• Green Dot

Green Dot

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Overview

Green Dot has a rating of 1.16 stars from 672 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Green Dot most frequently mention customer service, debit card, and monthly fee problems. Green Dot ranks 19th among Debit Card sites.

  • Service
    303
  • Value
    297
  • Quality
    291
Positive reviews (last 12 months): 1.3%
Positive
2
Neutral
1
Negative
156
85
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Steer clear of these banks as they are the worse, ever, in every aspect of customer service.
  • There is no way to access your money other than using the greendot card.
How would you rate Green Dot?
Top Positive Review

“RIPOFF”

Tonja W.
9/7/23

DO NOT USE THIS CARD. I PAID 4 FOR THE CARD, PUT 20 ON THE CARD AND THEY TURN AROUND AND TAKE 1.50 MORE WHEN I SPENT 10. NO 800 NUMBER TO CALL. THEY WON'T GET ANYMORE OF MY MONEY. I'M SICK OF THESE SORRY $#*! COMPANIES RIPPING ME OFF. NEVER AGAIN $#*!S.

Top Critical Review

“Warning: this is 100% a scam”

Nathan C.
1/22/24

You cannot register or activate temporary cards. I've tested this out several times and have come to a firm conclusion. Whatever is happening in this company is obviously dubious, likely nefarious. Do not buy. Make a police report.

Reviews (672)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (188) dot card (49) bank account (29)
Thumbnail of user nathanc739
1 review
1 helpful vote
January 22nd, 2024

You cannot register or activate temporary cards. I've tested this out several times and have come to a firm conclusion. Whatever is happening in this company is obviously dubious, likely nefarious. Do not buy. Make a police report.

Tip for consumers:
This is 100% scam

Service
Value
Quality
Thumbnail of user bridgetk82
3 reviews
1 helpful vote
December 21st, 2023
• Updated review

I posted my story many times regarding green dot corporation stealing my 161.00 As of December 21st still no refund. They sold me a card that was already registered to someone else. They let me load a 160.00 on it knowing it was registered to someone else. Now get this they put my refund on that same fraudulent card. You why because green dot are scammers. That 161.00 went in the pockets of a green dot employee. Scammers and thieves. Please everyone BOYCOTT green dot corporation. They still from their consumers. Shame on them.

Tip for consumers:
Everyone please BOYCOTT green dot corporation. They are scammers and thieves!

Products used:
I didn't get to use my prepaid debit card because it was already registered to someone else. They are freaking slick.

Service
Value
Quality
Green dot corporation scam
December 4th, 2023
• Previous review

On November 29th 2023. I purchased a green dot prepaid debit card for Walmart. I loaded 160.00 on it. Went home tried to activate it. I was told by a green dot customer service representative that I would need a refund because this card is already registered to someone else. I called repeatedly. I emailed the receipt that green dot requested. Still no refund. Yesterday Wednesday December 5th 2023. I was informed by green dot that they refunded my 161.00 get this to the same card that they told me was registered to someone else. They proved my point. Scammers! Why would they put my money on a card this isn't registered to me! Green dot corporation stole my 161.00. I hope everyone that sees this review BOYCOTT green dot corporation. I have reported them to the BBB

Products used:
None. The card couldn't be activated because it was already registered to someone else.

Service
Value
Quality
Thumbnail of user justinu156
1 review
1 helpful vote
January 11th, 2024

I've had an account with them for 5+ years and it was always something an the only thing good about it was the Cashback, multiple blocked cards they decide to do on there own no questions asked to the cardholder, and this is the end of the road as they blocked my account and future use for what they said was uses that triggered there security system but was just a working man's use of his money for gas, food, and pet supplies. 10/10 would not recommend. If no stars were allowed it would certainly be that.

Tip for consumers:
not worth the hassle.

Products used:
bank account

Service
Value
Quality
Thumbnail of user kimg1230
1 review
1 helpful vote
February 2nd, 2024

How do they even sell these anymore. GENUINELY. I put 65 dollars on a green dot debit card right? I did all the instructions- & STILL! Cant get my money back. I tried putting in the card digets at least…19 times & it still said "congrats! You are one step closer ahead to having a green dot card" & i pressed activate & it immediately said the exact same thing over & over. Fed up! I want my money back!

Tip for consumers:
i want money back.

Products used:
greendot debit card

Service
Value
Quality
Thumbnail of user bezehnjel
1 review
1 helpful vote
January 3rd, 2024

These people are thiefs.i went to walmart and got one of their prepaid card loaded it there for $200 and got a receipt activated the card and till now there bo funds in my card or account.They keep u on hold for hours just to talk to a custormer service representative. They offer no option to get your money back.They offer no option to use the card online.They are completely useless do not even try using them

Service
Value
Quality
Thumbnail of user anthonyr1985
1 review
2 helpful votes
December 19th, 2023

They are the biggest crooks I can possibly think of. I deposited money on a card at Walmart and never got to use my card once. They did however charge my card as monthly fee. They just keep it blocked no matter how many times I call in. They tell Mee it's under review which is lies. Now they are telling I have to wait while they decide if it's fraud to send me a refund check. Which I'm sure is another lie. This company should be shut down they don't even have a real bank I could go into and prove it's me and my money.

Tip for consumers:
To never get involved with these crooks

Products used:
Nothing they just stole my money

Service
Value
Quality
Thumbnail of user retaliation718
1 review
0 helpful votes
January 20th, 2024

This greendot has ZERO security. 1st day I activated it some streaming company took 49.95 from me. I called dispute department and the card was never deactivated. 2 days later another unauthorized transaction happened in which this company is to blame after they did not cancel existing card. Now I'm in the negative after having zero funds

Thumbnail of user markg3694
1 review
1 helpful vote
December 27th, 2023

You can't add it to cash app, you can't make online purchases only in store, you can't withdraw from the atm or nothing. Absolutely $#*!ing terrible. They lie on their website people I'm telling you I've used this business because I absolutely had to and I got $#*!ed every time. I know every in and out about the business and it's $#*!ing terribly ran and the customer support is all from another $#*!ing country and take 2 minutes to say one damn sentence. $#*! Greendot.

Thumbnail of user jl946
1 review
1 helpful vote
January 31st, 2024

Do you not use green dot they will hold your money and transfer you to 100 non English speaking ppl

Service
Value
Quality
Thumbnail of user lanada.avinger
1 review
1 helpful vote
January 11th, 2024

I would caution using Green Dot secured credit card. If you get in a financial crisis, they ruin credit.

Thumbnail of user schnn3
1 review
1 helpful vote
January 5th, 2024

The verification codes never work. You must have your card activated in order to supposedly talk to help, but your card can't be activated. They referred me to Just Answer for help but they said they do not work with companies. Crooks. Thieves. They stole $100 from me. They sell these at CVS.

Service
Value
Quality
Thumbnail of user davidd5746
2 reviews
1 helpful vote
December 29th, 2023

I was given a $200 debit card as a present for my retirement. As soon as I started using it, I found that I only had $191.85 left. I tried using the card within three days of receiving it. No where is it disclosed that there is a $7.95 a month service fee. Plus even with a free ATM Green Dot also charges you a three dollar transaction fee plus every time you want to check your balance they charge a $.50 this is the biggest rip off I've ever seen in my life.

Products used:
Debit cars

Service
Value
Quality
Thumbnail of user 66rambler4dr
1 review
0 helpful votes
January 17th, 2024

The Green Dot I had was the 'Pay As You Go" It was crazy you register the card and yourself but your account shows zero, but your emails say "Welcome to the family", time to shop and spend money". There customer chat folks are useless. Customer service phone numbers are all automated. I called every GD contact number about 20 times, but never got a human. Every time you register the card the flawed website will sign you up for another debit card and a new routing number and a different 16 pin debit card. The website has flaws.

Thumbnail of user dougnys1
1 review
0 helpful votes
February 24th, 2024

People if you are reading this now. DO NOT get this card ever. It is the far worse card I ever had. I got my IRS refund and they blocked my card several times. Their wait time to talk to someone is at least an hr. Seriously do not get this card. Their fees $7 a month.

Service
Value
Quality
Thumbnail of user tonjaw23
1 review
1 helpful vote
September 7th, 2023

DO NOT USE THIS CARD. I PAID 4 FOR THE CARD, PUT 20 ON THE CARD AND THEY TURN AROUND AND TAKE 1.50 MORE WHEN I SPENT 10. NO 800 NUMBER TO CALL. THEY WON'T GET ANYMORE OF MY MONEY. I'M SICK OF THESE SORRY $#*! COMPANIES RIPPING ME OFF. NEVER AGAIN $#*!S.

Thumbnail of user dbbiker75
1 review
2 helpful votes
December 13th, 2023

These $#*!s locked up my green dot card account claiming fraud after I tried to order a replacement card through the chat feature on the green dot app… I start a process of trying to get access to my money through e mail, verify documents. I would take a picture of the front and back of my license and send it back to them, all they do is kick it back to me telling me to send another picture … that stupid $#*! started like 3 weeks ago … called multiple times … they just talk you around in circles after 10 days they close the case with no verification, even though they have 2 dozen pictures of my DL … I finally get another"corporate resolution"douch bag… same game and lies. Send pictures…. 2 business days … lie after lie … $#*! them! I went to the app I went to settings, I chose "close account" I had 3 options on how to receive my 800 dollars still in the account. Choose the wal mart pay out, once selected a barcode is generated, take a screenshot of that immediately, save to photos. Run your $#*! to the nearest Walmart and pull up the screenshot, they will scan it at the customer service/financial/returns desk, cost me like 4 dollars to do it this way, but I got my money, deleted the account and the app $#*! these $#*!, three weeks bro, $#*!ing late fees out the $#*!. Don't ever do any business with these pieces of $#*!, I hope this helps someone

Tip for consumers:
Not an a real bank !!! Scam

Products used:
Green dot Debit card

Service
Value
Quality
Thumbnail of user bondlavern
1 review
2 helpful votes
October 29th, 2023

I wish I had consulted this website before I purchased that green piece of crap. I am forced to use the card just to get my money back (no refund.) Of course, they took their monthly fee of $10 for doing nothing right off the bat. Moreover, customer service talks to you like you're the loser for using their card when you're the reason they have a freaking job. Such bastards... Never again.

Tip for consumers:
They should shutter their doors and get into some other line of business because Greendot.com bank is a waste of space on the planet.

Products used:
The green dot card.

Thumbnail of user mikes2647
1 review
5 helpful votes
October 15th, 2020

I went to 7 /11 I though a 100 card would be 2 dollars. Of course the clerk can hardly speak english. Short version some 27 dollars just to spend my own money.

Thumbnail of user debbiek235
1 review
2 helpful votes
June 5th, 2020

Ive had this card for over 12 yrs and have never had any trouble! I used it as my only card for years with no issues! Ive used it every where possible. Ive needed refunds for online scams and recieved them quickly and easily. My daughter now has the card as well! Love the early payments of my payroll too!

Thumbnail of user tanikasmith736
1 review
2 helpful votes
October 4th, 2023

I purchased his card from CVS did everything that the car instructed me to do but card still declined when trying to reach out to customer service no answer when trying to reach someone through Google no answer I was finally able to get a hold of someone from the fraud department that implemented that they were Green Dot customer service and they told me the car have been registered and use scam. Please do not invest your money into this company. You will regret it.

Tip for consumers:
Please don’t by you will regret it!

Products used:
Paying a bill

Service
Value
Quality
Thumbnail of user ateng
1 review
1 helpful vote
February 2nd, 2024

If you get one of these cards on the last day of the month they steal 7.99 from you as a monthly fee for that 1 day. Criminal

Products used:
Card

Service
Value
Quality
Thumbnail of user dawnmichellevanstone
1 review
1 helpful vote
February 10th, 2024

The worst customer service ever. You cant understand a word they say. Plus this is not an american company. Please use another service that is american made backed by american money.

Service
Value
Quality
Thumbnail of user gretab31
1 review
9 helpful votes
November 9th, 2020

I stayed on hold for over an hour to speak to a representative I could barely hear. I found out my call was to the Philippines! My dog chewed my card, bI needed a replacement and they completely froze my account! Charged me 5.00 for a replacement 5-7 days and to expedite 15.00 more dollars but I had to call back to do that. Horrible, horrible, horrible. Find another card it's not worth the aggravating

Thumbnail of user 1960trad
1 review
0 helpful votes
December 21st, 2023

The worst organization I've ever dealt with. They blatantly stole $540 from me ran me around for weeks customer service do not understand English, and will give you a load of bull$#*! just to get you of phone corporate headquarters blocks you and send you to India, based on what I've read they are nothing but thieves

Thumbnail of user jermaineg40
1 review
1 helpful vote
December 30th, 2023

I uploaded 420 dollars to my card at the time I purchased it from Walgreens. Before I could use it or do anything, someone activated my card under another name and took all my money. I've been getting the run around for weeks. Still haven't been refunded

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About the business

Bank smart with Green Dot online banking. No overdraft or bounced checks fees. Get rewarded with 5% cash back on your purchases. Free direct deposit paycheck or benefits and get paid early. Build good credit with our Secured Credit Card. Instant paymen...

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