Groupon

Ideeli has the worst customer service reps.
I wanted to return 2 boots that I bought because they were defected.
So I used the chatting service to see if I can return them and they said yes. The only thing is that, they sent me a UPS lable that said 2 lbs for 2 boots. UPS said that the box weight exceeds the amount on the return label. So I chatted with the customer service rep who was so rude. He or she was like No way our return label should work bla bla bla.
Then they said we will escalate this matter and left the chat.
I was pretty upset. I chatted with another customer rep who did the same thing. I was not getting the help I needed. Basically they didn't want to print out the correct label for me so I can return it.
Worst customer service ever compare to Haute look, gilt and Ruelala.

I orders 2 Clairsonic replacement brushes and they just arrived but they were too small to use with my Clairsonic so I went to their web site and found out that they are not returnable. Silly me, I should have read the fine print on my I Phone before I purchased them but it never crossed my mind that they would sell a product that was so clearly defective and not allow a return. The discount was clearly not worth it to buy something that I just need to throw away. Don't just walk from this website, RUN.

As a merchant, I did Groupon deals a few times. Most of the time, clients are nice. Sometimes they can be rude & vicious.

I am a Massage therapist. I opened my studio in 2014. My first deal was $29 swedish (Groupon takes your regular prices & sells it for 50% off & merchant keeps half of $29). Your first deal they collect 50%. If you sell alot, your new deals after the first deal, you can keep more. You need to negotiate with Groupon. The more services you offer, the more % u keep. It works well for service industry. Doesn't work well for products.

Groupon USA = Horrendous service. BIG PONZI SCHEME! IRS, Better business bureau why aren't you going after this company?
Customer service phone number goes straight to voicemail. They never get back to you unless they lie.
Gives confirmation to the dates and then one week later doesn't recall giving any confirmation. For all the trouble, they only offer 100% refund. What about my cancellation fees for flights Who is going to pay for that?
People and businesses. Don't even bother with this company. The CEO is also a joke. Never answers question. Leave them alone and they'll eventually self implode.

Out of five Groupons purchased, varying from beauty to sports bras I'm only satisfied with the laser hair removal at flawless advanced laser &a skin care clinic in Woodbridge, va. Wonderful technician and super nice environment. The rest were the most horrific to worthless money wasted (over $1000s)
I think Groupon should take on the businesses who do not deliver their goods and promised results for things like laser skin tightening or body contouring. Instead they say we have to fight the business, of course the business doesn't care if the customer is. It satisfied and only refunds a franction of the sum spent with them. I feel that Groupon is liable for passing on goods that are really just bogus.

STAY AWAY FROM IDEELI.COM! Ideeli is an unorganized and potentially dishonest business, stay away! Not only did it take a month for my 4 items to arrive, then they were such poor quality and not as shown on the site. I immediately returned all 4 and I've only been credited for 2 of the items! I've followed up on this issue five times over the last month and a half, and still no credit for the other 2 items! They say they are investigating the shipping, however all 4 items were shipped back to them in one package, and they clearly received the package because they have refunded me for 2 of the returned items! Ideeli is completely unorganized and slow and so poor on customer service that I will NEVER use them again and hope you don't either. The horrible customer service is enough reason not to promote such businesses, not to mention the major delay in shipping you items and poor quality of many of their clothing items.

I ordered a wedding band the second week of September. It is now October 21st. And I've made 7 calls and 2 "tickets" and still no item. My item was mailed to IL originally on sept 19th yet I live in NY. The pathetic customer service claims to have escalated my ticket 5x with the promise that someone would call back. I've been hung up on 2x today alone trying to locate my item. This is 100% a scam. Customer service actually asked if I contacted the merchant when the guidelines tell you not to exchange any personal information including email or phone numbers in the ticket. Moral of the story... I paid Groupon for an item and they can't help so now I'm calling my attorney

They sold me a Groupon for PrinterPix only after PrinterPix demanded I pay shipping a second time did I research PrinterPix and find out they have an F rating by Better Business Bureau.
So Groupon sold me a scam. All Groupon will do is refund my money. They won't make PrinterPix send me the item I paid for and spent at least an hour designing.
Groupons customer service staff keeps ignoring what I tell them and promises a supervisor but they never do. I've had over 8 people deal with this problem and not one has even tried to do anything.

Wished I would have looked at this site before I purchased from Ideeli. The worst customer service I have ever experienced... I am 60! I purchased a jacket which I had confirmation for, but then they removed me from their mailing list so I could not track the purchase. When they finally responded to my e-mail, approximately 1 week from purchase, they said that they thought it was a fraudulent order and closed my account. I think this is a way for them to save face, not that they know what that is, to not sent an item they never had in the first place. Do they outsource all their e-mails and that is why there is a delay in response? DO NOT SHOP ON THIS SITE!

I am very disappointed in the Groupon customer service. It took the Groupon team 4 days to respond to my initial inquiry. This can be looked over. However, it would have been courteous to resend the missing order (that should have arrived 2 weeks prior to my missing order inquiry) via next day or 2-day delivery - instead they sent it to arrive within 2 WEEKS. If I had known that I would be waiting another 2 weeks on top of the already 2 week late order (in total 6 week wait time), I would not have purchased from Groupon. This was the last time I ordered from Groupon.

Total Fraud! I hit the Subtotal button my iPhone on Groupon and they claimed I hit purchase. They charged me@$200 for Seattle hotel that I never used, I called hotel and they couldn't help me, said call Groupon but they have no phone#!
I'm Senior & Disabled widow they took my food$

It seems like you would need to be a mathematician to benefit from their deals. I bought 2 coupons for Creamistry, $5 for $10 worth. The first coupon was used to buy 1 scoop of ice cream and a creation cup which cost $13. I paid out of pocket $3. With the second coupon I bought 1 scoop which cost $6. The $4 left over just evaporated. Had I sat down and used my "math" skills and creativity, I would not have to pay anything extra. So if you plan to use these groupons or deal palooza, make sure to do some serious calculation or you will come out feeling like an idiot! I will never use another groupon or deal palooza special as they are such bad business and untrustworthy companies.

I had a credit balance with Ideeli from a returned item which no longer shows up when I logged onto my Ideeli account (now Groupon). No notification was provided me from Ideeli (or Gropuon) that my credit balance would not be maintained on my account. How can I get this problem resolved -- through Ideeli or Groupon? I hope to receive help from you by providing me a contact persons who can rectify my credit balance still owed to me.

Dear JASON FARIA:

I'm trying to reach out to you to give ideeli.com one more and last chance. I purchased two men shirts on Saturday July 14th. Even though it was supposed to be a surprise, I told my husband I had bought these items for him to make sure about the size. He told me I should have ordered size M, not L. I waited until Monday 16th to contact customer rep. The order is still expected to be shipped July 16-18, but I have been told right away that it is too late for a change in size. I hope you can do something more efficient about it. I don't want to deal with the hassle of returning it, but more importantly, I don't want to pay extra $10 for shipping. Actually, since none of the items I have ordered at ideeli.com fit me well after all and are sitting in my closet, I'm ready to switch to any of your competitors. Order Number: *******
Thanks