Groupon

I loved Groupon when things were going smoothly and I could order what I wanted. Then... the day came when I actually needed customer support/care and... cricket... nothing! Their website offers little to nothing. But, I dug deeper and finally got a number (they only email back within 24 hours). Here I sit... 35 minutes into my "hold" mode. And, still nada. Oh, wait... they just answered and yes! Disconnected me! OMG they absolutely are on the bottom of the armpit line for service. I am NEVER using them again. Do not EVER use Groupon with an expectation that they will support you... the consumer.

I gladly submit my name: Jill Sisk

This company has gotten too big for its britches. Buying out LivingSocial just made them cocky, and someone I loathe to do business with now. Previously, they were very good at getting things resolved. Today, I spoke with 4 different geniuses from Groupon who couldnt give me an answer on a simple purchase... FAILX 10

Companies that believe they dont need superior customer service are doomed in this new biz era. Riding on a monopoly only lasts so long...

In the past month, I've acquired a nearly $10,000 fall/winter wardrobe from ideeli for under grand. That being said, you get what you pay for. While all clothes are brand new with original tags, and often with hangers ( :D) , it can take over a month to recieve some items. Each sale does say when the date items are expected to ship, but 10 days to receive items is absolutely ridiculous. As far as fit, I've only sent two things back so far. My advice is to double check each designer's size chart as then one on ideeli is often incorrect or lacking information.

They are garbage... fine print my $#*!... 12 days came and left and on the 14th day I get an email basically saying, "Unfortunately, we have NO IDEA what is going on with your order. Once we know we'll let you know.". Seriously? You guys have no idea, nor have any common sense to contact that supplier and ask them about an order? This is just mind bottling... just want to slap myself on the wrist for not looking at reviews first... But yeah, looks these types of issues have been going on your over 2 years... CEO needs to be fired or replaced

I love Groupon. We got a premium suite at a hotel including several extra services and items included, for the same price as the plain room rate with less tickets (a lodge and water park)-literally half price. Of course you don't get something for nothing- there were date restrictions, an expiration date, and no exchanges for types of rooms not in the deal- but if you took all those into account on planning time to use it, it worked great. That said, I am sure some people grabbed it, didn't pay attention they couldn't use it on the peak weekends they wanted or the one night they tried to use it got full, so they are screaming what a rip off it is. Just read carefully ahead of time and it can be great for saving money!

Pretty bad, especially when compared with similar sites like Gilt & Rue La La. Ordered an item and was sent the wrong thing, which while I felt was intentional, (as despite item being available on the site, they said my item was 'sold out.' It seemed they thought incorrect item was one I might keep.) I wasn't too worried about, except that they don't offer cash back, and by the time you have the item delivered via ground and then returned, you run the risk of being outside of their window for creating a credit. Additionally, it was pretty terrible customer service and the whole operation seems fairly fly-by-night. Will not try them again.

I ordered a pair of LAMB shoes for just under $175, a good price. They were delayed in getting to me and subsequently was out of town when they arrived. When I opened the box they did not match the quality I expected. I compared them to several pairs I own that I paid full retail on and they were not even close. They represented them to be authentic, impossible. By the time I opened everything, the 14 day return period passed. I will never purchase from ideeli again.

I ordered 2 identical items from Groupon and received only one. I've tried calling, chatting, emailing to get the status of the 2nd item and can get nothing. I also called the corporate office and got a recording with no operator option. Finally messaged them on Facebook and was told that no one is working in the offices and they would contact me via email. Funny how they instantly take our money, but make it virtually impossible to get it back in a timely manner when they make an error. They have great deals, but it's not worth dealing with a company who cannot be reached when there are issues. Totally unacceptable.

I am very sad that a great company has gotten quite bad in the last year. The customer service is pathetic. You used to actually get a response in under 4 hours as they still advertise but now it takes several days.
Today they are advertising a 30% discount with $200+ purchase but when I place items worth $207 in my cart, I only get 20% discount! That's just wrong.
Also their live chat hours are apparently only 1 minute each day from 8:59-9 AM Mon-Fri and 10:59-11AM Sat and Sun. I tried to live chat them today at 12:50 pm and they were offline. Is this a joke?!

For anyone interested to know this, the company has been owned by Groupon since ever they changed their name from Ideeli to Ideel.

Purchased a curling iron on 3/22. Groupon site says, "Ships out in 7-14 business days from purchase date." Even allowing for holidays that should be 4/12 at the latest. Well today is 4/10 and I still can't get tracking info from groupon, they've not responded (other than automated "we got your email" emails) to my inquiries, and I called customer service today just to see if I could find out where my purchase was. I was told that it probably wouldn't arrive until next week and that they were going to give me a $5 credit for my inconvenience. Yeah, I don't think they'll have to worry about me using it.

The Groupon deal said: Get $275 worth of prescription eyewear for $50. I had never done a Groupon deal before and my son needed glasses, so I took the bait.
I paid $50 knowing I would end up paying somewhat more since he also needed an eye exam. That was $69. My son's prescription is not complicated. His eyes are not that bad... i. e. No bifocals or trifocals or extra charge for making the lenses thinner. Also, the frames were limited to the See Eyewear House brand. My son found one frame he thought was acceptable and the cost ended up being:
$310! (That's including the original $50 that I forked out up front.) When I asked about why it was so expensive, they told me that the regular retail price *would* have been $575! Their motto "Hip Without the Rip" should be changed to "Hip WITH the Rip". I won't use a Groupon coupon again, and I'll go elsewhere for MY glasses.

I have used groupon on multiple occasions and usually have quick delivery on my items. However this is the second year in a row the I have had bad service during the holiday season. I placed an order on 11/20/15 which was supposed to ship within 3 days. It has been sitting at the prepared for shipment status ever since. I have sent e-mails with no response despite the promise to respond within 48h. I used the chat service which was supremely unhelpful. They told me that someone would get back to me when they figured it out. I am still waiting. I just want to cancel my order because now that even more people are ordering items for christmas my purchase will never get here. Very frustrating promise. Do yourself a favor and do not order during the holidays.

FYI, if you order something from #Groupon and the post office screws up and it doesn't arrive, they don't offer refunds. Their customer service call center wait may be over two hours long, so you'll be required to email "for a more prompt response within 24 hours." (I do t get that logic, but whatever.)

They may take over a week to email you back. Then they may give you a store credit with a warning that you won't get such a credit like that again. They'll also insinuate that the whole issue is your fault because you should use a friend's or family member's address to ensure a delivery.

Guess who just lost my business.