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Groupon

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GB
4 reviews
3 helpful votes
Follow Jacob E.
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Good source for deals
March 11, 2015

I use groupon quite regularly and they offer a good source of information on deals and sometimes, you find a gold nugget where there is 90% off something that you can buy then sell on ebay for 100% or more profit!

Date of experience: March 11, 2015
Alabama
1 review
1 helpful vote
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No complaints
August 31, 2015

I use Groupon very often and have for several years now. I enjoy the great deals they offer. Their customer service also takes care of me when I have a problem.

Make sure that you read the fine print before purchasing.

Date of experience: August 31, 2015
Arizona
1 review
0 helpful votes
Follow MARY M.
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I priced a shop vac. GO =$214.51 Amazon = $69.99
Butterfly Wonderland GO $2.00 per ticket more than at the door.
Seriously, what a scam.
I tried to upload the photos but could not. Shop-Vac *******. Check out their price and amazon for same exact item.

Date of experience: September 5, 2019
District of Columbia
1 review
1 helpful vote
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Tried for an hour to place an order, can't find phone number to talk to live person, can only live chat or email. They (2 different reps) could not figure out why their site would not process my order. After reading all the comments here & Consumer Affairs glad the order didn't go through. Would NOT recommend, use Jet.com have had great experience with them

Date of experience: December 6, 2017
GB
10 reviews
13 helpful votes
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Happy
March 4, 2017

Lots of great deals. Been using it for ages. Available in most cities that I travel to.

The only thing that should be more clear is with restaurants: dates (and times) when deal doesn't apply is not stated visibly enough. I was "caught" booking a dinner this way few times. Had to get a refund. This can be easily avoided.

Either way, a good company.

Date of experience: March 4, 2017
Kansas
1 review
0 helpful votes
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Didn't save anything
December 18, 2023

This was a scam. I didn't save anything at all. Paid full price just gave 1/2 to Groupon for no reason and 1/2 to the merchant who actually did the work. Would not recommend and tried getting some type of refund from Groupon and of course not. What a joke!

Date of experience: December 18, 2023
Wisconsin
2 reviews
5 helpful votes
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Groupon customer service is horrible. You can't actually call them, you have to request a call or chat with someone. It is extremely easy to accidentally buy something but very difficult to exchange or refund things. They don't offer that many good deals anyways and I personally will not be using their service again.

Date of experience: July 24, 2017
New York
80 reviews
360 helpful votes
Follow Todd L.
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Anyone considering groupon should read these two articles that were written up by sitejabber

http://www.sitejabber.com/blog/2010/10/03/the-pros-and-cons-of-daily-deals/
And
http://www.sitejabber.com/blog/2010/10/06/the-pros-and-cons-of-daily-deals-further-explained/

Then make the decision for yourself being fully informed of what you are getting. I got a decent deal for myself, but I have a friend who just got screwed over by groupon.

Date of experience: October 12, 2010
Pennsylvania
1 review
0 helpful votes
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For the most part, Groupon is good at providing a variety of deals, and keeping them valid.

However, I have encountered several times where they mark my deal as redeemed when I haven't redeemed or gone to the business yet. Groupon has a problem of issuing duplicate numbers, so 2 or more people may have the same voucher number.

So when 1 person goes to redeem their, everyone else's voucher that has the same number is marked as "redeemed". And when you try to fight with Groupon about it, they just say it's marked as redeemed.

My credit card company refunds me about 90% of the time when this happens. Lesson: Groupon needs better record keeping.

Date of experience: April 17, 2012
Georgia
1 review
3 helpful votes
Follow P K.
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Don't use them, they take forever to ship, even miss their own "estimated ship time", they send the wrong items, make mistakes in billing, and have bad customer service. Do not use them because you will spend countless hours trying to resolve your problems with idiots who just don't care!

Date of experience: December 31, 2010
DeeDee L. Groupon Rep
over a year old

Hi PK,

We're sorry to hear you feel this way, and apologize for any negative experience you've had. Rest assured that we ship as fast as we're able to given that we get our merchandise directly from our manufacturers. While shipping and availability of orders are subject to change, we aim to update our customers with the most recent statuses of their shipments. Can you please contact support@ideeli.com directly, at your earliest convenience, if your issue has not been resolved, and we will be happy to work through this with you. Thank you for your feedback, it is sincerely appreciated.

Jason Faria
Customer Service Manager

Washington
1 review
2 helpful votes
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My first time using Groupon there was an amazing deal on teeth whitening. I tried to pay with my Health Savings debit card, but I guess it could not be processed. I was pretty upset about missing out on the deal a few days later, but the folks at Groupon pulled some strings and got me the coupon despite being past the deadline. They seem like the kind of company who will really work hard to make things right with the customer and I will certainly stick with them!

Date of experience: January 11, 2011
Virginia
1 review
0 helpful votes
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Purchased four items from this site. Found out that each item comes from different companies that they partnered up with. Two out of four got shipped and arrived on a timely manner. The other two have horrible tracking information and both items look like they have not even been processed since Dec. 2 when I did purchase the items. When I called to talk to somebody from Groupon.com I was on hold for 11 minutes and was disconnected. I tried recalling again and est. Time was 27 min. No Thank You! Never buying from this company again! Feel like this site can scam anyone and after reading the reviews. A lot of them are negative! Beware!

Date of experience: December 12, 2013
Georgia
2 reviews
2 helpful votes
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Customer NOservice
June 17, 2019

Bought a deal Friday for Ian's Oven, a restaurant we've been to many times(food is good). Owner of restaurant, John, refuses to honor the coupon saying it's the wrong one. Wants us to buy other exact same deal from other site. We say no way. Husband contacts Groupon today for a refund or a credit since owner of restaurant refused to honor their coupon. Groupon says tough luck, all sales final. So we are stuck with a worthless deal that we paid $15 for and we had to pay our meal bill to boot.
Not at all happy and don't care to ever use groupon again or go to Ian's Oven(unless they get a new owner).

Date of experience: June 17, 2019
California
1 review
0 helpful votes
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I was a Groupon merchant years ago and everything was great. I just went back to a salon after the pandemic wanting to rebuild my clientele and Groupon has been stealing from me! They've been collecting money from my sales, taking their 50% and then helping themselves to more! 1 2 week pay period they took their 50 plus an extra $115.00. I'm a very small business and they are getting away with ripping people off! I call and email but the out of country customer support just ignores, deletes and shoes you away.
There needs to be a stop to this!

Date of experience: May 2, 2023
Massachusetts
1 review
2 helpful votes
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Groupon is a horrible company. The customer support services are dismissive and rude. They are not willing to help at all and don't care about people circumstances. I will no longer be using there services.

Date of experience: October 3, 2014
California
1 review
2 helpful votes
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I have ordered 4 items (as of today) and have loved everything... when you purchase an item, they show on the side of the order when it will be shipped (usually in a month or so) so it's not a quick turnaround but that's totally fine by me... I think the quality is definitely there and the prices are great... i have nothing bad to say and i actually really appreciate that they check this site and care about negative comments.

Date of experience: September 18, 2010
DeeDee L. Groupon Rep
over a year old

Hi Marine: Thanks so much for the kind words, we're so happy to hear you enjoy shopping with us. We are always looking for ways to improve the shopping experience, and that starts with the customer. We appreciate all feedback, and thank you again for reaching out to us. Happy shopping!

New York
121 reviews
357 helpful votes
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I dislike this site
January 7, 2012

I dislike this site. Deals look good from afar, but really read the fine print. You can negotiate a deal your self, and often there is nothing but now they have your email address so they can send you thirty crappy deals a day. I find my box full of their worthless emails. They do not seem to understand opt out! Good luck with the messy groupon.

Date of experience: January 7, 2012
Massachusetts
1 review
0 helpful votes
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I have ordered a couple of times from ideel. While I've been satisfied with the quality of products sold, their delivery estimates are way off. I've been waiting for a package that I ordered 3 weeks ago. Contacted customer service and they were nice to send me an updated tracking number according to which the package left their company 2 weeks later than the shipping confirmation email was sent. In all honesty, I didn't expect a quick delivery, but 3+ weeks to receive an order is ridiculous, considering they ship from the US.

Date of experience: May 25, 2015
DeeDee L. Groupon Rep
over a year old

Hi, there!

Thank you for being in touch with us via Site Jabber. I am sorry to hear your frustrations with our shipping time frame.

We are a flash sale site. This means, we keep very little inventory on hand - it's part of the way we can offer those great prices. Often times, our sales will have shipping dates in the future and it's entirely possible if your'e shopping across sales to have multiple expected shipping dates. We will send your items from your order out as they are available.

If you'd like to send me a private message with your order number, I can have my team look in to the exact details of your expected shipping date vs. actual shipping date and find out why you received a shipment confirmation email prior to the package leaving our warehouse - those emails are sent out when a tracking number is generated so they should not arrive to you prior to the package shipping.

I hope to hear from you so I can resolve this issue.

Best,
Jason Faria
Director, Customer Service

Canada
1 review
2 helpful votes
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Nightmare company
May 24, 2018

I have purchased from here a few times and that last 2 times have been horrible. First of all CHECK THE PRICE AT CHECK OUT. I went to but something for $14.99 and when I got to checkout it was $54.99. Its a joke. Also check its in Canadian or American dollars.
Next, 2 things I purchased I never received. Trying to contact this company is a nightmare. No phone number so you have to send an email and hope they get back to you.It might be easier to give up and save the stress.
If you need to return something then don't. Again another nightmare.
I will never buy from this company again.

Date of experience: May 24, 2018
Washington
1 review
0 helpful votes
Follow Kaily R.
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Honestly I am impressed at how bad of an experience I've had with my very first time using Groupon. The item I've purchased still isn't here, and was ordered mid-February. The carrier has moved the item to every city but mine. They tried to double charge me for another item, by removing a 10$ coupon that was sent to me from Groupon! My initial reaction is what a poorly managed site by a greedy crooked company.

Date of experience: March 7, 2019

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281