GUESS Factory

I am a huge Guess fan everything I own is Guess, I am a frequent online shopper and have had nothing but issues this year when ordering online. I understand that its retail and things happen, products get damaged and products go out of stock, but I have read over and over again on my order conformations that orders are processed within 1-7 business days. I ordered on December 1st 2016 received 3 items on my purchase within 7 days of ordering, I called December 8th last week to check on my order status and I was told by customer service that my order should be shipping and the item was in stock. Today I received an email explaining that the last item will not be shipped as it is unavailable... so it took 12 days for guess to process this order and let me know that they will not be shipping this item. This is not the first time this has happened to me and I am very upset that this has happened again for the third time this year. I have decided that I will not waste my time on Guess any more, as a customer service based retail store there should be a better way of handling problems like this, orders should be processed immediately and customers should not be informed 12 days after putting in an order that and item is unavailable.

So im or was a loyal customers would always order online specially when they had sales. I just ordered an order i had a coupon for 40% off 1 item and i had $15 reward for being a VIP. I ordered a pair of pants and got them for a real good deal. But guess what they send me an email saying they where out of the item. I called customer service they said they didn't know why my order got canceled if they had plenty of the item i wanted. They re order it and got another email saying my order got cancelled again. Irritated i called customer service she said that maybe the warehouse had wrong stocking number. So she apologize and return my reward points because i asked them too not because she offered. My friend later on ordered the same item size without a coupon and guess what her order didn't get cancelled it got shipped. What does that say that they hate when you get items for a good price! This is why I am no longer going to order from them i have spent so much money and for them to only decide thar the highest paying customer gets the item. Never again Guess!

I will give it a three because majority of my order was what I expected! I've ordered from guess.ca multiple times and I've never questioned the quality. I visit the guess sites quite often and never really seen much on guess factory until the i seen the cianna floral cross body! I instantly fell in love and had to get it! I rarely buy something full price but it was only 29.99$ so I was like why not? I ordered some other things on the website I was pondering for a while as well so I could get the free shipping! I received my package today and I was so excited when I unwrapped the purse it felt kind of weird and looked alot smaller than I had expected! The site honestly needs models wearing the purse so you can actually see te size. I also noticed the flap was sideways I just figured it was the way it was packaged but I tried clasping it straight and it just wouldn't budge! I have a purse purchases from Bentley in the same style for half the price and it's honestly better quality. Just sending out a warning because you get what you pay for when it comes to this site, and look at the sizing on the site to make your judgements!

I ordered a pair of Sienna jeans online Sunday, they were delivered the following Wednesday I used standard delivery, they were packaged really good and included was a thank you card very nice touch. I did not like the way the sienna jeans fit so I returned them to Guess factory outlet in Desert Hills, Ca. I was approached by two sales people that asked how they could be of service I told them that I purchased the Sienna jeans online but did not like the fit on me so they said they would be happy to exchange or return whatever would make me happy so I decided to exchange for the Nova jeans, I absolutely love the style and fit. Customer Service at Guess is wonderful I've never experienced bad customer service at Guess, Marciano or Guess factory. You will be treated the way you treat people in life. Some people you just can't satisfy Guess is number one and will always be in my eyes. I have a 15 year old pair of guess that I still wear so quality is excellent. Thank you Guess don't change a thing please make the black skinny cordoroy again they are the blackest softest pants I own.

I bought a building from y'all and I never received it. 4/1/21. If I don't receive my building I want my refund.

I really love guess! I am looking forward for there emails everyday! And push myself to become VIP GUESS,, but dis appoint me the moment i got my recent orders. I requested! Just for the paper bags and BoX for all of my orders SiNce christmas is coming we choose guess to buy our stuff! Fyi this the first time i requested for specific since will gonna use it as gift bag. The moment i pay my order i sent emai for this request detailed request and talk to 2 of customer agent so my request taking care of.
I am so excited with my orders to come and then when i open it i got dissappointed coz no gift bag and boxes! And the packaging for there item it a plain crumpled and lots of print that u dont understand. So how can i give it as a gift?! We need to buy paper bag outside to pack them?!
And i called again talk for almost 20 this agent accusing me that he need to investigate what the warehouse send to me( hello! I will not waste my time calling u if i got what i need!) and then he told me that the reason i didnt get it, bcoz your not really provide it so if its not why u let me Expect! Yes you put note on my order but if u guys have this policy YOU SHOUld tell me or reply to my email right! Guys be honest dont let your customer assume and expect! I know your a big company dint take us for granted. Dont lose us bcoz of those simple request.
To think that its the 1st time i request. So now i feel dissappointed and coz i need to spend again for the packaging that u can just provide. By the way the moment i got all my points ill use it and I WILL NOT ORDER AGAiN here and telling my friend, family and relatives not to patronize your company!
So your losing me bcoz of thise simple request too bad i super love guess but you disappoint me thumbsdown