Groupon

I have been reaching out to Groupon for over a month now and they have flat out refused to help me. I'm extremely upset with Groupon. I purchased a dolphin cruise to use when me and my daughter went on vacation to Florida. After contacting the dolphin cruise - the company told me they would not be doing any cruises the week we were in Florida. Groupon list 2 different numbers for customer service and both numbers were disconnected. I sent email and was told they no longer had a customer service I could reach by phone.After many many attempts at voice chat and explaining my situation - I was told they came to a decision that they would not refund me or give me Groupon bucks because to much time had gone by. 75 dollars was wasted on something that was out of my control. I'll never use Groupon again.Worse customer service I've ever seen- so very disappointed in this company.

I have never seen a fraud like this type of Groupon deal. You buy fidget spinner from Target 2 for $5 and Groupon get together with fraud people and they sell this coupon for $6 and you go to their website and they make you pay another $10 to engrave on it and charge you $10 for postal on each which total $20 postage. Then they will use one postage stamp and post the 2 items they already charged you $10 each. Total of ($20.00). Tell me which fraud greater than these. I contacted Groupon multiple times and they refused to act, which made me believe collaboration to defraud the public. Stay clear. When my items arrived they were not assembled. All the parts were separate.

This company has totally uninterested people in their company working for them, They had an excellent deal for I believe one day, for San Francisco coffee which I took advantage of. When I advised my don, he said it gad all changed. When, I looked at the new deal, it made no sense because the coffee was now more expensive that most places. I called once and they assured me the amount of coffee was the same. I called once again, and then they told me that it gave only 1/4 of the amount. When I spoke to a supervisor, she was totally disinterested and said why did I care since i received the good deal. She just didn't get it that I was trying to point out that maybe someone higher up had to look at it if they wanted to sell it.

If you buy a groupon - you better pray that you don't have a problem or need assistance of any kind. Groupon customer service is located in the Philippines and staffed by employees who are not empowered and not trained in any way to assist you. After 7 calls and over 3 hours of waiting on hold - my problem is still not resolved. They are either incapable or unwilling to assist in any way.
Their terms and conditions are also vague and not spelled out at all. If you buys tickets to a show - you will not be able to select your seats directly from the venue. You will be basically on standby and will receive tickets available 2 days before the show. It does not indicate this information on your groupon purchase. Groupon has changed. They are no longer a good company to work with.

I purchased 4 Groupons for bowling at Strike 10 in Deer Park, NY and when I got there 1.5 hours later I was told I couldn't use them that weekend. I contacted Groupon and requested a refund and they gave me a ton of BS and very nice language told me to screw myself. I went and read reviews of this bowling alley and of course horrible reviews and match my experience. Groupon should be vetting these lousy merchants better and when there is a problem like this they should be actually handling it instead of patronizing me throughout the entire conversation. Terrible customer service, stay away from using Groupon, the aggravation is not worth the discount.

This is the most crooked company I've ever had the displeasure of dealing with. They refuse to refund my money even though they were refunded by the tour operator. All they want to do is steal your money and write endless emails until you get tired. Not worth the trouble. Do anything to avoid

I order from this site all the time. I am surprised by reviews about bad customer service. I had questions about an order and e-mailed customer service. The issue was resolved in less than two hours and I received a coupon for my trouble. I love the products, and the prices are awesome. I refer friends all the time and they also tell me how much they love it. I find great stuff for reasonable prices... even bought a $1000 watch for $140 bucks! Nothing to complain about here! Thanks, Ideeli!

I have no words for how much I love this site! It IS my absolute #1 online place for all things! From entertainment, to clothing, food, eating out, and whatever else you can think of! The deals are UNBELIEVABLE! You pay a fraction of the regular price! And if you have anything you need returned for whatever reason, they make it SO easy! A breeze! Awesome customer service too! They are always timely and so super helpful every time! I just can't tell you how much I LOVE them! Best site EVER!

My husband and I purchased a spa package through Groupon. The date of our spa appointment fell within the stay-at-home order for the pandemic. My husband is currently only on part-time hours as opposed to the 50 he was working before this happened. I contacted Groupon asking for the refund of my $250 so I could buy groceries and formula for my family due to lack of income. I explained my situation and they could have cared less. They refunded me Groupon bucks. I went on to see if I could find some sort of grocery store or gift card for grocery store to purchase food and the only options on their website is junk food or wine. So I can feed my toddler junk food and tell my 6 month old tough luck because there's no formula on Groupon. I will not be using this website any longer. Waste of $250. Thanks for nothing Groupon.

Sometimes you can get a good deal, others not so much. If you're buying local deals read the fine print, not the print that's on the screen before you buy, but the print on the voucher after you have already paid for it. If there are distance, time or day limitations you don't know until after purchase. Read it immediately. Apparently there's also limitations with Groupon for you to exchange it or get a refund (48-72 hours). After that, you'll be told to give away whatever you bought because they won't help you and God knows we all have extra money lying around to give away. I mean that's why we are using Groupon, right? SMH so if there are restrictions, like distance, that isn't you from using the voucher for the services you bought it for, you are completely out of luck. Your only option is a dispute through your CC company.

So disappointed in this site. First I had to ring in each transaction separate because you can't combine your total with promo code even if it from the same groupon. Only takes off one coupon. So I was planning on buying 6 seven peaks pass of all passes. Yeah had to have 6 separate transactions. Oh wait! You can only use that promo code 4 times. So went over to Value Pak and what do you know, I can use the 1 promo code for all 6 so only one transaction. And it was even cheaper! So now I come back to cancel my 4 transactions that I just did but only 3 show up. So thinking I just did 3... no it showed up a few days later but now its past the 3 days widow to cancel your transaction so "they understand but can't do anything about it" They literally told me I could give it as a gift. What the! Oh and never talked to anyone in person only on the computer! I will never be back! I'll never recommend! So bugged!

Wanted to buy some stuff for the Holidays, Groupon, Great idea... not so. I had zero issues with my merchandise, however shortly thereafter, the calls started. They gave my information to timeshare company, and would call at least twice a day, And change numbers from where they call from. I am done with Groupon.

Hi, I am a business owner. At first, they approved my ad, and said it would run in a week. Then, 3 weeks later, I called them, and asked them where the ad was, and they said they would check into it. 2 weeks after that, they sent me an email announcing my store was "too small" for their site. The same week, they ran an ad for a store which features tea. My store is a bookstore of over 25 years. I guess it's how they perceive you online. Rick