Shelle M.

I ordered a pair of Sienna jeans online Sunday, they were delivered the following Wednesday I used standard delivery, they were packaged really good and included was a thank you card very nice touch. I did not like the way the sienna jeans fit so I returned them to Guess factory outlet in Desert Hills, Ca. I was approached by two sales people that asked how they could be of service I told them that I purchased the Sienna jeans online but did not like the fit on me so they said they would be happy to exchange or return whatever would make me happy so I decided to exchange for the Nova jeans, I absolutely love the style and fit. Customer Service at Guess is wonderful I've never experienced bad customer service at Guess, Marciano or Guess factory. You will be treated the way you treat people in life. Some people you just can't satisfy Guess is number one and will always be in my eyes. I have a 15 year old pair of guess that I still wear so quality is excellent. Thank you Guess don't change a thing please make the black skinny cordoroy again they are the blackest softest pants I own.