Groupon

Only four stars for me.

I LOVE THE IDEA OF GROUPON! I think it's awesome!

I've purchased 4 groupons in total - two turned out to be AWESOME! And 2 not so much, the two that were not so much were with beauty salons!

I got one for 50$ I get highlights cut and moisturizing treatment - savings of 80%... I called the next day to book an appointment, and they said they could only fit me in for an appointment in 4 months on some random tuesday morning! I called as soon as you were allowed to, they sold over 500 groupons granted, but I"m sure that I was one of the first 30 callers!

Can you sell groupons? I don't even want to use this one!

But the two I did get that were awesome (20$ for 50$ worth of Merch@ THE BODY SHOP & 199$ for 12 of us to go Go Karting for 30 minutes) Were second to none deals!

For the SECOND time I bought a Groupon but was refused rudely by the merchant when I tried to use it. When I contacted Groupon customer service, it took a long time to finally get someone on the phone and then I was told to allow them several days to confirm with the merchant that they are not honoring their Groupons. My complaint is tri- fold: #1 a growing number of merchants are not honoring groupons that are already purchased #2 Groupon is hard to get in contact with. They encourage e-mails to which they take their time responding and there is a very long wait on their customer service number and #3 it takes WAY TOO LONG for Groupon to process refunds. Why does it take Groupon days to confirm with the merchant rudely told me in 10 seconds? I'll never buy a Groupon again.

I have used Groupon successfully many times however the last two occasions have been a disaster and I won't be shopping with them again. The first disaster was purchasing 4 rugby tickets a year before the game. The tickets never arrived and it was down to me to chase Groupon to find out what was going on. In the end we had to get to the Twickenham stadium early in order to pick up the tickets and instead of the promised ' good ' seats we were given seats tucked in a corner and very disappointing. The second disaster was when I received a wicker picnic basket instead of a steam generated iron and had to wait two weeks for this! When I actually got through to a real person instead of a useless automated response I was told that due to limited stock they could not send me my iron. They then told me they could see a similar one on the Internet and I should buy that and send back their picnic basket. I told them what I thought of that idea and they promised me a £ 10 voucher. The iron on the Internet wasn't the same and as I m not going to use Groupon again the £10 voucher wasn't much use either! I eventually found a replacement iron on Amazon who will deliver it tomorrow for about the same price as Groupon... oh and one more thing! Groupon won't refund my money until they get the picnic basket back. They eventually agreed to send a courier to pick it up and I m just waiting to be charged for that as well!

So I ordered a tablet from GROUPON and they gave me a fake tracking number, said they shipped it via DHL, I checked the tracking number and it was fake! DHL said they never received the package, so I call GROUPON back and they said no we have not shipped it, yes the number we gave you is not valid!
But we are very sorry, your purchase is in our system and we have no idea when we will ship... but we are so sorry.
DON'T BUY GROUPON!

The products are ok, once you finally get them. However, they do a weird thing with their shipping in that it starts with UPS, but instead of UPS just delivering it to you, UPS delivers it to your local US Post Office, who then will deliver it (if you're lucky, unlike me this time) the next day. I'm not sure why they need that extra step in there or why they can't allow us to choose the delivery, but it is annoying when it breaks down. I am currently waiting for a delivery that was supposed to be delivered by USPS on Saturday. I waited ALL day for the delivery and it never came. I looked at the USPS track and confirm site later that night and it said that they made a delivery attempt AND left a notice! WHAT!?!?!?! I was at home then and they didn't come! They didn't leave any delivery notice either. So I then tried to find where the package is today and was told it was at a local office waiting for me to pick up. I go there and they said they don't have it and it was "still on the truck", but they couldn't say whether that meant they would try to deliver it again today. So I contact Ideeli to complain and the CS person acted like it didn't really matter that I'd wasted my entire day Saturday and all morning today dealing with this!

Ideeli, you need better customer service who at least act like they care when you've wasted so much time dealing with these problems. I will likely never buy from there again now.

I bought a voucher that I thought was absolutely amazing. Normally I would really question something like that which seemed way to good to be true but I thought - it's Groupon they're a huge international company they're not going to rip me off, right? Wrong!

The voucher was for a series of treatments at a salon who I have failed to reach for seven days now. I even made the journey over there and they were closed with a note on the door saying they would open again on Saturday the 11th December but that was the day I was there in the middle of the afternoon.

As disappointing as this was, I thought well at least I can get my money back. I have been trying to get in contact with Groupon for six days and they have not responded to any of my emails.

It feels like I've just transferred a whole load of money to some random bank account for a whole load of grief in return. I have now contacted Paypal to try to get my money back through them.

Overall, a really horrible, disappointing and stressful experience. Not a happy customer!

I purchased three tickets for the Hornblower City Cruise in San Diego while on vacation in July. Just as I was about to board, I saw an email from Groupon the day of the cruise stating my Paypal transaction failed and did not go through. So I checked my bank account and the payment had not been processed so I purchased an additional three tickets. When I got to the booth a City Cruise staff member told me the original ticket purchase went through and she could see where I purchased three additional tickets. I asked if she could cancel the additional ticket purchase from her end but she said I would have to cancel through Groupon but she would show in the system that the additional tickets were not used. I reached out to Groupon customer service on several occasions to have my monies refunded for the additional tickets with no success. The live chat said I can't get a refund and the email won't submit to allow me to show proof of documentation. I would not have purchased the additional tickets if it had not been for the boagus email I received and all I wanted is a refund for the additional tickets I purchased. I tried to block the payment through PayPal with not luck, the funds had been withdrawn. So I reported them to the Better Business Bureau. They want to provide Groupon bucks but I don't plan on using the app again. So buy with caution!

I am beyond disappointed in the products I have received from this website. About a year ago I purchased a pair of boots from ideeli. About 4 or 5 months into owning these shoes I began to notice severe deterioration on the soles. The sole began to become completely detached from the boot and holes began to develop. I equated this to perhaps just getting a faulty product so I decided to just call it a loss. Recently I purchased another pair of boots from the website. I couldn't imagine having the same bad luck! Boy was I wrong. Within five months of owning these new boots I started experiencing the same exact problem! The sole is completely detaching from the show. I wear these shoes about once every two weeks so this isn't normal wear and tear. These shoes are practically new and they are already falling apart. I wrote to customer service to express how disappointed I was that two pairs of shoes purchased from their website are doing the same exact thing and I was basically given the brush off. Long story short, I wouldn't purchase anything from this website again. Their products are poorly quality and customer service will do nothing to help you. I also have several friends that have experienced problems before as well.

Groupon has some great deals.
Although generally you can get similar deals from Wowcher and other coupon providers.
Of course you buy a voucher and so if you have problem with the service or product, that's really between you and the provider as I have found out on a couple of occasions.

The biggest problem is their lack of acknowledgement when something goes wrong.
Last week someone was able to use my Groupon account to gift 11 coupons worth almost £600 from my account and the thief was able to redeem one of the vouchers the same day. These were charged immediately to my credit card.

Now although during a 2 hour chat, their representative Weronika, was able to cancel the vouchers which hadn't been redeemed, it was still hours of my working day and I wonder what would have happened had I been on holiday?

I would advise that anyone that uses Groupon do not link a credit card to your account as it was charged straight to my credit card and took a fair while to refund, during which my credit card could have been settled and I could have been made overdrawn at my bank.

My biggest concern is that Groupon haven't kept any of their promises to get back to me to a: re-assure me it won't happen again and b: Explain to me why their security was so lax in the first place.
I have now been locked out of my account and I can't reset the password.

Hence my biggest concern is that this was an internal mis-use, they don't want to share the information about what happened and they are covering up for someone. In short the company has poor security and processes that could cost their users dearly.

Groupon is best and has excellent service. Staff is helpful and nice. Quality of all products is great. Collection is nice. Once ordered, delivery is fast. Recommended to friends.