GrubhubReviews 4,557

Tried to order through Grubhub to celebrate an important day. Got a text saying food was delivered--no food. Tried to text and call the driver--no response, mailbox full. Not that we could eat food delivered to someone else anyway, even if they'd retrieved it! Called customer service, who canceled the order but when I said this is dinner, can we please put the order through again, they said they called the restaurant and that I would get my email and text about the delivery. I asked several times, but how much time do you think it will take, and are you sure I'm going to get an email/text about the next order? Yes, I was told, several times, and they said the time would be in the next email. After waiting 15 minutes, post call, I called the restaurant. They were very apologetic, said someone had called them, that they had canceled the payment, and THEY SAID THEY WOULD CALL BACK WITH REORDER AND NEVER DID. When I called customer service again, they said they could see the notes on our cancellation, but that Grubhub can't reorder for us--that I would have had to do it again, which was NOT what the first customer service representative said. He lied. Why? I don't know. But the upshot is, the evening was ruined and we had no dinner delivery. Thanks, Grubhub. Thanks a lot.

I ordered my food around 6pm and they had the nerve 2 1/2 hours later to cancel my order. They didn't give me a reason why my food was cancelled. Just that I would get my money put back on my card in 5 business days. They changed the time of my delivery 7 times. Making me feel my food was on the way. I don't recommend nobody use their services because you won't get your food. Use anybody else to deliver your food. They are not a reliable delivery service company. I would rate them with 0 stars they don't deserve none.

Twice we have ordered from GH and twice we had items forgotten by the driver. The drivers were different each time, and neither would not pick up the phone with the contact number given. When I chatted with the GH representative I was told we would get a refund on the missing items and then they decided to only refund about half the cost. I called the restaurant to talk with them about our orders and they said they have had nothing but problems with the whole GH system. The restaurant was going to refund us but the GH system wont allow it. It just overall a poorly run business. We tried GH twice and now it's time to try a competitor.

Absolutely hate this site. I ordered my food and it took 2 hours to get here. Called the driver 2-3 times and messaged her with NO RESPONSE! Called the restaurant and they said its been ready for a while and that they called the driver and several times with no answer as well. I contacted Grubhub and they didn't care. They offered to cancel and refund me but then I wouldn't get my food and once I said I wanted my food they disconnected. I had to talk to 2 different people. Told them I would not be ordering from them again and they didn't care. They said, "Okay. Thank you for chatting with me." and thats it.

We have used Grubhub two times in about five years. The only reason that we used them a second time is because we had a gift certificate. Part of our order was missing both times. There is not even a number to call. They will only offer to place a second order for you to receive your missing items - which is another service fee with another tip for a driver. With our second order, the restaurant actually called and said our order was ready but they couldn't find the driver. I would not recommend.

I would give no stars if this was an option. I have ordered with Grubhub 3 times, and all three orders were canceled after I had waited an extended time for my meals. Restaurants have told me that they have a problem with them not picking up orders, so they are sticking it to the restaurants as well. They are the absolute worse, and I will never use them again. On the other hand, I highly recommend Uber Eats. I have never had a problem with them.

I've ordered twice on Grubhub. The first time my order kept being pushed later and later. I reached out to GB and they apologized and got someone to pick my order up then gave me a $10 credit. Fool me once. Ordered again and delivery time came and went, called the restaurant and they told me they don't get grub hub orders... but the restaurant is listed on Grubhub's app and for my location. Called GH. It was like one of the worst phone connections. They refunded my order, but I'll never order through this app again.

If I could give this so called food delivery service zero stars I would. Grubhub is seriously a joke. The only reason I ordered from this app is because I received free delivery on both of my orders. I have now ordered from Grubhub twice. Both orders were the exact same from the exact same restaurant. The first order I received 20 minutes after the estimated delivery time, I was using the app to track my food and found the driver was going in the complete wrong direction of my house. I then realize that the driver had multiple deliveries before reaching my home. When I finally do receive my order it is from the WRONG RESTAURANT!
Given we are in the middle of a pandemic I try using Grubhub one more time, thinking maybe they could redeem themselves. Well, that was a mistake. I received my order significantly quicker. However, the driver still failed to deliver the correct food. I ordered 2 biscuits, a famous bowl with a diet, and a chicken little from KFC. I received two containers of macaroni & cheese, mashed potatoes, a separate container of gravy, coleslaw, a variety bucket of 8 pieces of chicken, and 12 that's right you read that correctly 12 biscuits. Now some I know would be happy they received way more food than they ordered, but if that was what I wanted, I would have ordered it. Lesson learned I will NEVER be ordering from this app ever again. I gave them a second chance and they blew it.

During this of stay at home order, I was hungry and decided to order food. I wanted KFC which is literally 60 yards from my residence, but due to only drive thru orders being fulfilled I had to order online. I went to their website and noticed Grubhub delivery fee (3.99) was waived. I ordered at 4.07pm, it said my order would be at my residence at 5.10pm. This is my second time using Grubhub for the restaurant, I had terrible results the first time and hoped it would be better this time. So much for hope. I am unaware if the restaurant or Grubhub delivery driver is responsible for making sure I have a complete order, but on both occasions I didn't have one. I've been in this store when Grubhub drivers have picked up orders. It appears they have some knowledge about what was ordered and what they will be picking up. Grubhub says it waives the $3.99 delivery fee, but adds a service fee, small order fee and minimum tip of 18%. Yesterday was it for me, Grubhub is for the birds.