Grubhub

I paid 45.00 for 2 hoagies that were 11.00 a piece the rest was fees. This is ridiculous. So sad they are getting rich while we starve!

Horrible caldwell Idaho late didnt delivery salad paid 15.00 for fees and tips want it back not happy

This is my first time writing a review, but I just had such a negative experience with Grubhub that I feel compelled to share it. I ordered some food from my family, and it was delivered to the wrong address and left outside. The driver, who was very terse, had told me it was there and I spent time looking around for it outside my apartment; it was not there. When I called back, the driver was quite rude to me. When I told him he had the wrong address, he acted as if it was my fault--even though I checked my Grubhub account and the correct address was there in the records (and I had had other things delivered to my address from Grubhub in the past that made it here successfully). The driver's tone suggested that this was my fault and a major inconvenience for him. I eventually heard back from him that he was in my vicinity, but the call cut off. I waited and waited. Eventually I decided to go downstairs and look around, and the food was sitting there--but the driver couldn't even be bothered to text me that he had left the food there. Nor did he ever apologize.

I went upstairs and opened the order, and to make the whole thing even better, there were items missing. I then got on Chat with an agents, who informed me that he was refunding the money for the missing items, and that was all that could be done. Given how much money I had just paid the service, I was surprised that they wouldn't offer me an actual apology, or perhaps a credit. I was treated as if my continuing as a customer of theirs meant very little, so I tried to delete my account, only to discover I can't even do that; I am supposed to write them a note, asking them to delete my account, which I did.

0 Stars. Ive ordered 3 times from grubhub with issues every time. I ordered tonight and my order was scheduled for 8:28-8:38. I get a call from them at 8:40. Which is 40 minutes after they accepted my order and took my money. When they called (which my order was already supposed to be here) they told me they cancelled my order and it will take 3-5 days to refund my money. Which they took instantly off my card. It also happened to be the last of my money. So now, no money, no food, nothing to reimburse me for my time and hunger. Which again they didnt tell me till after it was supposed to be delivered. I had to speak with 2 different people who cant even fully understand and speak English. So i go hungry tonight. It will be the last time i use this piece of dung service. So im eating water tonight for dinner.

If you arent going to take care of your customers then dont offer the service and dont take the money till its delivered. From now on i will Use door dash or i will stick to my Domino's. Atleast Domino's shows appreciation to my orders and always fast hot and fresh. Im hangry and grubhub has my money. Crooks thieves dinner ruiners. I lefit will have no food tonight. Hope everyone reads this and hope people realize the $#*!tiness the conpany has. And overcharging. Theres charges for delivery, tip, service fee, process fee. On a $6 order cost me almost $12 and cant get that back for 3-5 days.

So I placed another order with GrubHub today and again was sadly disappointed by both driver and Customer Service. The driver was pleasant and followed instructions on where to deliver my items this time BUT she never called to tell me that the restaurant didn't have the items I ordered and to ask how I wanted to proceed. Instead someone decided for me and gave me replacement items of THEIR choice. The driver waited until she arrived to tell me. I asked if I was to be refunded for the items I ORDERED and never received and she said "I don't know, you have to call GrubHub to find out." I then called Customer Service, who initially looked at my short lived order history for the two previous orders that both went horribly awry and proceeded to tell me they were unable to help me because I had been refunded on too many orders)! Insinuating I was trying to get free food because I was asking for refunds for the food I didn't receive on those last 2 orders. Keep in mind this is only my third order with them. So I interject before they can complete the sentence- because I'm good at interrupting and ask them what is their internal process when items are not available for an order. I was advised that either the driver is to contact them directly and they will contact the customer or the driver should contact the customer directly to advise and to ask if they would like a substitution or to cancel those items from the order. Neither of which happened in my case. They did refund two of the items from my order that weren't received and after my boyfriend opened up his order he realized that was also not what he ordered. At that point he was like forget it don't even bother calling back. So I canceled my free 60-day membership that they had given me to compensate for the last two orders that were botched up and I will no longer do business with them. Fool me once shame on you fool me twice shame on me. Goodbye GrubHub you look better gone. Maybe you will have better luck than me in your area but as for me I am 110% done with GrubHub. They deserve 0 starz..

I am reviewing Grubhub as a restaurant manager, not just a customer. I also spent 6 months doing delivery for food service apps, so I know how hard (not hard) it is.

Many people don't realize Grubhub (and Postmates) work differently from Ubereats, Doordash, Caviar, etc. They partner with some restaurants, but if a restaurant is not partnered with them, a driver will physically go to the store, wait in line if necessary, and place the order.

This means much longer wait times for the customer. If the wait time is long a driver often gives up after a few minutes and cancels the order.

If the menu for a restaurant is incorrect on Grubhub's website, there is no way for us to fix it without signing up for their service. There is also no easy way for us to give feedback for drivers.

The drivers are consistently rude to us, the worst of any delivery service by far. They walk into the restaurant, don't say a word, and shove their phones in our face. I've had drivers yell at me and my employees because we wouldn't use their personal cell phones to talk to customers about the menu being incorrect- this is part of their job, but also I would never use someone else's cell phone (gross) and during Covid it's especially dangerous.

The drivers often place orders incorrectly, leading to unsatisfied customers calling my restaurant, and I then have to explain how Grubhub works to them.

They aren't offering a quality service so much as they are trying to coerce restaurants to sign up for their service. All of these issues create a bad experience for the restaurant and the customer. I have fielded so many phone calls from angry customers who don't realize how Grubhub actually works.

Finally, While Ubereats, Doordash, and Caviar have all made it easier for customers to tip the people preparing their food, their is no way on Grubhub to do that. While many people don't tip, at least these apps allow it.
In a time when my staff is under more stress from the pandemic and making less money than usual, this is especially inconsiderate. As I mentioned above, I have worked as a food delivery person, and I can tell you I work a lot harder as the person preparing the food. It's insulting you can tip the grubhub driver but not the restaurant.