Purchasing online from guess factory proved to be the worst experience I have ever had. After returning two of the five items to them because of size issues and doing this directly in store, I still have not seen the refund on my credit card. After repeated calls and emails not returned, plus a visit to the store who had no better luck with there own head office, I have had to file a dispute claim with the credit card company to reverse the charges. Never again will I buy another Guess product.