Groupon

I purchased a Juicy Couture handbag before I came across this site and was extremely worried about my purchase due to all the negative feedback. I actually received the bag much sooner than expected, exactly one week after I made the initial purchase. The bag was in perfect condition, although smaller than I anticipated. I was extremely satisfied with how my buying experience went with them and I will definitely be using them again!

Groupon does not refund back to your original form of payment. I had trouble purchasing the Groupon for my location and kept getting the Groupon at another city instead. When I requested a refund due to this issue I received Groupon "bucks" instead of credit to my bank card. Spent a day trying to get $120 back to my bank account and still dealing with customer service. Don't waste your time…you'll lose a day by trying to save money.

Purchase a 2 day getaway for my gf and her daughter and come to find out Groupon gave our purchase to another customer because they said the card information was incorrect not even allowing us to update the card or anything. I even tried to call my bank and they confirmed the funds were available. It's unfortunate because we were looking forward to that trip. We will not be using Groupon anymore. The civil thing to do here would be to allow the customer to update their card info. It has not even been 24 hours.

I will preface this review that I used to purchase from Ideeli (then Ideel) multiple times a week. Almost my whole work wardrobe was through them and I was always delighted with their customer service.

Imagine my shock when I go to load the page one day and this groupon nonsense comes up. Not only is it now garish and horrible to look at, but customer service is almost nonexistent. Orders get messed up, thank goodness my bank has my back.

Really really disappointed and will NOT be shopping here ANYMORE.

I will never use Groupon again. I've used it three times, and each time there was no savings. The last time was for lash extensions that were labeled by Groupon as individual lashes. The salon called them flare lashes. I asked for a refund after speaking with a partner of the salon, as the owner of the Groupon was not even available. The partner told me the lashes were ones that you could buy at the drugstore and that they were hard in your real lashes and could cause them to fall out. She then offered to do single lashes for more than twice the price. Such a scam. I am now out my money, as Groupon will not refund even though there is a discrepancy in service description. Beware of Groupon!

I placed an order about 2 weeks ago. I received a shipping conformation email the following day with a tracking number. I have been trying to track my order for the past 2 weeks but the UPS website keeps stating that there's no such number. I called UPS and they told me that Groupon is off on a number because the number is incorrect. I emailed Groupon and got no response yet. I tried calling and their wait time is 50-60 minutes. I waited past the 60 minutes and nothing. I honestly don't think they have anybody on the other end and the "50-60 min" recording is just there to discourage you. They also have the same 2 most EXTREMELY loud instrumental (piano? Xylophone?) ever, that's designed to give you a headache. I buried the phone under a pile of laundry I was folding and it was still radiating through. I waited 1 hour and 15 minutes and they never answered.

Purchased Luminess Air Make up system for decent price. Payed for it 2 weeks ago and why is it that it wont be delivered until the day after Christmas? Says it qualifies for free expedited shipping, what a lie! I know it is the holidays, that is exactly why I purchased two weeks ahead of time. Still confused as to why it takes a package 3 weeks and a day to move from Texas to Kentucky. A professional runner can run it here in less time than that! I will never buy from Groupon again, they lie and are unhelpful. It will be just my luck that the damned thing is defective. It is a good thing this is a present for my mom, she understands that one gift will be late. Shame on you Groupon for ruining Christmas with your lies!

It is not the clientele whom are the issue - it is Groupon that is the issue. If you don't mind someone else taking up to 73% of what a client pays - then by all means do business with them. They claim to only take 50% of your already discounted price, but in reality they've often taken 73%. Knowing how they treat merchants, I also no longer buy through them. If i find a deal there, i just contact the merchant directly and often get a BETTER deal directly.

I have used Groupon goods for many years. I attempted to purchase a computer from the site and it told me the the purchase was pending. I emailed customer service 5 days after I placed the order and was told their system was taking longer than expected. 5 days after that still nothing so I emailed again. This time they let me know there was a problem processing the order and they were unable to honor it because the deal ended. No credit to my account no sorry about the troubles or suggestion for another similar product. All that was said was "you should contact support sooner".

I can't even justify giving them a 1 star after the scams they have pulled on me. Of close to 70 purchases i have made on their site, I have only been able to redeem less than 1/2 of them because I can never reach the merchants to schedule the service. Most the merchants don't even have a human answering their phones and leaving messages never returned. So the services are not delivered yet Groupon is paid and won't even refund the money when you complain or cancel the service. Yet to add insult to injury Groupon continues to promote these services, taking peoples money, not delivering the services and won't give refunds. WHAT A SCAM!
Companies like this usually end up in a class action suit. The word is getting out with alot of people very upset with this scam, their rating is dropping like a rock and their time is limited so think twice before you purchase from them.

Horrible! Customer service does not exist! I ordered a set of blue bed sheets from them. They decided to send me white since they didn't have any blue sheets. I emailed them and for over 5 days I got nothing but canned responses. Too busy will get back to you.
Finally someone emailed me back and I did send the sheets back over three weeks ago. I still have not received my refund!

I blocked them and put them on the spam list. I will NEVER order from them again!