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Grubhub has a rating of 1.1 stars from 4,559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grubhub most frequently mention customer service, delivery time and next order. Grubhub ranks 182nd among Food Delivery sites.
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I just learned that this company is actually deciding who to employ based on who a person VOTED for.
I mean, I'm a Democrat and pro-Hillary, but I never been this offended in my life, no one deserves to be judged like a piece of meat, not even political rivals.
This isn't 1960, it is 2016 and we respect all people in the US.
CEO asked employees to resign over political beliefs.
That is a toxic environment to work under, and is clear abuse of power.
I'm boycotting GrubHub until CEO Matt Maloney steps down.
He is a bigot and has no place lording over people because of a difference of opinion.
This company treats their employees really poorly and has no respect for their customers
GrubHub is headed by an Anti-American free loader... Maloney... You're Fired!
The CEO described Mr. Trumps rhetoric as demeaning and insulting to minorities, immigrants and disabled people, and said his views have no place at GrubHub. Had Mr. Trump worked for GrubHub, his comments would lead to immediate termination, Mr. Maloney wrote.
He said GrubHub would fight for employees dignity and rights. In the final paragraph, Mr. Maloney said employees who dont agree with his statement should reply to this email with your resignation because you have no place here.
It is clear this employer is trying to harm the economic life of American citizens who support the new President.
Do not support Grubhub; they are violating the law by creating a hostile work environment, and although others will try and say different, the ceo's intentions were clear. This is no longer Obama's America. Liberals will suffer.
I'm boycotting this business because their CEO is has asked Trump supporters to resign and I never liked there service very much anyway. Plenty of non political food delivery businesses in my area.
I don't need moral virtue signalling when I order my food. Keep you politics to yourself and resign yourself Matt Maloney. Who the hell do you think you are? #BoycottGrubhub
I don't need a side of grief with my meal.
Also, I hate sore losers. Replace CEO and I might start using Grubhub again.
Full of judgement, deprived of testosterone. Oh wait, that's Matt Maloney, but it has carried through his business all the way to the delivery people. You're better off hiring a neighbor kid to go pick up food for you.
Anti-American leadership of Grubhub has lost our families as customers. The end.
I will never use Gruhub again! Horrible service and what was said about our President elect Donald Trump! Unexceptionable!
Im a gay man and I got treated in the most hateful way when i spoke to a lady on staff about the terrible service i received. The girl on the phone told me to stop being so sensitive it was just a simple mistake and asked if i was gay because she could tell by my voice. I hate this place and will never use them again.
When the media takes Trumps 'words' & twists them And takes some of them out of context, you don't want to look further into that or forgive Trump.
But you want the public to listen to your explanation when the media twists your words and you want to be allowed to clarify what you meant.
Hypocritical?
EVERYONE has said or done things that they regret. Mistakes are a way of life... you just have to learn from your mistakes.
YOU should know first hand now how Trump feels!
This Country needs to stop this nonsense & come together.
After reading the derogatory comments about the President Elect made by your idiot CEO, I will no longer use GrubHub to deliver food. I would rather drive 100 miles both ways in a snow storm before giving that liberal asshat another dime out of my pocket.
The GrubHub entitled CEO apparently thinks he is above the law by threatening employees' rights to vote for the party of their choice. This is an anti-American, hypocritical, and blantantly dispicable and prosecutable use of authority. Shame on you--CEO Matt Maloney. Liberal or Conservative-NOBODY has the right to threaten an employee for political beliefs. Did you forget--you live in the United States of America. Shame, shame, shame on you.
And by the way-I do not like your app. I attempted to use it several times when I lived in NYC. The wait time to reach restaurants is too long. Maybe you should spend more time on enhancing your product and less time on threatening your employees' civil rights.
I'm selling my grubhub stock and boycotting this despicable company. Maloney can suck it!
A CEO who threatens employees over what they think is right? He and his business have no place in a free society.
Unprofessional CEO that shows lack of leadership in running a Bob's Diner let a lone a growing, i mean was growing multistate corporation. Very poor insight.
First Matt I want to say SUK IT! I'm loving the decline of your stock. You are an arrogant bully. Folks have worn our nations uniform and many throughout our history have died to safeguard ALL our freedoms, ALL people those on the LEFT, RIGHT and middle of the political spectrum of beliefs. I will never use your service and I hope your board ousts you...
Answer: I travel for a living and have experienced the lousy service that is Grub Hub. From Philadelphia PA to Shreveport LA and multiple other cities THIS SERVICE SUCKS. There's nothing good to say about it.
Answer: Both. But he is not alone, unfortunately. He only got exposed. Millions others are working in politically intolerant places. We have to change that.
Answer: Yes, it is normal. Original delivery times are almost never met. No drivers, Lost Drivers, Poorly trained or untrained drivers.
Answer: LOL... no kidding right! How can places take 2 hours to get food to you and not necessarily at a peak time. Good luck! Hope you were able to cancel it, but wonder if it showed up in the mean time. For this reason I no longer use a card but pay cash when I get the food. Hope you've managed to eat something by now.
Answer: Never Folks keep using them Until they began to see decline in sales, they will not change
Answer: Answer: Grub Hub does suck big time. No real answer. If you like cold food, delivered late and an "oh well" customer service attitude, Grub Hub is the company you should use.
Answer: They just don't care. Company motto must be "customer comes last". They simply trying to salvage whatever market share they can before they get bought out by a superior service that actually cares about customers.
Answer: Nothing. By this inaction I would say to quit using this bad business. Go with UberEats or maybe try getting your own food.
Answer: This can be expected with a bad company such as Grub Hub. CEO gets his Chub Hub off screwing customers.
Answer: It all starts at the top. Worst management, worst operational model, worst operational supervision, worst driver compensation.