GrubhubReviews 4,559

Grubhub never pushed my order through, gave me confirmation AND TOOK MY MONEY and I called the food place after it had been well over the delivery time and they never received the notification from Grubhub. I tried to call the customer service line and it rings once then beeps like it's disconnected. What kind of a business boasts 24/7 support but has a disconnected line? Then I tried to "chat" and still haven't received a response. After I tried to communicate with them, I magically received a confirmation that my order was placed and was given another hour delivery time. I will NEVER use this service again and will direct business to orderup instead.

2.5 hours after ordering, my food had not yet arrived I contacted someone via chat to check on the order. They told me that the order would be there shortly. I wait and check back to track my order and it says it has been delivered, so I call. They said it showed that it had been delivered and that they are going to contact management and give me a call back. No one calls back, so I call again (it has now been 3.5 hours), after being on hold for 15 min someone finally answers and tells me that the driver waited outside for 20 min and tried calling, but something was wrong with the phone. I asked why they did not come to the door and they replied that at this time of night they do not feel comfortable with that! They then proceed to tell me that I will not be getting my food and they will issue a refund. I want the food not the money! I told her that I will no longer be a customer and she just replies with okay. A manager should have contacted me! Guess I am going to bed hungry and angry.

I've now had two interactions with their customer service, and both were horrid. This last time I had a restaurant with an extremely rude delivery driver who YELLED at both my girlfriend and I when he couldn't find our apartment. So when we discovered a hair in our chilaquiles AFTER eating a healthy portion of them we were pretty upset. However, that was only the beginning of my woes. I contacted customer support through their messaging app (only way we could contact them on the app, btw) and requested to speak with a manager. I was however stonewalled and ultimately ignored for over 20 minutes (I kept a screenshot of the chat log it was so ridiculous) until I finally called, livid. It again took nearly 5 minutes to connect to a manager, and when I finally did she wanted a picture (?!?) of the offending hair. Finally we did get a refund after 40 minutes, but I will NEVER be using them again. I can't believe the rudeness and disrespect, this company needs to seriously evaluate how they treat customers.

I'm absolutely disappointed with my experience tonight. I ordered pizza, which was prepared and ready to be picked up at the restaurant at 7:33 pm and was not picked up until 9:36pm. I refused to accept old pizza that has been sitting on a counter for TWO HOURS at full price ($44). After calling customer service and being on hold for over 14 minutes I was rewarded $4 back and $5credit to use on future order. Well, grub hub, there will be no next order. Keep you $5 credit.

Very disappointed in my recent experience with Eat24. I placed an order, paid and confirmed. After never receiving the order, I reached out to customer service. I received a cold response of how I'll get my money back, but not addressing the issue or anywhere near recognizing the inconvenience.

Message received! We know you're hungry (us too) and we'll get back to you soon.

Alex: Hey, Tonya! 9:29am

Alex: Let me look into this and take care of it for you. 9:29am

Alex: We release the funds immediately, but it may take your banking institution up to 5 business days to process the refund, so you may not see it post back to your account immediately. 9:29am

Alex: Can I help you with anything else? 9:29am

Tonya Smith: no 9:31am

Alex: Alrighty 9:31am

Alex: Have a good one

I have used Grubhub many times and thought I was a really good customer. Guess Grubhub doesn't care how good of a customer you are though. The first time I had a problem with them charging me twice for the same food. I called in a few days later and Grubhub says they "can't do anything about it and it's too late to be reimbursed even with Grubhub credit." I filed a dispute and got my money back. Easy, but it took some extra time that Grubhub could have spent handling the problem. I also have been experiencing a difference between pricing on Grubhub and restaurant pricing. Grubhub has charged me a few extra dollars on some occasions. I call back a few days later and guess what the response is? "Can't do anything about it and it's too late to be reimbursed." Wow, well if Grubhub can't fulfill my order correctly after I have already exchanged my money for its service/product, then it seems like Grubhub has little integrity, little customer service, and a plan to rip off their customers. My advice... if you have a problem with how Grubhub is charging you then file a dispute with your bank. Usually the bank will solve your problem.

My husband and I just moved to a new location and still living in boxes. We get hungry and so we try grubhub for the first time. When I put my order in I specified to have the driver have $12.00 in cash. I only had a $50 and didn't want to use my card. Food arrives and the driver starts he does not have the change and was never told to have the cash. He could only gather $5, therefore he got over a $14 tip. Called grubhub about the complaint, they called the restaurant which stated the driver said he gave us the correct change. Grubhub gave me the number to the restaurant. I called never got an answer, even left a voicemail and never got a call back. Called grubhub again who stated they would take care of it and never received a call back. I know $7 may not be a lot of money to some, but I'm a disabled vet and every dollar counts.