NetSpend has a consumer rating of 1.35 stars from 83 reviews indicating that most consumers are generally dissatisfied with their purchases. NetSpend also ranks 7th among Debit Card sites. The most common issues with NetSpend are around customer service, which is not as good as expected by some customers.
This company responds to reviews on average within 2 days
No positive highlights yet
About a week or 2 ago I posted a review on this site mentioning all the difficulties I was having with Netspend. My review prompted Netspend to take action, and do the right thing. On 6/25/20 Netspend not only dropped the $9.95 fee for my stolen card, but they also credited my account $20. Now Netspend did deduct $5.95 for their monthly maintenance fee for June, but other than that my account is in the green and I am pleased.See positive reviews
Just garbage! Will never use them again my son was setting up my card used his name by accident (he's only 14) called them because I noticed the mistake they have you jumping through loops over and over again I sent them verification of me and my son even to his ss# number and birth certificate they keep sending back emails But not answering at this point I just want my money back! Will never use them again they will rip you off and steal your money! BewareSee critical reviews
Tip for consumers: Don’t use them they are horrible
Tip for consumers: Do NOT put all your eggs in the same basket.
You WILL get screwed in the end.
Tip for consumers: unsure
Tip for consumers: Dont use
Hello Erin, We can look into what happened with your account. Please email us at email@example.com for assistance. Thank you, Netspend
Hi Lessie, We understand how frustrating it can be to experience unauthorized charges on your account. NetSpend is very committed to providing a safe and secure product. Please email us at firstname.lastname@example.org and we will be happy to look into this. Thank you, NetSpend
Hi Roger, We do manage the Western Union Prepaid MasterCard. This product allows you to send and receive Western Union Transfers. We also offer services such as Mobile Check Loads and Anytime Alerts. For more information, please visit https://www.wunetspendprepaid.com/how-it-works.shtml. If you have any questions, please feel free to contact us at email@example.com. Thank you, Netspend
NetSpend is a leading provider of reloadable prepaid cards and related financial services in the United States. We serve the estimated 68 million underbanked consumers who do not have a traditional bank account or who rely on alternative financial services. Our mission is to provide products and services that empower consumers with the convenience, security and freedom to be self-banked.
Since 1999, our products have helped more than 10 million consumers to make purchases, pay bills and manage their money without the need for a checking account or credit history.
Through our nationwide network of more than 70,000 distribution locations and 130,000 reload points, consumers can buy and reload NetSpend Prepaid Cards at neighborhood retailers, check cashers, convenience stores, grocers, pharmacies, insurance providers and tax preparers nationwide. In addition, our direct distribution channel reaches consumers beyond our store-based distributors. NetSpend is also a leading provider of corporate payroll card solutions that help employers offer all employees a direct deposit option and eliminate expenses associated with paper checks for employees and employers alike