In a nutshell, I couldn't order online because they wouldn't accept either of two strong, clear, valid credit cards. Tried to chat about it, but chat was down; tried to email about it, but that page doesn't exist. With good vendors like Amazon and Sweetwater providing good customer service, why would the Guitar Center allow themselves to have such a shoddy operation? If I didn't have a Guitar Center gift card, I'd never deal with them ever again.