Groupon

I purchased breakdown cover from 2gether for my sons first car, he drove to the driving theory test center and when he was taking his exam I tried to start the car, after 8 or nine attempts it would not start so I called 2gether and they informed me that a mechanic would be with me in 60 to 90 minutes, but five minutes later my son came out elated having passed his theory test only to start the car with no problem's, I was then informed that I would be charged £98 for the call out, so I said keep the mechanic coming to check the car out, only to be told that if the car was starting and there was no fault there would still be a charge of £98 then I was sent a very threatening letter to say if I did not pay the bill the policy would be canceled! And the bailiffs would take goods from me to the value of the amount owed! So if you have a breakdown be aware that if you call them out and your car starts you will be charged £98 SCAM SCAM SCAM!

I am not surprised to see all these bad reviews about Ideeli. The item I ordered was not only shipped days (I am not talking about a few days!) after the expected shipping date but something happened in transit and I didn't receive anything 10 days after the item was shipped. Wondering what was going on, I contacted customer service - a few days later, they got back to me saying "the item was shipped on (the original shipping date)"... DUH! (and no apologies or no explanation about why I still haven't received my item) I concluded it was useless to contact Ideeli again so I contacted the carrier instead. Within a few hours, I received a call back from the carrier. Apparently the package was missing the address lable that the carrier needed to contact Ideeli and get information to complete the delivery. Hearing this, I immediately contacted Ideeli asking for a refund because the item was arriving just about a month after it was supposed to and if I knew it would take that long, I wouldn't have ordered it in the first place. All Ideeli offered me was a store credit (like I am gonna deal with these people ever again!) when they are clearly at fault shipping the package without a label...

On December 11th of 2009, I ordered a Nautica coat with an expected ship date of December 28th - January 4th. On January 6th, I hadn't received any shipping notification so I sent an e-mail to their support and was told that the coat would ship in the next 24 to 48 hours and they'd be happy to apply a shipping waiver. I waited another 3 days and sent them another e-mail to which I received a reply that said, "Our warehouse team informs us that this item from your order is unavailable from the manufacturer." Did they not this two days prior when I first inquired? It had practically been one month since I placed my order. They gave me a one-year $25 credit as a "courtesy".

Ideeli fails at the very basic level of a business: supplying products that they advertise.

What upsets me so much is that the coat was a present for my future sister-in-law. How terrible does it look; I say it's coming between x and y dates, oh no wait another 2 days, and oh no, it's not in stock?

I will never do business with them again. A $25 credit does not put a coat in my future sister-in-law's hands.

I ordered a 9 piece rattan furniture set by Davis and Grant for £299.99. The item glass table top was delivered shattered to pieces we didn't even have to open the box the glass was moving around in the box. The courier service UPS advised us to refuse that part of the delivery and request a replacement which we did.

Upon phoning Groupon Goods Customer Service several times and being told a replacement will be dispatched and Management teams will be in contact via email regarding some explanation we received no correspondence what so ever. I made another call to the same Customer Service only to be told by a Supervisor called Mike that the item was out of stock and he can only offer a full refund which we still are waiting to receive at this time.
After checking online and making a phone call again I found out that groupon have the same Davis and Grant 9 Piece Rattan Furniture Set IN STOCK in grey.
We are left with partly assembled furniture due to missing parts and no table top. Its safe to say I will NEVER order from Groupon again and advise others to consider a trustable reputable company who have a better Customer Complaints service hierarchy as from those who have dealt with on Customer Service Helplines don't have a clue what they are doing let alone the products they are selling. Despicable

We purchased hot air balloon rides in Vegas for a friends birthday. The vendor kept putting us off and rescheduling rides three times, unfortunately past the expiration date of the groupon. I texted groupon multimple times asking for a refund with proof of the texts sent by the vendor. Groupon does not honor cash refunds only "groupon bucks" since the groupon was past expiration. HOw this happened due to the vendor promising rides and canceling the night before three consecutive times. With numerous texts, as groupn does not allow voice conversations we were told repeatedly our case had been closed and no cash refund would be allotted. At over $700. It is a big price for no benefit.
I would encourage you not to work with groupon rather call the vendor and hopefully get a better deal from them directly. Groupon has come across as a very poor system of customer care and they have lost my business. I have not been please wiht their vendors in the past but kept having hope that a groupn vendor would be promising. This event has proven to me that groupon will not be in my future due to poor customer service and for working with poor quality vendors.

Can't even give one star to such compnay (but if i am not puting one star they are not alowing me to proceed)who just take money and do not give any service or discount. Even customer serivce talk so rudly when we call for not giving discount.
Self had bought a discount offer for CAB booking they took money and everthing after that when i used that voucher to book CAB that CAB dont even sent a CAR and used that voucher code and said we dont have cab. When i went back to Groupon they replied that "they are not responsible, Groupon just took money for voucher for code they provide and they are not concerned with weather they get discount or Service". So should not trust such worst company who just want to earn money.

I had a bad experience from the get go... I saw 2 pairs of pants and a pair of shorts that I really liked. I ordered them right away. Well it took about 2 or more weeks to tell me my order was going to ship out. (All 3 items) Last minute they told me they made a mistake and could no longer ship my the shorts. And I gave them the second star ONLY because they did give me a 10 dollar credit to their site for the inconvenience. It only took mmmmm... a month or more to get my order. I finally got to try them on after a month! They were to big :( Not a big deal, it happens! But I had a vacation I was going on out of state and I was not able to return them right away. Once I was back and able to return them it was to late I guess. So now I'm stuck with these pants that are to big for me and I don't know what to do with them... I just want my money back. I don't even care if they charge me a fee... I just don't know what to do with these things! Anyone want 2 cute pair's of teal and pink pats size 9?! Haha...

I provided proof of payment and they still won't give me my money back. They keep saying not received

I loved shopping with ideeli... I got myself a gorge pair of oscar de la renta sunbglasses. I ordered them on a thursday and received them in a week... There shipping was less than hautelook... and arrived right on time. I also got to speak to someone on livechat because i had concerns about the fit of the sunglasses... afyter explaining that my face was round and i wanted to malke sure they were oversized sunglasses that would fit my face ( i gave her a good idea of the size and hsape of my face and she did the best she could do with that). She took her time and gave me her honest oppinion. I got the sunglasses and they fit perfectly. I honestly had a great experience with them.

I honestly thought that my first-time experience would be a good one, but I found it quite disappointing. I was charged twice ( once by groupon and once by the merchant) after I first purchased a voucher on groupon, I received an e-mail from them about my purchase. I wasn't sure if that was an actual charge since I thought that I'd be charged only once I use it at the merchant. I was wrong. I was charged by groupon and the merchant charged me. I emailed groupon who emailed me back stating that my voucher did not include tips or service but I had clearly explained in my email that I was charged the amount of the voucher. They kept giving me vague answers like more details of terms of purchase are online' and call this number to speak with one of our affiliate companies'. I clearly didn't want to spend more time and energy on this. I am grateful it wasn't hundreds of dollars that I wasted as I've read in other bad reviews. Just be careful when you purchase or just don't purchase all together. I don't recommend it based on groupons unprofessional service. If they had been transparent and made an effort in wanting to resolve the issue, I wouldn't have left this review. I think it's the first bad review I leave for anything ever! It's your decision to make, all the best!

I wish there were negative stars to give. I bought a Groupon for Channel Islands Whale Watching in 2018, and the cancelled the trip 20 minutes before boarding the boat, with no reschedule that season. I was told by Groupon, that the money would apply to the business the next Whale watching season. The cost of the Whale watching trip was $3 more in 2019. Groupon has my $55, but they will not apply it to another Groupon. I can only apply it to the full cost of the $100 trip.

GROUPON HAS NO "IN GOOD FAITH" REFUND or apply to another groupon POLICY. In 2012, Groupon would not refund or apply to another groupon $65 spent on a Parasailing venture in Avalon, CA. The waiver was not a normal waiver. It stated no liability for the company, INCLUDING INTENTIONAL INJURY OR DEATH by the employess. Groupon and the companies both state, that groupon has the funds.

I tried to cancel an order shortly after I placed it and there was no way. Almost impossible to get in touch with them.

I've been a member and have bought several items and have recommend it to friends as well. For the most part they've been good until I had to return some earrings I bought for $54. The earrings were broken. Of course I was going to send them back. So they issue me a credit. I would have preffered my money back but okay they want to keep you purchasing from them. So with my credit I buy some shoes that were $38. I get them and they run too small so I have to return them. They issue me a $29 credit. I finally go check my account with Ideeli only to come to find that my original purchase of $54 CHARGED TO MY CREDIT CARD and paid... has only granted me a $35 of credit with Ideeli! So I paid in full $54 and have not kept any merchandise and have returned everything due to damage or wrong size only to get NOTHING and have only $35 in credit. Is this ROBBERY? YES. Is it illegal to take my money and have no goods exchanged? YES! Will they at least return my $35 as a refund, NO! I must and have to keep my money (so called Credit) with them in their account. For what? So I can purchase something else and give them another $10 in shipping. Where in the end the $54 I spent.$30 of it has been spent on shipping and I've received and kept nothing. Why not just refund my money and stop ROBBING your loyal customers? I'm so disgusted with their so called policy. I have a credit account that slowly diminishing and I get nothing in return. GIVE ME MY MONEY BACK!

I bought my first Groupon this week that claimed a savings of "up to" 50% on a restaurant meal at Boulevard Grill in Springfield, MA. I paid $25 for the Groupon, which entitled me to one app and two entrees. So we went last night. The place is cute but a bit pricey at $14 - $19 an entree for that type of place. So, we got boneless chicken wings (which were delicious) and two entrees (chicken marsala and chicken parmegan) for $13.95 and $14.95. The food is good -- not fabulous --but good. I would go back and try their sub and sandwich selections as, for the price, I'd rather go to a more upscale restaurant for those entree prices. BUT, here's where the Groupon falls short. Taking off the price of one app and two entrees ($36 and change), we saved a total of $11.36. That is FAR short of the"up to" 50%, which could NEVER happen given the price of the meals. So that doesn't even hold up to a savings of 25% and could never get higher. I think Groupon might have some deals, but this wasn't one of them.

Purchased a pair of hiking shoes for my wife on Groupon back on August 29th stating on there it was available. The only reason I purchased this was because she has very small feet and finding a pair that would fit her is very difficult. The website does say 12 business days and only refund within 48 hours of purchased. It's now September 23rd, 17 business days later, no tracking number, it haven't event left the facility. The only thing I got so far is an update that was from September 10th. I'm going back to Amazon with my Amazon Prime which I get my item in 2 business days. I called on September 22nd to try to get a refund but the hold was 20-30 minutes long. They either have a lot of customers calling to ask where's the item or they have no one working on the other line.

The only reason why Groupon is getting an extra star because at lease they refunded me but my theory is that they don't have the size in stock otherwise why would they refunded me when it state clearly that they only refund within 48 hours of purchased. Their excuse was that there was a delay, come on, 17 business days delay when it says available when I ordered it, that's 24 days. Just tell me the truth instead of this BS excuses.

Customer service is the worst you cannot talk to nobody the chat service the y never can resolve smithing I call the next I purshused my voucher I explain that I bought the wrong location the voucher was in another state they say trade in but I have to do it in 24 hour they didn't have nothing I like at the moment I call back for a refund they give me the stound until it pass the 3 days and them they said after 4 days they camot give refund but the customer service took 48 hour to respond the dispute I been deal for this situation for long time and they say is nothing they can do they already pay the merchant t. The fat that is not a live customer service is crazy so they loose as a client I use to buy thing from there butt not any more worst customer service

I've ordered 4 groupons and so far it's junk. Not groupon itself, the products they offer at discount are not worth what they originally cost, that's why they're discounted, so it's not a "deal"

The first were fandango tickets which were fine.

The second were 2 coupons for discounts at FTD.com, I ordered mothers day flowers and lucky they were delivered on time but the flowers were such a ripoff they weren't even worth what I paid for the coupon. I sent pictures to both groupon and FTD and they refunded my money.

With the refunded groupon credits I purchase some groupon goods, a sheet set and eye cream. The sheet set felt like nice material but looked horrible. There were strings hanging out everywhere and both pillowcases were deformed, not useable. I emailed groupon about it and they basically said too bad but since you opened them we won't refund your money, feel free to donate them to charity.

The eye cream said will ship within 7-10 business days, took over a month to arrive. I've just now recieved it so we'll see if it was also a waste of money. Not buying anything else from groupon unless it's something I've bought before and know it's good.