Groupon

This website is a complete joke. I cannot tell you how hard it is to work with customer service. First off, they're based in the Philippines and hardly speak English. Not to mention, they have no intention of helping you even if they are the ones who messed up. I've wasted over $100 that I can't get back and over 3 hours of my time trying to contact them. I should've just paid the regular price for the service I wanted to buy than waste my time and my money on this site.

I don't know what has happened to Groupon but I am done. Like a lot of other people getting ripped off by this site, let's just say that unless you want to loose money, stay away.

Bought a deal for a massage and gave it as a gift Only problem is that due to owner of said business, phone messages are not returned and no one ever answers the phone. You are not able to make an appointment to book the massage and then when you finally get one, the owner doesn't show up at all! No refund according to Groupon.

They make the return and refund policy so incredibly tedious that no one can find out how to do it. This is not only my difficulty. I am a young adult that has been raised in technology. I am not a older person that doesn't know how to navigate the internet. But even for an experienced user, this was overly complicated process to go through and, in my humble opinion, very ridiculous. It is obvious by the blatant disregard of not putting the steps clear, that Groupon doesn't care about customer relationships, and because of this, I will never be using Groupon again.

Do not purchase undergarments from Groupon. First off, it took exactly 11 days to receive my delivery from the state that's right next door to my home state. Then, after receiving the package I noticed all of the garments were different sizes. I called to exchanged and was told no. Therefore I'm stuck with six undergarments all different sizes. Just remember when you order from Groupon at their cheap low prices. You are getting what you pay for. Please go to Amazong. Better quality and better customer service.

Groupon is okay for the occasional bargain goods. Shipping takes forever and some of the items are of questionable quality, but I've a had a few great deals that have made up for some of the more regrettable purchases. However, after using Groupon to book a hotel stay, I think I may be finished with this company. The customer service was terrible! After checking, I realized I could've gotten the same rate directly through the hotel's website. Never again. The people I talked to from groupon on the phone were so rude!

I never received my shipment from ideeli, even though it was 'delivered' according to UPS tracking. The customer service gave me generic responses for nine days and in the end, all I receive after a "technical team investigation" is that the order was delivered - "Please let us know if you want us to contact the shipping company". Seems like they did not see my complaint at all - the shipping company should've been contacted a week ago!
I have bought from ideeli before and have received shipments on time and the products were satisfactory too. This is the first time I had to contact their customer service and they were very slow and unsatisfactory.

I have been a long term customer of ideeli but recently they have changed their policy in regards to purchasing. I purchased an order for $106 but my card was charged an additional $167. Customer services informed me that it was their policy to do "test holds" to make sure customers are using current credit cards. And by the way it's up to the customer's bank to determine when these holds would credited back to your account but it may take days to come off.

I suggest a new solution.

Bunk beds late delivery one man box so heavy I could 't even hold it up, delivery man not allowed beyond front door did in end or would have had to take it back. I had already taken 4 packages into house with some difficulty.

I contacted Royal Agape Day Spa on 4 separate occasions over 1 weeks time to schedule an appointment for a Lymphatic massage after purchasing from Groupon. No return calls. This is the second time this has happened to me but with a different business. I contacted Groupon and have about 8 emails back and forth with them which has still not resulted in my money back. I provided proof of all my outreaches and no return calls. They continue to encourage me to reach out to the vendor, or they share they are escalating the matter but it seems like they are trying to avoid giving me my money back. I am highly upset and the level of avoidance from Groupon regarding this matter is outrageous. They have now minimized their credibility and will never receive any of my business again. It's really disappointing that I was the customer and ripped off and yet I am being held responsible. There's no way this company should be able to get away with this!

Wish I could leave a negative or zero star rating. My husband ordered a cashmere sweater for me for Christmas. We received something in the mail on time, but it turned out to be men's jogging pants. We have since returned the item and they received it on 12/27/2014. Its been over 2 months and we still have not received any credit back for it. Trying to contact someone to resolve the problem has been very difficult. We will never shop there again and will tell all our friends and family not to do so either.

Went to buy a groupon and it said "how many" - liked the deal, so put down 2. Merchant said the fine print says only one per customer. Why does groupon offer
"quantity" option if you can only use one? Their response - read the fine print. I am now out $83. New to area, so the "give it to a friend" advise from groupon doesn't quite work. Ugh! Been using them for over 10 years - the least they can do is give a credit or something.