sushma s.

Worst Online Store with deceptive products description
Wayfair is the worst online company I have ever dealt with. As a first time customer, I purchased some bedding including quilts from Wayfair. The product description and specification did not match the merchandise I received. The customer help desk person was extremely rude and arrogant. She told me that you should read the description and product shipped was correct to the description. Wayfair does not pay shipping for the returned goods because they know that customer will have to think twice before returning the goods. Customer will be out of pocket for shipping charges for returning the goods and end up with complete loss. A double whammy! I will never again purchase from Wayfair. Amazon, Walmart, and other businesses provide such a better customer service. Not sure how Wayfair can stay in business with such a bad policy and customer service, and selling extremely bad merchandise which does not even meet the description and specification provided on their website.

I purchased two coloring kits through Groupon from Qualtry. The vendor informed me after six weeks of my order placement that they cannot fulfill the order because they are out of stock. The vendor graciously refunded the shipping fees and canceled my order promptly without any problem. However, Groupon will not refund my $48.95 by crediting to my visa. Instead Groupon refunded me in Groupon Bucks. I paid in real money ($) and am entitle to get my money refunded in real money. Can I take Groupon Bucks to Walmart or any other toy store to buy stuff for my kids. Groupon always gives you hard time in refunding money because they keep hold on buyers' money so that buyer will end up buying another crap from Groupon.
I have given 1 star rating because there is no lower than 1 star. In fact, my actual rating for Groupon's Cusoter Care model is negative 10 (-10 star).
This is a lesson learned for me dealing with Groupon in these days of Financial hardship due to Covid 19. While other businesses are sympathetic and understand their customer's problem, Groupon company is looking for itself by making profit while dealing with unscrupulous sellers. I will not buy again from Groupon.