L A.

I have used groupon on multiple occasions and usually have quick delivery on my items. However this is the second year in a row the I have had bad service during the holiday season. I placed an order on 11/20/15 which was supposed to ship within 3 days. It has been sitting at the prepared for shipment status ever since. I have sent e-mails with no response despite the promise to respond within 48h. I used the chat service which was supremely unhelpful. They told me that someone would get back to me when they figured it out. I am still waiting. I just want to cancel my order because now that even more people are ordering items for christmas my purchase will never get here. Very frustrating promise. Do yourself a favor and do not order during the holidays.