There is no customer service anymore. This nonsense "chat" if you even get that far is a joke. The hang up on you when they don't want to deal with your problem anymore. Impossible to get someone to deal with your problem again. Then they send a email... glad we resolved your problem. Total joke. The have no credibility anymore, and take NO responsibility for their vendors at all. It is a absolutely the most frustrating waste of time. Go somewhere else who cares about their consumers.
I have tried this website several times and bought several products from Groupon Goods. The deals initially look great but each time I have received my product, the quality has been unsatisfactory, something I would not even pay any money for. The quality is so bad that the only explanation is that they are giving Groupon customers defective goods, things that would usually make it to an outlet store or not be sold otherwise. So if you look at the actual product you are receiving against the groupon deal, it is not a good deal at all. For this reason I have made the decision to not purchase another product.
Goods I have bought: canvas, rug
Called Groupon and Eric (from groupon), was very rude! He didn't care what I had to say! I said I will never use Groupon again and he said, that's fine!, Most companies would not want to hear their customer service ever say this. They would try and figure a way you can make it better for the customer. Horrible!
I had to fight with groupon to get a refund on a purchase, and after speaking with numerous representatives, they offered me "Groupon Bucks". Which is money they give you to put right back into Groupon. However, you only have 24 hours to use this money, and after that it is gone. They emailed me to tell me the Groupon Bucks were in my account, which I didn't see until the Groupon Bucks were already gone. First of all, why would you expect me to instantly see an email, which by the way was sent to my junk mail (which I know see why, Groupon is junk) and why would you only give someone 24 hours to spend money on something from your company? It just amazes me how a billion dollar corporation can be so greedy. I even spoke with manager, who instead of being helpful, treated me like an idiot and did nothing to resolve the issue. I would not recommend using Groupon to anyone, because they are a selfish and greedy corporation who does not care about their customers.
I purchased an Event in Chicago only to find out the week i will be in town they will not be holding the event. The non refundable ad did not reflect any blackout periods. Ive contacted Grouopn twice via chat and once each time being told my issue is being elevated and someone will call. That has not happened!
Restaurants or businesses close, merchandise sometimes breaks or doesn't work and the biggest problem is Groupon customer service. Can't get refunds. Have to get Groupon bucks. Great if you want to continue using the sketchy company but I am at the point of just trying to get my refunds and then delete my account. Deals are everywhere. Groupon unnecessary.
Every time I've ordered merch of this is is not nearly as good as advertised. This time, I got the complete wrong ring size. Working with their customer service team is like hitting my head against a wall.
Terrible customer service. Will never use groupon again for large items. Ordered a bed, wrong one delivered, plus it was damaged. Have received one email from them asking for photos, sent photos. 2 days later still waiting for a reply. I have sent about 4 more emails, all ignored!
Never again!
I have ordered hotel rooms, restaurant vouchers, and even goods from the website. So far I have not had any issues. If you read the side print and go into detail about the product. It usually tells you details that you should read before. Such as extra charges or so on.
I'm very surprised with the reviews on this site. I have been a regular shopper at Ideeli for a very long time and have never had an issue with the service. All my garments were the correct size, shipped within the time frame indicated, sometimes even sooner. Can't beat the price!
I ordered a 3 piece luggage for $255 and a single luggage was shipped to me instead. In addition, the luggage was suppose to be white, but it's got dirty marks on it already. I contacted customer service via e-mail. Even though I got a automatic response that a response will be provided within 1 day, it has been 4 days and I have yet to hear back.
I tried to use 2 different credit cards and got a whole bunch of errors. The first time I tried to order from them, they sold out of the item and then sent me an email saying - sorry! I am officially never shopping here again
Hi sj,
Thank you for taking the time to share your thoughts on Sitejabber. We're truly sorry you experienced errors inputting your credit card. I'd be happy to assist you directly, can you please private message me your user id (email) and order number(s) so I can help you out immediately? In regards to your first order, we work with vendors directly & do not hold inventory in order to keep prices low. Occasionally, when an item is unavailable with a vendor, we're unable to fill an order. We apologize for any inconvenience this may cause you. Thank you again for reaching out and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service
I have been contemplating buying some different things from Ideeli.com but after reading all of the reviews I am definitely not going to spend my money on a product that I am not certain I will ever receive. I find it unacceptable to have that many customers unsatisfied with your business.
Hi Elizabeth: We have made great strides in customer support, especially with shipping policies, in the past year. We welcome all feedback. We make it a point to respond to all inquiries and suggestions, as is noted in all of the comments featured here, and our customer satisfaction has visibly improved as a result. Feel free to reach out to us with any specific questions, and we'll be more than happy to answer them for you. Thanks for reaching out to us, your comments are greatly appreciated.
Jason Faria
Customer Service Manager
Ideeli, Inc.
Didn't refund me for a vendor who screwed up. Won't be coming back. Bought a fishing trip and they had a bunch of additional fees and cost for my boyfriend and I. Would have been enjoyable without that.
I was expecting the worse after reading these reviews. However, my experience was positive. My email to customer service was responded to within 24 hrs and a UPS return label sent shortly after. Their instructions were clear and I'm expecting them to follow through on the promised refund. Thanks, ideeli!
DT
Hi DT,
You're more than welcome! Thank you for sharing your experience here on Sitejabber. Please always feel free to reach out to us at support@ideeli.com if we can help with anything further. Thanks for being a part of ideeli!
Best,
Jason Faria
Sr. Manager Customer Service
Works like a porn site. You get everything for free as soon as they have your credit card details. Why would anyone give yet another possibly insecure web site, their credit card details? Maybe when Google takes it over and payment is by Paypal, it will be worth a look. Right now, just another porn style site that will probably lose your details and send you, once again, to your bank for a new credit card.
Everytime I think I've found a decent groupon I end up calling the business directly and am offered a similar or even better deal going on at the time. This website is closer to the supermarket ads than a discount service. They just parrot what is being offered. I can never even seem to get someone on the phone to ask about it either. Just a ridiculous service!
Crappy cheap products, crappy delivery time, crappy customer service! Never again, Living Social better products & got it 2 days after I ordered it. Very disappointed in Groupon... deleting the app from my phone!
What I love about Groupon is the restaurant discounts (to those restaurants we frequent anyway). Also really like the concert venue offerings as we enjoy seeing live music. Come across some really amazing deals as the costs to go to these events keep going up.
Never ever order from Ideeli, no real customer service they advertise as having a Live Chat witch is pretty useless and of course customer service telephone line is a recording... so frustrations are endless...
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah,
Thank you for taking the time to share your thoughts on SiteJabber. We apologize for your damaged item & would be glad to help you in any way possible. We truly sorry for any inconvenience or delay you may have experienced with our support team as well. I'd be happy to assist you directly, can you please private message me your user id and order number so I can look into your issue immediately? Thank you, and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service