they offer literally zero communication and this whole experience has been a huge inconvenience. When they cancelled the order they could have told me that they didn't actually have the items on hand, but they didn't. I'd rather cancel the whole order- but even if I do that I'll have to wait several days just for my refund anyway so I can't even go elsewhere.
Absolutely disgusting and deceiving. Never doing business here again.