Greyhound Bus Lines

Never again will I deal with Greyhound/flix. They cancelled my ride twice and now are refusing to give me my money back. They want to give me a stupid voucher for future use. In what alternate universe would make them think that I would ever do business with them. They are a piece of crap company that only cares about taking your money and filling their pockets. I had to go to Walmart to pay it also cause apparently they don't take cashapp.

Bus didn't show up. Dispatcher doesn't have a way to reach driver. Greyhound staff doesn't know where bus stop is. They gave me 3 addresses to try. I took Ubers costing me over a hundred bucks when the bus ticket was $25. After missing my bus again and again I was told that it's my own fault for being at the wrong stop, I was blamed for, I was left without cash for food, a dead cellphone, stranded in a city where I didn't know anybody. I swear by God's name and on the life of my dearest family I will never ride another Greyhound until the day my body becomes ashes. On top of all that they refused to refund me. It's cool, they can keep their dirty money and go f themselves.

Bus was seven hours late, which ruined my one night trip. The communication around this was terrible, I waited 4 hours before they told us it'd be 3 more, which meant my plans were no longer feasible. I wrote to customer service requesting a refund, they refused a refund or voucher of any kind, partial or full. Never doing this again, and warning all my friends.

I went to Niagara Falls through Greyhound from NYC. It was an experience to say the least. The bus driver coming back did not speak any English so it was difficult to communicate with him to make sure we were taking the right bus back. He took a passenger who was not going the same route so we had to go back to drop him off and that made an already long trip longer! He didn't even stop to give clients a break in between that long 10 hour ride. Also the tickets we purchased are very misleading. It clearly states that we have movies to look at and games to play. We had neither! False information.

Absolutely POOR SERVICE! Bought a round trip, trip back to home bus never came, sent another bus. Then my physical and mental disabled passenger was told she would be left at a shell gas station if there was NO ROOM on the bus that was sent as a backup bus since their bus never came! The gas station are closed! Who does business like this? I want refund! As this is a Greyhound issue not the passengers.

The passenger I put on there also is known to have seizures due to panic attacks... which is what's she's doing... having a panic attack

Was notified 2 hours before my bus was supposed to depart that part of the trip was cancelled. Called customer service for help, I could barely understand the representative and he did not help me to fix my existing trip or even book another trip. I was charged an extra $72 to change my trip because I had to go online and change it myself, when I asked how they are going to help me, the representative kept putting me on hold without letting me know he was going to put me on hold. When I asked again how they were going to help me, I was ghosted. Will never do business with Greyhound again.

Passengers left stranded in Louisville, KY when relief driver just drove off without announcing departure. Lost my suitcase and carry-on, and all numbers I have tried to call go to the call center, which is not in this country and cannot help. Filed lost baggage claim, but have never heard back. NEVER AGAIN!

Hi my name is Vincent Seabron. My bus was leaving at 11:20 at Greyhound bus station Oklahoma City. I arrived at 11:10. I asked can I buy my ticket for that bus and he said 300 I said the fare is 143. He said and I quote I can do what I want. My bus was in the terminal and I was basically being financially bullied. This was the 10. The 11 I'm sitting outside and this same man says I was smoking weed and kicked me out the station. Later he changes his mind trip back on. Now to the 12 this man by this time knows my name and why this trip to d so important. Mind you 3 days. He allows me to over sleep knowing I had my disability hearing this was on purpose as I felt the entire day was.

My husband bought a round trip ticket. It was departing on the day of the rain floods in NY. His bus was departing from Newark Penn Station. Bus was to leave at 5am. Got email delayed until 8:10am. Dropped him off, he waited over an hour and he and 2 other passengers left because no bus ever showed up, they didn't send a follow up email to say they're running late again. He had to Uber home to get his car to drive to Boston (destination). He obviously couldn't take the return bus home later that evening. We wrote to them, explained the situation and they responded that because they did not cancel, they could not refund. I told them no, you just didn't show up. Then they claimed to say the bust showed up shortly after my husband left. This is not true because we knew someone else waiting for bus and they never came. They lie and don't care how badly they inconvenience their customers. NEVER GO GREYHOUND EVER!

The bus stations are a joke. No food, no water, metal benches with no backs. Porta-potties in Columbus Ohio that don't look like they've ever been cleaned.
People sitting for hours and hours at these places waiting for replacements for their broken down busses.
Years ago, this was a respectable travel option! Now it's horse n buggy with stops at smelly stables!

I booked a trip to New York with my girlfriend from Wilmington and apparently it was cancelled, We didn't know this until we were at the port authority and I only knew of it by another bus driver. It's really infuriating because they didn't even send an email or a message about the bus trip cancelled and I have to call them for it to be refunded. I just wish they would give me a heads up and give me time to reschedule but no they didn't give me anything but extra work. Displeased with this experience please be better.

The bus was over three hours late going towards Jacksonville and the employees were rude and they have hustlers outside to steal money from customers and the damn bus drivers and $#*!ing social security watch. It's not worth it to travel on you guys line when you gone be out in danger and I want a damn refund to have to be bothered with this $#*!. This was 3:am on the 21st

Their employees try to help you, but I firmly believe Corporate ties their hands. I have been trying to get a refund since July. Today is December 15. One customer rep said I would be getting a full refund on two tickets that were never used and I explained the situation. Someone over her denied it, so instead of sending me a partial refund with a letter explaining, they just ignore it. So I called again (one letter, numerous phone calls) and now, supposedly I'm getting 80% of the total cost in 14-21 business days. I will call again if I do not see that check. This is ridiculous and I will complain on every review site I can find. Do Not give this company your business. I cannot say it enough.

I will never ride on a greyhound again the amount of people they left behind at stops is astounding. The seats do not recline,they do not stop for food regularly but you don't have space to bring food with you to wrap it all up this has been 52hrs of pure hell

This company acts like it's in the stone age. I book a ticket and get an email back saying "something's been changed" but they won't way what and instead leave a number to call. I call this number several times with no answer or even an answering machine. So I try to cancel my ticket. I send in an official request form and follow up several times and never hear back from them. I call two separate customer service lines both of which say "I can't help you, you must email us" even though I have and am getting no response. Both agents were entirely clueless. I then try to find a different email to send a note to and then their website says I need to send a complaint BY MAIL to Texas. This company should be banished from the earth.

Don't do it! Hitchhiking will get you there faster. Their busses are unreliable, service is horrible and the company totally irresponsible in meeting quality transportation standards. My bus threw rubber off of a cheap retread and stranded us for over 9 hours, in a capital city! The driver had to get his own repair person! He kept waiting for one tire man and then another and then another...

The worst bus company to book with. We were traveling from Boston to NYC and booked a round trip with greyhound buses company. We were delayed 3 hours+ because of some issue with the vehicle. Both trips were horrible. We spent over 7 hrs on the bus just for a 4 hour trip. The wifi was a joke there was no witi throughout the trip. Toilet and seats smelled and are outdated. I don't advise anyone to go with this company specially if you were a tourist. Absolutely horrible experience.