GrubhubReviews 4,557

I have ordered a lot from grub hub. Unfortunately most of the time the food is well under food safety guidelines. Last order arrived with internal temperature of 85 degrees…
Drivers rarely have food in a hot bag.
I asked for a refund and they said they couldn't be cause the food was only cold.
I got food poisoning from it.
Photos are from the conversation with grub hub customer service
After asking for their legal team (they wouldn't give me that information), telling them I got sick. I was refunded my total cost.
I have canceled my grub hub membership, deleted their app.

I ordered food at 740 pm and was supposed to receive it at 835 845 then I got a notification that I would receive my 130 dollar order an hour later after tracking the driver delivering another order. Stay away if you want hot food, hell even warm food. Called and delt with an arse hole that would not patch me thru to a supervisor till I hung up on them after requesting at least 20 times...

I ordered food from a local restaurant and the driver sent a text stating she had delivered the food on the porch. I went to get my food and it wasn't there. Texted the driver again and was provided a map of a street parallel to mine. She tried to confirm it was delivered across the street from a church. When I told her that she delivered it to the wrong address, she advised me to contact customer service because she followed the map. I told her that she should have called to confirm or she could have taken a picture of the food sitting on the porch for confirmation, she said she don't have to confirm anything. I am uninstalling the app and I will never use it again. FYI this is not the first time they have made an error with my deliveries. Guys do yourself a favor and try other apps, you don't want to waste your time with this one

Ordered cooks bev and food. Was 45 min. Late, then just left outside a business in the ground. A customer brought it in, warm, melted... not good service! Don't recommend

I placed an order through Yelp with a restaurant in order to have food delivered to a friend who had lost her mom. I called her to let her know that dinner was on its way I called the restaurant to confirm they received the order however GrubHub messed up and did not deliver the food to my friend.
Instead of having the peaceful and calm evening I feeling loved and being cared for I unintentionally caused even greater distress to my friend and her family by Messing up their dinner the night before the funeral.
Thanks GrubHub…….

My friends, family and I often have technical issues with grub hub from orders not being submitted, having to call restaurant... to them charging my card account then immediately canceling order, refunding account 5 business days later. Mean while, customer service and billing's only solution is to order again. Recommend Uber Eats or Eat Street 100% of the time over grub hub I normally dont complain but now have to thaw food out and get to cooking for tired kids because grubhub won't get a double charge from me again. Or any services for that matter.

Grubhub will take your money right away. But when their merchants that they selected can not fulfill order you have to wait 3-5 days for a refund. Ok cool give me a credit for another meal. You think I'm supposed to wait 3-5 days to eat? They will only give you $5 and that doesn't even cover the delivery fee.

We are hosting a small party and expected the food to arrive at 12:15pm the Latest. I called the restaurant at 12:50pm they said grubhub picked up the order at 11:30am. We waited for more than an hour and no phone calls whatsoever. Later they canceled our order. At 12:57pm. I have to order food again and this time I will have to pick up food personally. Can't trust grubhub. They are terrible! The price on there is also more expensive because they charge so much from the restaurants.

This place needs to be shut down. Drivers take your food staples ripped out from bag and me and my family have to suffer. 99 degrees outside no electricity for going on 2days now. And they can't resend my order refund my card 4to 5 days because of there mistake and customer has to suffer. Well this is fraud never again I spend thousands of dollars per year with them and this is how a great customer is treated?

I used to swear by Grubhub over all other services. Now just about every order is late, missing items or ice cold. Sometimes all of the above. It still costs me 6 to 10 dollars to get my food even with the pass. The menu items are marked up already and with the numerous added sur charges you are easily paying double what it would cost to just pick it up. Gone way down hill and no signs of improving. I will be discontinuing my relationship with them. Bad business just look at their shining reviews.

Not sure if s/he can read and follow driving directions written in English. Create test or something.

Ordered dinner tonight and order was smooth, tracking was smooth but when the text came that my order arrived I looked and nothing was there. Checked my camera and no attempt was made. Checked the app. The address was correct. Checked all my neighbors and nothing there. Driver had to communicate that delivery was made. I contacted Grubhub but they don't release names. How can you prevent a bad driver if they won't tell you who your driver is like other apps? Makes sense why they are a 1 star rating. Highly recommend using another service.

I've ordered via grub hub 2 times now and i still have not received any of my orders. Very unreliable

How can you give a positive review to a restaurant that has been closed for years?...# Lake Parsippany General Store

The lazy Grubhub driver left my food on the 1st floor of my apartment building on the floor in front of a revolving door. I live on the 5th floor. I just had back surgery & was told not to move around. I had to get dress while in PAIN to get my food. I had to take the elevator down to the 1st fl. When I arrived the bag of food was on the floor in front of the front entrance of the building where there is so much foot traffic. There was a foot print on the bag so someone must have stepped on it. I threw the food away. Will NEVER use Grubhub again. Lazy ghetto drivers!

Super disappointed Ordered 3 days prior to going to Nashville with 7 friends
Wanted to order breakfast for everyone
Order never came, then they canceled the order completely on me. Never Again will I trust Grub Hub

I ordered Dairy Queen which is directly across the road from my apartment. I got a text saying my delivery would be between 8:51 and 9:01. But instead of the driver making a 5 minute delivery to my apartment, they decided to drive 15 minutes away and deliver a couple of more orders. So my delivery time went from 10 minutes to over 33. I canceled the order and the driver got mad at me because she has already picked up the order. I told her that I have waited almost 40 minutes for ice cream. I didn't just pay $28 for melted ice cream. I will never use Grubhub again because of their incompetence.

Initially grubhub was fine. Then their web developers screwed it up. Here is what they need to know:
1.90% of people are using their phone to order
2. You can't downlosd an App from google if your phones are on a family plan
3. The web implementation has this main problem for a smart phone: The touch screen touch locations seem to be the last to get downloaded, after every picture from every restaurant, which takes forever and if you touch the screen before that happens it sends you somewhere random you didn't want to go and the back button will likely take you back to sign in! That hsppens 75% of the time so ordering is a long frustrating experience and the restaurants are closing before you can get your order in.
4. The search facility is crap. You can't search for food like " Cod and chips"
5. The pre-programmed search categories like Ice Cream give crap results, e.g. pizza restaurants. They are not updating for each area.
6. McDonalds is always top of every page whatever you are looking for. What MacD is paying you for that, Grubhub, is not worth your plummeting market share

Get your web IT fixed!