Groupon

I purchased cosmetic service in January for $349 and after reading all the bad reviews about the company provided this service, just cancelled this order and got refunded.
A few months later I noticed, that I have never received my refund on my credit card back. I called to customer service and asked them, what is going on?
They said, that I have all my money on my GROUPON ACCOUNT! I told them, that I will let them to keep my money on Groupon account only if they will pay me 25% interest I am paying to my credit card, they refused, but said, that I should not worry and I can use my Groupons money at any time even if I don't want to, they don't care.

I ORDERED 4 FAMILY PACK TICKETS TO ALLENTOWN FAIRGROUNDS JULY 1 AND RECEIVED 4 FAMILY PACK TICKETS TO NEW EGYPT SPEEDWAY SEPT 9. NO PHONE NUMBER TO CALL JUST AN EMAIL. THEY SENT ME AN EMAIL ASKING FOR SPECIFICS SO I TOLD THEM AND NO RESPONSE. I AM OUT $128 AND NO TICKETS AND NO ONE SEEMS TO CARE. I WILL NEVER USE THIS AGAIN. THOUGHT I WAS GETTING A DEAL. I NEW IT WAS TOO GOOD TO BE TRUE.

Careful purchasing from Groupon. Groupon does NOT verify whether a business is legitimate before advertising and marketing the business. I purchased a Groupon for a massage, went to the stated location, and learned that there was no such Massage business there. The address was owned by a Democratic Political party. I informed Groupon of this and also said the business had 3 other people come the week before on a Saturday looking for the same massage business. Groupon knew the business was possibly non-existent and complaints were coming in yet Groupon continued to advertise for them for a whole week at the very least (maybe more). When I told Groupon the address belonged to a Democratic Political office they asked if I wanted to still use my voucher. They said the merchant had confirmed 6 days earlier that they were in business. Groupon also gave me the same address that I went to and was fraudulent. I'm so disappointed in Groupon and the lack of customer service. I Asked to speak to a supervisor who said the same thing that the first rep said. The surpervisor tried to assure me the business had verified they are accepting the Groupon and then gave me the same fraudulent address. I asked are you not listening to me? I'm here for my appointment and I'm telling you this is not an address belonging to Green Land Spa (massage place). Worse customer service ever! Groupon doesn't care.

I bought a cleaning service. They didn't have availability for over a MONTH! DAMN RIPPOFF! Then when I immediately tried to get a refund on the same day I purchased the service, I was given "Groupon Bucks". They wouldn't refund my card!

I tried to contact them and they referred me to a refund service THAT CHARGES A FEE! How does anyone with a conscience or a iota of decency work for this scam outfit?

Do not fall for the statement Groupon makes saying you can buy now but get a refund within 3 days of purchase. This is a lie! I tried to get a refund within 2 days, I was asked a barrage of questions why I wanted it and then told they won't refund it but would turn it into a credit for another groupon or give the current one as a gift. I don't respect anyone that doesn't honor written policy and they want your reason for cancel so that THEY decide if it qualifies as a good reason. I purchased it for a special occasion only to find it wouldn't work for other parties involved, NOT A GOOD REASON? HOW RUDE AND DISHONEST!

I placed an order with Groupon... not my first. An hour later, I found the same item for much cheaper elsewhere. Went to the Groupon website to cancel my order. I received an Order Confirmation with Order Number from Groupon by email. Clicked on the link they provided to "Cancel My Order". When I got to the website - my order was not listed. I tried to call - but the recording said basically "they are too busy to answer the phone". So, I used the Chat feature. After 45 minutes of "chatting" where I provided EVERYTHING - my order number, the credit card I used - I even scanned and emailed a copy of my Credit Card statement showing the Pending Charges from Groupon. They just could not find my order and told me they would contact me if they found it. This morning, I get an email saying they found and it "thank you for your order". They did not even cancel it! Now, I have to spend another hour trying to get in touch with them to actually cancel the order! So amateur I couldn't imagine ever shopping with them again! Poor, poor service.

I had a really bad experience with Groupon in my business. Having worked with many advertisers I am familiar with the mistakes they can make in preparing advertising text and graphics. When I signed up for Groupon, I specifically confirmed that I would be able to work with the copywriters on what we do best to portray our business positively and accurately. Groupon called me two days before they set the date for our ad to run, and running a restaurant, there is not much time for desk work in two days. I told them I had never even seen the copy. Once they finally got it to me I found many errors. They even tried to write about things we didn't have! They refused to change anything in the two day time period. I told them I needed to approve what they wrote about us in order to run the deal. They said if I didn't agree to run the deal as is and on the day they picked, they would never run it. So be it. I don't respond well to threats. They were pushy, pompous and could care less about the businesses they are advertising. All they want is their cut.