GrouponReviews 5,287

I returned 5 dresses in Jan. 2016. It is now March 4 2016 and I have not been credited. I have the tracking number and have confirmed it was delivered in Jan. Plenty of time to give me my credit. I have tried for weeks to get someone to respond to my emails, no response.Don't even try to call you can not get through on any number. I am very disappointed and feel that Ideeli's customer service is in much need for a new manger. Does anyone know what I can do to get my money back. They have the dresses and my money. I feel very cheated M. Allen

I paid for a pair of SMS HEADPHONES by 50 cent in black. On the day of ordering them I was sent a email with order of conformation which only had half of my address on, so I called them and emailed them to sort the problem out at least 7 times finally I got a email saying they have sorted out the problem.
On the 7 working day I emailed with no reply and I phoned them, when I got hold of them my address was still not on there system.
All this last week I emailed them to find out what was happening I got they was looking into it resolution team was sorting it out. They made me feel as if I've done something wrong but I had prof in a email saying it was there fault and sorry.
So this morning I phoned them again and someone on the team said I would have the headphones by Monday. Later today I got a email saying I can have a refund in groupon credits so I phoned back and as of now I'm getting a refund put back into my account.
GROUPON LIE. Thay say things that are not true thay take your money and you get nothing. All I wanted was the headphones not a refund thay are rubbish NEVER USE THEM THAY LIE AND MAKE YOU FEEL LIKE YOU HAVE DONE SOMTHING WRONG...

I just found out that Ideeli has been acquired by Groupon. I had over $200 in store credit at Ideeli and called Groupon customer service today to inquire about it. Customer service said that they would escalate the situation and do some research and that it would take up to 72 hours for them to get back to me. I asked if there was a way to reach their Ideeli department directly and was told that I couldn't do that. I felt like I was given the run-around, but will give them the benefit of a doubt and wait for 72 hours to see if they respond.

I also tried to email *******@groupon.com like a previous reviewer on this site suggested and got the following error message:

Delivery to the following recipient failed permanently:

*******@groupon.com

Technical details of permanent failure:
The account *******@yahoo.com is disabled.

I just wanted to post this to help anyone else who is trying to access their Ideeli (Ideel.com) store credit. If you have any success reaching a resolution from Groupon customer service, please share your experience. Thanks!

I have 2 pieces of clothing that I had been waiting to hear from Ideel about. All of a sudden they are now Groupon and now telling me that basically I am stuck with these items. The problem was they were both the wrong sizes and I was waiting to hear if they had the correct sizes. Now what do I do? I was a loyal customer and spent thousands of dollars on this site! Now I am out money because I was patiently waiting for a response. I cannot afford to throw away $$*******@comcast.net

Purchased $30.00 50% OFF Voucher from Groupon for Body Shop for Christmas. Attended store and most items werer 50% OFF. After picking several sale items, at the cashier, I was advised the 50% voucher was only good on items NOT ON SALE. The stocking stuffer items I wanted, were on sale so I ended up buying useless things so I could us my voucher.
It was stated in the fine print voucher is only good for regular priced items. I would of been better with out it.
2nd Groupon I bought was a colouring book for adults for $9. At a large saving. I paid for the item, but when I got to the shipping page, they chared $15.00 for shipping. I could have bought the book at a store cheaper but because I already paid for the voucher, they had me for the extra $15.00.
When I complained, was advised it was again- in the fine print. Make sure you read all the instructions before paying. Wish there was a way I could of cancelled the order and got my money back. Have not heard from them since...

There was a time when I loved shopping on this website. I got a few good deals and was very pleased, until one day I bought a groupon for a massage and reflexology session. I did not have a chance to use my coupon before it expired (missed it by 2 months) and was told by Groupon.ca that I would not lose this money, and could use the coupon for its face value ($50) at this business, at anytime. One month later, I called to book an appointment and the business had gone under. Contacted Goupon.ca but never got my money back. They basically sold me a coupon for a business that they probably knew was going under in 3 months, and claimed no responsibility. Total rip off! Won't be shopping there again, even if they gave everything for free!