Groupon

I have two different orders that I am having problems with. The first order is showing "pending authorization". I even received an email from ideal saying the funding for not authorized and if not corrected within 48 hours, ideal would cancel the order. I contacted Paypal and they said everything was fine on their end and that the vendor had not captured the funds. My second order (also paid with Paypal) had the funding go through just fine, shows tracking # for FedX but FedX has never received the package.

I have emailed Ideel several times (each time told they would contact me within 24 hours) and nothing. I was in que for live chat for over 45 minutes only to have it cancel out. Every day since I have tried to live chat only to find the availability for that day changed to 8:59am to 9:00am and live chat not available.

It is bad enough that I am out quite a bit of money but these were Christmas presents for family and friends. Must say there is a new Scrooge in town and his name is Ideel.

I had used this site prior to the complete re-design, and it had been a lovely experience. THIS IS NOT THE CASE ANYMORE! I spent $200 on clothing and express shipping only to receive a call the following day from the "loss prevention department" stating that I needed to call back and speak to someone or my order would be cancelled in 24 hours?! I've called back, left messages, and spent over an hour doing the online chat with customer service. CUSTOMER SERVICE said they could not access the information to find out why a hold was put on my package, that they could not help me or let me speak to anyone that could help me--but that they would reach out to the "loss prevention department" who would then get back to me between 24-48 hours--which is the opposite of helpful when I was told 4 hours prior that my order would be cancelled in 24 hours. They placed me in an impossible position and literally no one helped me. What a terrible way of doing business! With this kind of failure to complete orders and communicate or help customers, Ideeli is not going to be in business much longer. Management and structuring of the departments is sloppy at best. Pathetic CEO and COO... If anyone from this elusive "loss prevention department" sees this, it would be great of you to actually do your job and call me back! THANKS!

I purchased to products 3 days apart. Same exact product, same exact merchant. It has been over 3 weeks since the products have been purchased. One of the products just arrived last night at the FedEx location for shipping. And that was the one i ordered 3 days later. I have contacted Customer Support 3 separate times. All three times i get an apology but no help with making things right. All i ask is that they ship the product to me. They wont contact the Merchant to have them send it. They wont give me the contact information to the Merchant in order to contact them myself. When i ask for someone who can actually do something about it, i am told that there is no one there who can. Groupon is a load of $#*! when it comes to actual product. If you aren't purchasing something that gives you an immediate code to redeem, don't use Groupon! There are other avenues of getting deals. Groupon does not care about their customer's satisfaction. Thank you, Groupon for being the zit on the $#*! of life.

A purchase I that I made came back and said "Failed transaction", I thought that that was the end of it. I didn't want the product and bought a different one. I even called my bank and made sure that the transaction was cancelled. What I did not realize or "read" according to groupon was that they will continue to try and charge my card for the next 24hrs! So they charged me 18 hrs later when they figured that my bank would accept the charge. However, I was never notified. Well, actually I was. An email was sent 18hrs later... At the very bottom in small print of the email that stated "Failed transaction" it also read "we will keep trying to charge you for 24hrs." I called twice and both times got two completely different reasons for why they did it and why they couldn't cancel the charge. Both from supervisors. One supervisor was even yelling at me basically telling me how stupid I was for not "completely reading a personal email"! I don't consider groupon emails personal. Again, the supervisor told me I was stupid. Long story short, didn't refund my "failed transition" Sneaky and fraudulent. I am done with groupon, they don't really even have the best deals. I was surprised that amazon had the same deals or even better ones! So many other sights also for "goods" Groupon is horrible and pretty ridiculous supervisors.

Purchased a Wisteria plant that bore no resemblance to the one pictured in their advert. Just look at the pictures and judge for yourself!

I was on the internet looking to do a review on groupon and dealfind from a buisness aspect. The economy has effect our buiness this winter. Things have been slow so I found myself turning to dealfind hoping this would help. It started with a contract with dealfind.com where we would offer 6 laser hair removal treatments for $99.00. Two weeks later they contacted me again and said if I dropped down to $89.00 they would put my ad in sooner and promised me the dates. Desperate to see some cash flow I agreed. Two days before the ad was going to be posted on there website I recieved another phone call from dealfind asking me to drop down to $79.00 dollars or they would put another laser company on instead of us. Well needless to say I cancelled my contract with them. Please beware of dealfinds unprofessional sales staff that promise things they do not keep. I should of went with my original instincts and stayed away. They are not looking out for small buisness and making it really tough on us to make any profit. Considering they take 50% plus 2.5% merchant charges and we would do all the work. I wanted to make sure that companies know what they are getting into.

Beware of deals that seem to good to be true. Remember you get what you pay for. If companys are giving there service away, you will not get quality service with these coupons. Merchants and consumers need to be aware.

I placed an order for a michael kors watch it said would ship in two days. 3 weeks later shipping was pending. They told me the manufactoring company is sending the watch it will be 1 or 2 more days. 2 days go buy nothing. I check online if the watch is still available to be purchased again and the answer was YES. So they did have it in stock. So i emailed them they told me the manufactorer couldnt fullfill my order? How is that possible when your selling the same watch i bought again? I WILL NEVER BUY ANYTHING IN THIS SITE AGAIN. EVERYTHING WAS A LIE LIE LIE. GOING TO EMAIL THEM TO DELETE MY ACCOUNT. STOP SELLING THINGS IF YOUR NOT GOING TO SHIP THEM OUT! HORRIBLE!

I purchased an Oil Change voucher for the Elite Certified Auto Services Goodyear in La Habra, CA. When I tried to make an appointment with the service center, they said I had to come in at 7am to use my Groupon voucher, and that they stop taking walk ins at 10am. I said I work in the mornings and can't make it at their requested times. So I contacted Groupon to explain the ridiculously short window of service provided by Elite Goodyear La Habra, and requested a refund. They would not provide a refund even though I was unable to use the voucher. When I contacted PayPal to file a dispute, they provide an 800 that was supposedly for contacting Groupon. But when you try to call, it's actually the phone number for Medical Alert Bracelet. So Groupon provides PayPal and Capital One and various other outlets with false information, leading frustrated customers on a wild goose chase. I would rather pay full price anywhere, than have to deal with Groupon and it's lazy vendors! Will not ever use Groupon again. I suggest you all do the same, unless you like getting your money stolen by them.

When I signed up as a Groupon Merchant to offer groupon deals, I did it as a way to give my business a jump start. I started a campaign, and was advised to offer 70% off of my services. Now, I am further along in my business, do not need Groupon anymore, and have paused the campaign (didn't see any way to take the campaign down). When I called Groupon over a year later to see if they could help me take the campaign down, I was told that they will not remove a campaign, nor will they remove my account. This is BAD for business, as it now looks like I continue to offer massive discounts to my clients and makes me look desperate for business. The reason it's so bad is that it STILL shows up in internet search engines when someone searches for my business... EVEN THOUGH IT IS "PAUSED". Groupon, please fix this. There should absolutely be a way to take down a campaign once you've decided you no longer want to offer it (say, a YEAR later). Or to remove your account from Groupon Merchant. I'm really disappointed. I don't know how this helps you all at all, but it's very discouraging on a business's end.

The same has happened to me. NEVER WILL I EVER BE PURCHASING FROM THIS SHAM OF A SITE AGAIN. THEY CHARGED MY ACCOUNT TWICE, THREE DAYS APART FOR THE SAME ORDER SO THEY CAN'T EVEN SAY THAT IT WAS AN ERROR. CUSTOMER SERVICE, WHAT IS THAT? THEY NEVER ANSWER THE PHONES OR RETURN PHONE CALLS EVEN THE BANK FINDS IT ODD AND CHALLENGES THE LEGITIMACY OF THIS SHELL OF A COMPANY. THEY AREN'T GOING TO CREDIT THE BARAGE OF OVERDRAFTS IN MY ACCOUNT... SHAME ON YOU. STICK TO RUE LA LA, GILT, HAUTE LOOK, JOSS AND MAIN, MYHABIT, ZULLILY. SERVICE FROM THEM IS IMPECABLE TO SAY THE LEAST AND IDEELI COULD STAND LEARN QUITE A FEW. I'M HEADED TO TWITTER, FACEBOOK AND ALL ON MY CONTACT LIST.

Don't ever trust Groupon.com

My 1st voucher was for a restaurant valid every day of the week during 3 months. When the voucher was sent it said suddenly that the voucher can't be used on weekends. ( that was a problem)... anyway... I called a week after and the restaurant told me they are fully booked due to xmas... I should call back in January. I did that and was told that they are fully booked with Groupon users til the end of the voucher. So the restaurant manager recommended me to call my bank and ask them to do a chargeback. He also told me he had lots of groupon customers complaining and ending up calling their banks.

2nd trial was for teeth bleaching... 80 GBP. The booking number on the voucher was wrong so there was no way of getting hold of the dental company. They send a revision of the number 1 week later. I called the dentist and was told I could get an appointment within 6 months. I tried to cancel the voucher... no reply for 1 weeks. After 1 months I was told I won't get my money back but I can have groupon credits ( who would want that after 2 failures out of 2?).

I canceled my account...

Groupon has some good deals, but watch out there are some incredible ripoffs.
I just recently used one for Boulevard 18 in New Canaan, CT and paid $157 for "3 course dinner for 4 WITH A BOTTLE OF WINE", but it only included 2 appetizers, and 2 desserts, HOWEVER THE BIG RIPOFF IS THAT IT STATES THAT YOU CAN HAVE ANY BOTTLE OF WINE UP TO $36, BUT THE FACT IS PRETTY MUCH ALL THE WINES ON THE MENU ARE ALL PRICED BETWEEN $50 AND $100 PER BOTTLE AND THEY HAVE ONLY FRENCH WINES. I WAS TOLD I COULD ORDER WINES BY THE GLASS, BUT AT THE END OF THE MEAL IT TURNS OUT THAT WINES BY THE GLASS DO NOT APPLY THE $36 DEAL.

Groupon. Groupon. Groupon. Where do I start? If the thousands of terrible customer reviews all over the internet aren't enough to get the attention of the idiotic CEO to make proper changes to this fraud of a company, what will? How does a company like this continue on? It's the same story that you and I have gone through time and time again. Plain and simple Groupon possesses the most awful, unprofessional, unwelcomed, unbelievably lousy customer service in man kind ever encountered. The employees act as if you are bothering them by simply acquiring as to know information pertaining to any purchase you the customer has made; they will have attitude and sigh when they have to lift one finger to do anything. Most of the time the 'customer service representive' will reply to almost any question you may have with "I don't know", they won't even try. The wait time to recieve your package could be an upwards of 2+ months! Not to mention the ridiculous wait times to even come in verbal contact with a representative, 30-40 minutes. Let's see how long a company of such low quality will last, shall we?

I am writing this review as I am very dissatisfied with my recent experience with Groupon's costumer support. Due to COVID-19, an event which I purchased 4 tickets for was cancelled. I bought these tickets for my supposed to be out of town guests. As the event was cancelled and travel restrictions were placed, we were clearly no longer going to attend this event. The event has not been postponed, and even if it does get postponed, we will not be attending it due to the circumstances. Not only do we no longer want to attend the event IF it is postponed, we need to support our families as best we can which includes financial matters. Groupon refused to issue the refund. Groupon explicitly stated that they put their merchant connections first. While I am sympathetic toward all that are negatively impacted at this time, it is unfortunate that Groupon is not to their costumers. This negative and selfish experience (on Groupon's end) has completely changed my outlook of this business. It speaks volumes when the costumer is not put first, especially during a time like this. I used to think Groupon was a business which valued giving their costumers good experiences at a discounted rate. At least, that's not how they've been taught to sell it. From this experience, I learned that Groupon values revenue over costumer satisfaction. By knowing this, I will no longer support this business.

I purchased two coloring kits through Groupon from Qualtry. The vendor informed me after six weeks of my order placement that they cannot fulfill the order because they are out of stock. The vendor graciously refunded the shipping fees and canceled my order promptly without any problem. However, Groupon will not refund my $48.95 by crediting to my visa. Instead Groupon refunded me in Groupon Bucks. I paid in real money ($) and am entitle to get my money refunded in real money. Can I take Groupon Bucks to Walmart or any other toy store to buy stuff for my kids. Groupon always gives you hard time in refunding money because they keep hold on buyers' money so that buyer will end up buying another crap from Groupon.
I have given 1 star rating because there is no lower than 1 star. In fact, my actual rating for Groupon's Cusoter Care model is negative 10 (-10 star).
This is a lesson learned for me dealing with Groupon in these days of Financial hardship due to Covid 19. While other businesses are sympathetic and understand their customer's problem, Groupon company is looking for itself by making profit while dealing with unscrupulous sellers. I will not buy again from Groupon.

Groupon rocks! I've been purchasing for over a year. I tried restaurants that normally I wouldn't, and have enjoyed some new venues. I've enjoyed various sport activities like car racing and golf. I've enjoyed Las Vegas rooms and shows. I've had great fun sending loved ones gifts that have arrived to my inbox every morning. I have family across the country and have the Groupons from their area emailed to my inbox, so then I can send them fun, or order it for myself so that when I get there, we can have some fun together. In all my Groupons, I have had one bad experience, and it happened whiel I was on vacation. As soon as I got home, I contacted Groupon. They refunded my cost with Groupon case, which is no problem, because then I used it that same day on a deal for "It's A Grind" coffee shops in my area. And the customer service rep at Groupon was excellent in handling the refund. She listened, apologized, fixed it and followed up with an email. Great, effecient service! I honestly recommend Groupon.com... live, love and laugh often when you get their deals!