GrouponReviews 5,287

I am a business that sold my service to goupons I had a contract with them to self 200 goupons for daily deal I was not aware that they continue selling it for weeks and they end up selling 400 goupons I tried calling them emailing them several times for them to stop by that time the damage was already done. I am a small business and do not have the staff to handle that many Groupons so I am doing the best I can with the situation. Groupon will not get the bad name but I will because of scheduling issues but I will give quality service every time sorry to all of my customers hope you will forgive me I will do the best I can. Thank You. Marie's Helping Hands

The site has these countdown clocks on some deals showing the offers are 'limited time only'. I was tricked into buying a deal because I thought I was running out of time and didn't think it through well enough. But the day after buying the deal, the countdown was still up and ticking. They had surreptitiously added another day to the 'limited time' period of the deal. Old marketing trick and my mistake for falling for it, but still very shady in my opinion.

I have bought several items from ideeli.com, and I've come to notice that the prices for these things are nothing special. That is to say, a matching or lower price can be easily found through simple google search. What prompted me to write this review was my latest purchase of sunglasses, supposedly made in Italy but they looked more like they were made in China - the overall quality was severely lacking. And for this I paid double the price I could have paid had I searched google for the same "Italian" glasses. What makes me furious is that they decided to make this purchase non-returnable.

The same has happened to me. NEVER WILL I EVER BE PURCHASING FROM THIS SHAM OF A SITE AGAIN. THEY CHARGED MY ACCOUNT TWICE, THREE DAYS APART FOR THE SAME ORDER SO THEY CAN'T EVEN SAY THAT IT WAS AN ERROR. CUSTOMER SERVICE, WHAT IS THAT? THEY NEVER ANSWER THE PHONES OR RETURN PHONE CALLS EVEN THE BANK FINDS IT ODD AND CHALLENGES THE LEGITIMACY OF THIS SHELL OF A COMPANY. THEY AREN'T GOING TO CREDIT THE BARAGE OF OVERDRAFTS IN MY ACCOUNT... SHAME ON YOU. STICK TO RUE LA LA, GILT, HAUTE LOOK, JOSS AND MAIN, MYHABIT, ZULLILY. SERVICE FROM THEM IS IMPECABLE TO SAY THE LEAST AND IDEELI COULD STAND LEARN QUITE A FEW. I'M HEADED TO TWITTER, FACEBOOK AND ALL ON MY CONTACT LIST.

I've been using groupon for several months now for a variety of different things and have never had an issue. In fact, my boyfriend and I went on vacation and when we got to the hotel we found out that our groupon included all meals and other amenities that were not initially listed when we purchased; it was a great surprise.
We've discovered new restaurants we may have never tried before, every business has always been very accommodating and pleasant to redeem with, and any goods we order arrive within the expected time frame and work perfectly. To me, groupon has been one of my best and most favorite discoveries.

The whole damn thing is useless when you actually have a problem.

Here is part of my email exchange with groupon's "Customer Support":
Hi *********,

I'm so sorry for the trouble. Unfortunately, we aren't able to issue a refund in this situation. We're only able to issue refunds if the business has closed, is no longer accepting Groupons, or if they have displayed an act of customer disservice.

If you are unable to use your Groupon before the expiration date, you can still use it for the price you paid.

Thank you for your understanding.

Regards,

Drew J.
Groupon Customer Support

Mr. Drew,

I am NOT looking for a refund. All I am asking is that my Groupon account be credited with the $32 before this disreputable person tries to cash-in my groupon without having rendered any services. As I stated previously, I had to email her a. Pdf of the groupon to prove I was a groupon customer. The section of her website for "Groupon Customers" had no appt. Link, so I had to make the appoint through her regular customer channels. She wanted the Groupon voucher info before I came in. Thus, she has the voucher info and may try to redeem the voucher as if she did anything.

Again, I am NOT looking for a refund, I just want the $32 put into my Groupon acct because she has " displayed an act of customer disservice".

Hi ************,

Unfortunately, we will not be able to issue a refund of any sort in this case. It is not unusual for a merchant to ask for your voucher information prior to your appointment. Additionally, the redemption instructions asked that you call or email for scheduling. There was no mention of a redemption process through the business's website.

Thanks for understanding.

Regards,

Drew J.
Groupon Customer Support... This pretty much speaks for itself.

I will NEVER USE GROUPON AGAIN. They are crooks. No refunds back to your Groupon account for any reason if your Groupon expires and customer service does not care one bit for you, just to take your money. NEVER let a Groupon you purchase expire! Yes, you are supposed to be able to PAY MORE money and use that Groupon value toward the original (or hiked up) business price but a LOT more money will be needed and not worth it. Sometimes the businesses go out and you lose out as many customers have complained of. I have seen people post that Groupon stole their money and closed their account for no reason. I know business owners who got totally screwed by Groupon, not getting their rightful money. Groupon is a greedy grubby company and there are plenty of competitors out there who won't look for every opportunity to steal all the nickels, dimes and dollars theuy can without providing anything to you in return.

BEWARE! I've purchased a number of items from Ideeli, some were fine and others looked cheap. I'm livid because: a couple of weeks ago, after I'd placed an order, Ideeli charged my debit card TWICE. I then spoke to them via their online chat, and they told me they never charged me twice! I was livid. I called Bank of America and had them take off the second charge. However, that second charge had put my acct. Into overdrawn status! Also, one isn't allowed to call Ideeli customer service. I was told a number of times by online chat, that customer service would call me. Two out of three times they never called! There is much more to this story, but I'm exhausted even thinking about it, let alone having to write about it. I'd already had to contact their chat numerous times about some other problems with the order mentioned above, and I'd had enough with their companies horrible policies.

I have to say... out of all the various online/deal/voucher sites... the pioneer Groupon.com rules. Their customer service always reply to you as promised (within 24 hours). I have successfully received 3 refunds due to various vendor reasons (ie: had a terrible experience but purchased more than one voucher, business closed down temporarily, etc.)... you have to be detailed in your complaint and patient in getting your refund. 98% (come on groupon.com isn't perfect) of their vendors are reputable and respect you and the voucher when presented. Simple expectations that Groupon.com executes successfully but sadly not the way of the world these days. Great job Groupon :)

DON'T USE!

Moved 200 miles from business groupon was purchased for, didnt redeem the groupon, called the business and got the OK from them to refund, just had to call groupon. However... Groupon is hurting for money so badly instead of issuing $250 groupon bucks, they'd rather piss me (and hopefully more people) off to the point I WILL NEVER USE THEM AGAIN. Bunch of monkeys kept reading from a scripts about how they don't give refunds. But- I've talked to people who have gotten them, so... maybe Groupon refund lottery system? Either way, stay away. Not worth dealing with them to save a few bucks.

I've read some pretty awful reviews of Groupon, but my own experiences have always been really good. All vouchers I've bought have been from good companies and my partner and I have taken some pretty awesome trips for hardly any money (like a private executive chalet on an oceanfront resort, with fully equipped kitchen, fireplace, jacuzzi, hot tub, private deck, etc. for just over $60 a night). We've done a range of great activities thanks to Groupon, and any problems I've ever had have been solved by the customer service agents promptly, professionally, and respectfully. I've also been given unexpected refunds for experiences that have been less than good; I just wanted to let them know not to book with that company again and they went ahead and refunded my money. I don't dispute that people may have had bad experiences with Groupon, but I will say I'm definitely not one of them.

I purchased a lie detection class on croupon for $29 at the 'Nonverbalgroup', the vendor was unreachable, neither could you sign up via website nor talk to anyone. For the entire term the deal was valid I left 9 messages, requesting a callback, so I could take the class. My patience ran out a month before the groupon did. Groupon support only offered to reach out to the vendor, they stuck by their policy of 'no refunds' despite my frustration. The email exchange went over 3 weeks each time with a promise the vendor would call. It never happened. Now Groupn is offering the same deal again to people, being fully aware of the scam. Shame on you Groupon.

I get a lot of great local and national deals from Groupon. Some people complained that many of the products were not good quality. I always check the review of a product on Amazon or Yelp before buying from Groupon. Groupon's customer service is the best. Whenever I have a problem and I email them, I first get their prepared form letter reply. But when I reply with the details of my problem, I always get a more personal response with either a credit or refund... even for an item that is a non-returnable item. If you have a valid reason for asking for a refund, they will always give you a refund.

They misrepresent their shipping method. Thus they lost my package. When I called (4 times) I was told by different Customer "Service" people that it's my problem. "You will have to deal with it". WTF?
I would recommend you RUN away from Groupon.
And as far as the services they sell... It's funny that when I go on the website of the place they're selling a Groupon for, the price is the same as if I'd just ordered direct from the provider.
Groupon Sucks, Avoid. Avoid. Avoid.

I actually had to return 2 groupons and the customre service was awesome. I ordered 2 groupons, and once a friend and I went to the business they were charging an upgrade for the service we wanted, so we decided to return the groupon. It was a Saturday so we both sent emails to the customer service email and received an email back on Monday. I instantly got a groupon credit refund, and they request more information from her. We called on Monday afternoon, with no wait during the call, and I requested to get a credit back to my card instead of a groupon, and she requested a credit back to the card as well. We both got exactly what we asked for, with little questions asked. Awesome and super easy!