Guitar CenterReviews 203

My orders this year
Roland kxv 1899 plus tax
Yamaha monitors 800+
American strat 1499+
Fender mustang 300+
2 mackie 12a thumps 800
Axe fx 1500+
Axe fx mfc 101 mark 3 400+
Random sticks picks strings cables 200-300+
This is one year ive been a GC customer for 20 plus years i will most likly be a sweetwater.com customer now i ordered the axe fx mfc monday night paid extra for over night shipping to be sure to have it when i needed it by it arrives Wednesday complete pile of junk looked like it was dropped from the plane screen was damaged and the eithernet cable hook up was broken clearly yet they sent it anyways. I call in they tell me to deliver to local store for refund i asked if i could get a discount on a replacement for the inconvenience no dice but i ordered one any way again running out of time for when i need this i paid to over night it again this is friday sunday im still waiting for a confirmation so i call in the jerk on the phone acted like he was concerned put me on hold to talk to his supervisor only to come back and tell me it prolly wont ship until Tuesday i said thats unacceptable and before i could finish the sentence he jumped over the top of me to tell me i could look at their shipping rules and that i ordered to late on friday and he could do nothing for me as that was not their fault. Apparently i mailed myself the first one damaged idk how that could be my fault? And somehow the last guy forgot to tell me that paying for overnighting on friday was dumb because guitar center can't figure out how to mail anything on the weekend.

I1 am NOT happy with such and feel like I should of bought else where. Like Amazon and/or ebay. Thought I found what I wanted and bought 2 different Dj control boxes from guitar center. One was a Numark and the other was a pioneer. Both units came with knobs missing on the units. One should of came with a hard travel case which I never got and one didn't even come with a power cord and had to order such on ebay. Next time I will stick with Amazon and/or ebay

Guitar Center refused to except my State Tax Exempt status - unbelievable! Guess I'll be buying from the other guitar outlets that do...

If you want a less than great experience, order something online from guitar center! We ordered a Christmas gift for our son back on 12/19/21 with a 12/22 expected deliver date, which never arrived. Guitar Center is taking no responsibility and are now passing the buck to UPS after it has been under investigation for 10 days. Still no resolution 20 days after the initial order. At this point, I just want my order, but calling customer service, talking to them through messenger and email has got us nothing but lip service. I will never buy anything from this company again. We'll likely need to do charge back with the credit card company and reorder through Amazon, which we should have done in the first place!

Update 1/14 Well for those who have seen my previous posts we are still fighting with Guitar Center on an order we placed before Christmas! After 10 days of not receiving it they told us was an a UPS issue and would need to investigate, but would it take up to 10 business day. 10 business days came and went and I PM'd them to which they gave me an 800 number and said to call and they would resend the order. My wife then called and spoke to someone who said they would need to investigate further but would have it resolved by today 1/14. Well, as you can imagine, she called today and surprisingly they still haven't figured it out and can't send a replacement until a "supervisor" looks at it. If you've read my previous post you'll noticed that I asked to speak to a supervisor nearly 3 weeks ago and was denied. These people are playing games! Don't spend your money at this place! They are completely incompetent. Spend the extra $20 and buy from Amazon or Sweetwater where you'll be taken care of. This is the last time I ever do business with Guitar Center.

They $#*!ing suck $#*! and can't figure out how to send a power cable with a goddam amp. They can suck it

I ordered my products 3 days before a show to get over night shipping and paid 35 dollars extra for it to be here and it said it won't be here two days after my show, I had no other choice to get it three days before it has been out of stock

Purchased online from the Longhorne PA store.
This is how I received the order.
See pics.
Minimal insufficient protective packaging.
Not one sticker identifying which side is up thus everything jammed at one end of the bottom of the box.
Mic stand protruding through two (2) boxes.
Manufacturer's box as well as shipping
One piece of packaging tape that split leaving one end of the box unsecure.
Focusrite 4i4 took a few hits as seen in the pics.
Hopefully it didn't sustain any damage.
We'll see.
Never online again.
This order was a test run.
They lost an order for 1 Rickenbacker 4003 and 1 Musicman Stingray bass.
Oh well...
Edited 12. 30. 21
Received my speakers today.
They just placed them in a box face up with bubble wrap on the exposed face of the speaker.
Wow..

Be careful buying any guitars right now, lots of counterfeit knock offs have been retrieved by border agents custom's and DHS if memory serves me correctly..

I bought a guitar for my son from guitar center.com. It arrived fine, then sat on a stand for 4 months. He went to start his lessons, only to find the bridge has begun to separate from the top. Once the local shop began to work on it, they can easily see the bridge had already failed once and been re-applied rather messy and it still had failed again. I can't trust them ever again, first experience has cost me double the price of the guitar.

I bought a set of drums on Guitarcenter.com. Though, they sent me the wrong one. Now they are telling me that I have to pay the postage to send it back. Unethical. Also threatening me to keep 15% of the cost. I will never buy from them again!

I purchased a new Taylor 414ce. I saw a video on Youtube that said I might get 70% of what I paid if trading for a higher priced guitar. I went back to trade up for a Taylor 814ce six months later. My 414 is in excellent condition. Not one scratch. They offered me 30% of what I paid for it. After I went home I looked on their web site and saw used 414's being sold for 90 to 95% of what I paid for the new one. And those guitars were not even in as good of condition as my guitar. NO THANKS.

Received 1st product and the 2nd i did not and its been over a month for them to do the job of sending refund, also was heard a guitar center employee was dumping packages in forest that were suppose to be dumped into out going post...

DO NOT BUY "PRO COVERAGE" AT GUITAR CENTER! Asurion handles Guitar Center's "Pro Coverage" on my son's saxophone. We have been trying since August to get Asurion to send a simple shipping label, so we can have a key repaired. I am nor sure whether this is the fifth or sixth time they have promised to generate and send one, but they have failed again, and this is going nowhere fast. I have been given conflicting information about whether a box will or even must be sent with the shipping label, whether I must go to UPS and let them box it, whether I can bring the saxophone to Guitar Center and have them ship it, and probably a couple of other things in what has proven to be a two-month long smokescreen either on their incompetence or their unwillingness to solve the problems that will allow them to perform the service they are in business to perform.

I ordered a $7000 piano, it was listed as "available, but requires extended shipping". The next day someone from guitarcenter called me to clarify some billing details and said "we'll ship it to you today or you can pick it up today by yourself". I choose shipping. After several days waiting, as I didn't receive any confirmation, I called them and another manager told me the piano is on backorder and estimated delivery is 3 months from now! He wasn't able to figure out which of their employees called me before. I cancelled the order. Now need to close credit card account that I opened specifically for this purchase. I prefer to work with reliable people, so will bypass guitarcenter in the future.

I once sold a crybaby wah pedal that I bought for at least $70 to Guitar Center and the offered me like $20 for it. I only sold it because I need to get rid of some stuff right away, but I wish I had sold to somewhere else. Anything I have gotten at Guitar Center, I could easily have gotten somewhere else. I would order from Sweetwater. THEY provide quality service. For repairs, find a local small business or Sam ash or something. They are plenty of better alternatives to Guitar Center.

I was trying to buy a last minute birthday gift. Called to verify it was in stock, gentleman was very nice on the phone and said they put it to the side for me. I bought a guitar online so I could finance it through PayPal. It's been 7 hours and it is still not ready to pickup, so I will have to give the gift late.

I went in there to return a cymbal and I was laugh at asked if I was a cymbal maker as cymbal was missing deep hammer strikes I buy two or three of the same cymbal.The employee asked to hold on As he went to the back to convince his boss with reasons to tell me to kick rocks. When he came out he asked me to wait wait to be told no. And was mumbling under his breath I called him a coward he then got in my face pointed to the front door and told me let's take this outside I call me grab my cymbal and I told him I'll be outside As I tied my shoe laces and got ready for good fight He picks up a giant rock and threatens to throw it at me no different as if He pulled out a gun or a knife on me had I did that I would've been in prison for years. I went to go buy me a guitar string during the day on Saturday with my mom and I get attacked and screamed at that I am threaten their employees I said I'm not a mother$#*!er that threatens to hit you I'm the mother$#*!er that walks up and hits you

Trust me never do business with these people. You asked for new oh, they text you asking if you want to buy their wall hangers. Not even the first time this has happened

I purchased guitar and banjo strings at the Guitar Center on Arlington Blvd in Fairfax, VA, that had a sales price on the display. After paying for them, I noticed the receipt indicated a much higher price. Upon inquiry, I was told that the sales price had expired. If I had not looked carefully at the receipt, I would never have known and GC would have charged me the non-sales price. Upon asking to see the manager, Ryan,; I was told that the sale was long over and the sales price 'Wasn't happening." His attitude was that it was my fault for not reading the display carefully and GC had no responsibility for not properly managing the sales price display. At best, this practice puts the burden of avoiding a misleading display on the customer. At worst, it is an intentionally deceptive policy that knows it will with some regularity overcharge customers that do not carefully check the sales display and the price charged on their receipts. Plus, if this is the way they train managers to deal with customers in these situations, GC corporate practice and training has much to be desired. Buyer beware! I will not shop there again based on how I was treated in this transaction.