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Timothy B.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Health

Member since March 2013

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    604

Review Distribution

2 Reviews by Timothy

3/18/13
Make sure you've got a smartphone and binoculars to try and find this business. Merchant was unwilling to honor a groupon voucher, she even said the voucher was no longer valid despite the terms spelled out both on her site and the voucher itself. Merchant seems to like make up new rules as she goes to satisfy her own mood. Merchant was completely unsympathetic to even the most reasonable of explanations for missing an appointment (could not locate business from the street, on foot). Stay far, far away from this one, there are much better masseurs in the Raleigh-Durham area.
3/18/13
The whole damn thing is useless when you actually have a problem.

Here is part of my email exchange with groupon's "Customer Support":
Hi *********,

I'm so sorry for the trouble. Unfortunately, we aren't able to issue a refund in this situation. We're only able to issue refunds if the business has closed, is no longer accepting Groupons, or if they have displayed an act of customer disservice.

If you are unable to use your Groupon before the expiration date, you can still use it for the price you paid.

Thank you for your understanding.

Regards,

Drew J.
Groupon Customer Support

Mr. Drew,

I am NOT looking for a refund. All I am asking is that my Groupon account be credited with the $32 before this disreputable person tries to cash-in my groupon without having rendered any services. As I stated previously, I had to email her a. Pdf of the groupon to prove I was a groupon customer. The section of her website for "Groupon Customers" had no appt. Link, so I had to make the appoint through her regular customer channels. She wanted the Groupon voucher info before I came in. Thus, she has the voucher info and may try to redeem the voucher as if she did anything.

Again, I am NOT looking for a refund, I just want the $32 put into my Groupon acct because she has " displayed an act of customer disservice".

Hi ************,

Unfortunately, we will not be able to issue a refund of any sort in this case. It is not unusual for a merchant to ask for your voucher information prior to your appointment. Additionally, the redemption instructions asked that you call or email for scheduling. There was no mention of a redemption process through the business's website.

Thanks for understanding.

Regards,

Drew J.
Groupon Customer Support... This pretty much speaks for itself.

Timothy Has Earned 3 Votes

Timothy B.'s review of Groupon earned 3 Very Helpful votes

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