GrubhubReviews 4,557

I ordered a sandwich from a restaurant 3.4 miles from my work. I tracked the delivery. My sandwich was picked up at 12:31pm and I did not receive it until 1:27pm. The delivery person delivered 2 other orders before delivering mine. I work at a hospital, I gave the address of my location and he delivered it to the wrong place. I had to walk across the hospital to the other side to get it. My sandwich was suppose to be hot and it was extremely cold. Not the first bad experience, but it will be my last.

My account was set to receive text after my food was supposed to be delivered. 30 minutes after ETA, absolutely no text or call. Called the restaurant, and they were unable to tell me whether or not my food had been delivered. I then contacted the Grubhub team, who asked me to check the other entrance of the hotel I'm staying at. I did, and there was an order there (however, it was a generic white bag with a brown paper bag inside- no restaurant or customer name). THE GRUBHUB TEAM INSTRUCTED ME TO OPEN THE PAPER BAG, and pretty much touch possibly someone else's food to check if it was mine. For those of us staying at hotels or places where you're not the only resident, how many times is our order opened by other people, simply because the driver chose not to send a picture receipt? Oh, and worst yet, I ordered alcohol with my order. WASN'T THE DRIVER SUPPOSED TO CHECK ID?

Tried to use GrubHub again after a long period away for prior failure to deliver on time warm food and a complete order. With Amazon prime there was a deal for one year of GrubHub+, so I figure why not give it a shot again.

First attempt at an order, the restaurant doesn't partake in GrubHub+, color me surprised (heavy sarcasm). So I pay the fee. This is a restaurant I've had delivered before from other services. 35 to 40 minute delivery time advertised. 10 minutes past after ordering there's been a delay it'll be another 20 minutes on top of that. Mind you 5 minutes from the restaurant and the food takes about 20 minutes to prepare. Another 10 to 15 minutes go by, going to be another 20 minutes minimum on top of the other delays. While it shows my driver going anywhere but the restaurant.

The basic tenets of a business are you have to provide the service you claim or the business doesn't get to continue to exist. Somehow however GrubHub like Uber eats like DoorDash get to be subsidized by hedge funds and other large investors gradually start increasing their delivery fees while still not paying their delivery drivers anything because they're " contractors" and repeatedly fail to provide the basic service of delivering food in a timely manner.

At what point do these con artists shell games get closed down?

It's ridiculous provide the service. I'll pay the fee just provide the service, I know it's a novel concept.

My fiancé was flying into town late and asked for our favorite restaurant meal. Ordered twice… Grubhub says delivered, restaurant says picked up, drivers say was "not in the system", Grubhub cancelled my orders and offered a coupon for plus. Complete disaster

I have no issues with service in general. Or should say when I do have those type of issues I don't blame the company as a whole. Little things are bound to happen. What bothers me about the company is their refund policy. If I'm spending 50 bucks on TACO BELL (a cheap fast food place that wouldn't cost me 50bucks in person) and leaving 10 to 15 dollar tips then I highly doubt anyone in that position is going to lie about a missing 2 to 5 dollar item. Then if they do issue the "refund" its in the form of credits you can only use for pickup. If I'm doing pick up why would I bother using an app thats going to charge me a bunch of fees to do the exact same thing I can do for free? Doordash has its issues... but I think some issues just come with the territory. So at least with doordash they give an actual refund or credits you will actually use when anything is missing or even if you have one of those problems that come with the territory.

They sent me texts about my order being late and finally when I received the pic of my delivery it wasn't my door, the delivery was done who knows where. Rest assure I will never use Grubhub again

My first experience and the worst nightmare! I placed an order from KFC. Try to cancel it when I saw the expensive price of the delivery service. They didn't cancel it and sent it. The driver was disrespectful leaving the order(food) on the entrance of the door. She didn't even knock the door. I knew about the delivery because of a message and was surprised to open the door and found it on the floor. I won't recommend anybody to use the services of this company. I rate them with 0 or F. Beware of this kind of services.

Dreadful. Don't usually write reviews because I'm becoming who I hate but I ordered food which is now over an hour late and the restaurant has closed. I can't even complain to the website or ask for a refund because technically my order is on the way still apparently. What I hate most is that I ordered food again from this piece of trash excuse for a service. Let's see if either arrive. If anyone who owns this trash is bored and somehow reading this can you please sort it. Used to like it :(

So I feel these people taking out money a month is just fraud and I'm pissed! Yes I called my bank they are taking care of it! Thanks for nothing!

Grubhub drivers are the WORST consistently of all the delivery services. It is very rare that they follow my contact rules. I simply want them to knock on my door so I know my food has arrived, and maybe 1 out of 10 deliveries am I notified. Additionally I've watched several drivers drive around in circles or get lost bringing my food. If you don't know how to follow a GPS find another job! I'm done ordering through Grubhub.

I've been on two waiting lists, one for Bayonne NJ and Hoboken NJ. 3 months passed with a constant message asking to to update reservation to remain on the list. That's all it ever is, just a fake waiting list that doesn't rotate, circulate, or is even authentic. It's nonsense along with the sign up procedure

I ordered pizza. Promised within 45 min. 90 min later says order is delivered but not to my address. Unable to get ahold of driver. Took 30 min to get a rep and didn't care about the 2 hour wait or that there was no way to get ahold of driver or a live person. Offered nothing for this other than refund and didn't care about any of these issues even after talking to a supervisor. Worst company ever.
Will delete app and never use again

Ordered our food to be delivered while out of town at a conference. Order kept getting pushed back. Over an hour. Called the restaurant and said order had been ready for over 20 minutes but no one had picked up. It's a Tuesday night! They said should be delivered in 30 minutes. That means food would have been sitting for an hour! Grub hub cancelled the order per my request and only offered a $5 off coupon to be used within 30 minutes. I told them I don't live in an area that has grubhub. Was told that's all they could offer. Horrible!

Ridiculous. Grubhub gives you directions for how to cancel your account but those instruction's stymie your attempt immediately by putting up an ad for membership. Never saw the promised "cancel button", did find something that will remove my info "in 45 days", nothing ever said "account cancelled".

I ordered tacos and cheese quesdilals, they arrived cold like they had been made hours ago. I almost puked eating the food. I was offered $5 in grubhub credit like you can't refund the money to my card when your service is the $#*!tiest ever? I threw the food out in the garbage. I don't care about a refund. Thanks will definitely be in business with you in the future (NOT). $#*!s.