I honestly thought that my first-time experience would be a good one, but I found it quite disappointing. I was charged twice ( once by groupon and once by the merchant) after I first purchased a voucher on groupon, I received an e-mail from them about my purchase. I wasn't sure if that was an actual charge since I thought that I'd be charged only once I use it at the merchant. I was wrong. I was charged by groupon and the merchant charged me. I emailed groupon who emailed me back stating that my voucher did not include tips or service but I had clearly explained in my email that I was charged the amount of the voucher.. they kept giving me vague answers like more details of terms of purchase are online' and call this number to speak with one of our affiliate companies'. I clearly didn't want to spend more time and energy on this. I am grateful it wasn't hundreds of dollars that I wasted as I've read in other bad reviews.. Just be careful when you purchase or just don't purchase all together. I don't recommend it based on groupons unprofessional service. If they had been transparent and made an effort in wanting to resolve the issue, I wouldn't have left this review. I think it's the first bad review I leave for anything ever! It's your decision to make, all the best!