GUESS Factory

Do not order from this website! It is a scam.
I was charged and never received my order.
On my account it says "in process " still, but I was charged the same day I ordered.

I placed an order for 5 pairs of shoes and a purse on April 28th and received a confirmation.
May 1st I receive an email with the following "Unfortunately, our team was unable to complete your order. You have not been charged for this order."
NO OTHER DETAILS...what is this about
They were kind enough to suggest I contact them via phone to replace my order.
No and that's it for buying from GUESS

Since a year i receive every day some mails from this $#*!er spammer how I don't know everything, I live in France and I had never shop in Canada and some less in guess, since this time I hate guess factory. I tried to unsubscribe their without success. I HATE GUESS.

My purchases are most likely always sold out after checkout and my gift-card was charged! Then if they cancel items you don't get the discount that you where supposed to get you pay full price because you did not reach the amount spent for the discount! Are you serious about this Guess? I hope they get there inventory better under control before checkout this is really upsetting. And now I have to take care to get the right amount back to my giftcard. Next time just cancel my whole order or contact me before there is a change in the price if I still want the item.

I have never met such bad service. I placed an order on the website, paid, an hour later I have got an email that one product from my order (a backpack) is unavailable, although it is available on the website. After forty minutes I have got another email that my order is confirmed and the backpack is in my order, so I think everything is fine and I'm waiting for my package. A few days later, the next email arrives that my parcel is already on the way and the backpack is not in it. I'm writing a letter to the support service, I'm waiting for a response as indicated, 48 hours. There is no answer. During this time, the parcel arrives at the international warehouse and it is no longer possible to change the waybill, because of which I will face problems at customs. As a result, I got: unnecessary t-shirts that I ordered to fill the basket for free shipping, jeans that I was going to order from another store, but in order to group the order I decided to order here already, the lack of a backpack, for which I made all this order, complete ignoring of appeals by the store. By the way, the backpack on the website was and is still available to this day, but for some reason it was not sent to me. I will never order from this store again and do not recommend it to anyone

So, the item is a good, but not great. I was so excited when it arrived but not only that it didn't follow the instructions that is clearly posted in there, but upon opening the package, the crevices of the item is dusty. A little bit of the sewing in the crevices Are also a little torn. You can't see it at first glance but I just happen to be quite observant. The problem is the quality issues, but you get what you paid for.

GREAT SALES

I returned a product months ago, provided the Guess representative with the Canada Post Receipt because I yet have not been refunded. The purchase was made during Christmas, and my total bill was $244.00. Of that total, I returned a product that was $45.99 and STILL HAVE NOT RECIEVED MY REFUND! This is a billion dollar company, I've been a customer for over 20 years. They are cheap and a rip off!

Order No.
FCA*******
12/16/2022

I ordered for 3 x watches and after nearly 4 weeks a parcel was delivered. I opened the parcel to find a pair of SUNGLASSES!? I have been trying to email them using the site and the email address from the confirmation email but I haven't had any response to the 4-5 emails I have sent! I want my money back or the items I ordered to be resent to me. I want to cancel my second order that I made while I was waiting for the first one to arrive!

Went to Woodbridge Ontario location. Manager John told me they can't take return on a brand new sandals which I wore one time and they broke. Absolutely unbelievable how they are running this business with zero customer service

Three displays multiple shelves all displaying 30 percent off purses. Two different people in front of us same thing. After ringing up price no discount then have to ask person from back of store called up to check very small writing under signs in huge every shelf say 30 percent off say on certain purse. You have to still purchase or ruin shopping experience for who picked out purse. Same on you same happend on sandals last trip never to purchase this brand again for any one.

After purchasing a cart of items, i was informed much later, most were not available. The tank top with the guess print that was... was HALF a shirt. In the picture the girl was completely covered... I got enough for one rib. Disappointed in this site.

I ordered a purse it said delived I never got the item. I checked everywhere and only go the invoice sheet in my mail box. After contact the company they told me I would have to buy the same item at the same price and they will ship that one out and then after that I would get a refund. I said absolutely not you refund me and I will buy in person. They said it will take a few hrs to receive the email then a few days to get my refund. Haven't got anything yet. This is horrible! Please don't buy from them it's no worth it! Go in person it's the same prices in person in a guess outlet. If I don't get my refund I will use my online platform and make sure I reach as many people of this scam.

I bought two items recently ( in Canada) and I'm so dissapointed with both. One was a bodysuit I bought for an upcoming Christmas party and It's way too small. I followed the size chart as well. The second item was a shirt and the picture looks completely different from the product that arrived. I want to return because I barely have any money but it seems from other reviews that is not a great idea. I have been shopping at guess for over 17 years and this will be my last purchase. I am going to sell my items online and continue to buy from dynamite.

I placed a large order online recently, and one of the palazzo pants came in torn on the side. I only realized when I wore them for the first time weeks later. I asked about an exchange, and they said they would look into it, but they just kept ignoring me after. Awful experience with Guess Factory, especially considering how much money I recently spent there both online and in-store.

I bought a building from y'all and I never received it. 4/1/21. If I don't receive my building I want my refund.

Poor service. It appears that you should make 100% advance payment, so I was sent a thermal lily, I ordered through the site. This information is in the section of the return, but I wanted to make an order, not return, and did not intend to go to this section ((( WEAKLY)

They made a mistake in my refund, they don't respond neither on the phone or the email. It's been two weeks, 5 emails, 5 phones call. I can't handle it, I'm in the Customer Service since 10 years and I can't imagine let my people in no where like they do. DAMN, at the price they sell their freaking things, help us when we have a question - especially if they do the mistake!

Purchasing online from guess factory proved to be the worst experience I have ever had. After returning two of the five items to them because of size issues and doing this directly in store, I still have not seen the refund on my credit card. After repeated calls and emails not returned, plus a visit to the store who had no better luck with there own head office, I have had to file a dispute claim with the credit card company to reverse the charges. Never again will I buy another Guess product.

Please do not purchase from the guess factory. On february 1st i ordered an item and it showed up as delivered but no where to be found, so i contacted them, they refunded my money and let me place a new order for the same item at the same price, the SAME THING happened with my second order, i did not recieve it although it says delivered and neither has my first order showed up! I believe this entire site is a scam and they do not actually ship out items. Refering to the tracking information it was shipped from montreal and within a day arrived to my location and was suppposedly "delivered" seems like a scam. Just avoid this site at all costs no matter how good the prices look,

I had a bad experience with a bracelet that i ordered online which it came damaged. I was planning to give the bracelet as a gift on the day that was delivered, but guess what: it came broken. I had to spent a lot of time running to buy another gift and was late for the birthday party.The customer service replied after 3 days. Very unpleasant experience!
Update: After i shared my experience with the guess factory customer service they refund me for the broken bracelet.

Today, my wife (a physician by profession) along with 2 kids (8 years old and 1 year old) shopped at Premium Outlet mall. At Guess store (******* Quil Ceda Blvd Suite 500, Tulalip, WA *******), the customer service was highly highly unprofessional. As she a ton of bags from other places she shopped, she kept the bags in the center couch / table like couch with my son. They forgot the bag at 6:10 and came back between 6:15-6:18. The store manager was highly unreasonable and asked her to leave the store instead of helping her out. When we asked about checking in the camera and her response was things gets stolen all the time and camera are not for that purpose (the response seemed fishy to me...). She also asked us to leave the store. I called nine one one to report the stealing in response to which she also called the alliance security. The security guy was highly reasonable and took our report even though when we were reporting the store manager tried to go back from her stance. Since it was getting late, I just relied on stealing report to alliance security and asked nine one one to stop their due process. I also plan to reach out to the Guess Regional manager to report this incident. It should be all recorded on camera.

In short, highly un-professional staff with lack of ethics and compassion for the suffering ones. Lack of regard as well. The store manager does not deserve to be at this location. I don't know how the company hired her.

Can't even place orders here. Orders won't go through. Customer service can't help much when website itself is broken.