GrubhubReviews 4,559

Tried them once... horrible service. Dumb enough to try again... waited two hours for our food to be delivered only to receive a text message stating they cancelled our order due to the restaurant being closed. We ordered before 7pm. The place didn't technically close until 9pm... we ordered our food a full two hours before they even closed. Waited two hours for food that never came. I would stay far far away. They suck and their customer service is the worst I have ever encountered. Do yourself a favor and do NOT use this company. We will never use them again and will make sure to spread the word to family and friends.

I placed an order from a place half mile from my apt. Could not pick up myself cause I had an injury. Placed the order at 4:44, it was picked up at 5:18.5:41 and I still don't have my food. Tracking it and the car just keeps driving further and further away. The driver has called me 2x to say it will be arriving later than the scheduled time is showing on the website. This is a freaking joke of a business! I should've just had uber take me and had the driver run in and get it.

Grubhub and Seamless are the same company. I use the site to look at menus but never order through them. Each item you order through Grubhub or Seamless can cost you an extra $1-$3. After looking at menu, I call the restaurant with my order. It took me a few orders before realizing this. I first call the restaurant with a question then proceeded to order while on the line. My food bill was much cheaper ordering the exact same items. Then did some research and notice on every restaurant, the menu not on Grubhub and menu from Grubhub price don't match. Free delivery, yeah right. Only when you call the restaurant directly.

DO NOT USE THIS SERVICE. Yelp and EAT24 shop their service out to a 3rd party company- in my case it was DineOnDemand. Once I placed my order at 12:40 I was given a delivery time of 2:15.3:47 rolls along and after being laughed at and talked down to on the phone with one of Yelps customer service reps my order finally arrives. I asked the driver what time he got the call for the order and he showed me on his phone that the order wasn't even called out to him until 1:30- nearly an hour after I placed my order! Unexceptable. I suggest you order directly through services like DineOnDemand instead of dealing with the hassle that EAT24 and Yelp are guaranteed to cause.

I like to give people the benefit of the doubt. But tonight was the last time. When we discovered this site a year ago, it worked great. We had placed about 5-6 orders. Food was on time and customer service was good.
The past 3 orders have been bad. We had a problem with one order, where neither we, nor the restaurant could reach Eat24's customer service. Food missing on the next one (never got a credit for it) This last order. Was a nightmare. Food took over an HOUR and a HALF to arrive. At one point, contacted customer service. They said they were checking on it, after 10min. Still no response from customer service. Arrived ICE-COLD. The burger could be heated. But my dinner, which had sour cream on it, could not and was ruined, and our flipping drinks were missing!
We have started using another site (hint: has the words door and dash in the title) We will be sticking with them from now on. They send you a text: when they are at the restaurant, when they are on the way with your and when they are walking up to your door! Plus I constantly get credits for no reason and the one time I had a missing item, I got credits well-over what the item cost.

I ordered for the 4th time with Grubhub tonight. I got a restaurant that was Chinese. ChinaOne in Hollywood, FL. The food was INEDIBLE! Grubhub called them and they refused to refund. The food was the worst I have ever had, don't order from ChinaOne in Hollywood Fl. Grubhub said that the company would not refund. And as such, if they delivered me food, even if inedible, they gave me what I ordered! I threw 95% away as I at 1 Chicken on a stick, Salty and gross, and about 3 bites of General Tso's chicken, tasted strange and not like ANY other Chinese I have eaten anywhere else in the US.

Again, Grubhub said "if you received your food, it is the restaurant's decision whether or not to give you a refund." Of course they don't want to refund. Grubhub is who charges the CC, if the food is inedible, they should refund.

DON"T order through Grubhub! You will get $hit food and since you got it, oh well.

This service WAS fast and useful. It has drastically fallen in my mind. I've used this for 4-5 years but my girlfriend, brothers, and friends of mine are finished with this company. DO NOT USE! Your food will show up... But LATE, COLD, and SOGGY. This past weekend we had bad service on Friday, they were helpful-ish and gave us money back, so we tried again Saturday night to see if they cared and if they fixed the issue... Worse. Food came even later and I had to walk outside in my PJs to retrieve it due to the driver's poor navigation skills. Just go get your own food. It's worth the time and the savings. Massive

I placed the order at 7 pm on a Friday evening. Food was delivered to me at 10 30 pm. When I placed the order online, the estimated delivery time shown was 8:45 pm, even though before placing the order online, the website mentioned delivery time as 45 mins approx. But then I thought maybe its a Friday, that is why the rush! Anyways, I lost my patience when the clock hit 9 15 pm and these buggers didn't even have the courtesy to pick up my call. I kept calling them, left 3 detailed voice messages, but nobody responded back. I called the restaurant, they said the food was already prepared 1 hour ago and nobody was there from foodler to pick up my order, which means I got cold food. This is the very last time I will ever place an order through this website. This is HIGHLY unprofessional. At least have the courtesy to pick up calls, or inform the customers that the food will be delivered late. UNBELIEVABLE!