NetSpend

Absolutely terrible, I would not recommend Netspend at all! My funds are never safe in my account. My account was recently compromised and $1,000 was taken from my account. It took over a month for me to get that back – issue number one. Issue two: I've called and spoken to several different representatives attempting to get a replacement card. A month has gone by, and still no card. Every time I call, they say one has been sent out a month ago and send me another, but I never receive the card after the first. So, I call back and they claim the 2nd, 3rd, and 4th cards were never sent out. I'm on hold for the 5th time while writing this, and once again, the card requested was also supposedly never sent out. The virtual card feature in the app doesn't work on my account, so for a month, I've been unable to pay bills or access my money. They claimed someone would reach out to fix the issue, but I never heard anything back. Once I'm finally able to remove my money, I am never using a Netspend card again. The employees are incompetent, the service is terrible, and most importantly, your money isn't safe.

I purchased 2 prepaid cards and didn't activate immediately. Should have! So now I have $0 on both cards. So a word to the wise, don't buy a prepaid card and not activate it immediately!

I used my acct when i go for subscriptions and other online content
But i do not use it enough to spend the 5 dollar per deposits and monthly cost
So after i have not used it in a while i find they stole the 4$ remaining as a inactive fee
Load of $#*!
I will stick to the cc gift cards in future same fee and no monthly cost

NetSpend is the worst bank I have ever dealt with. Their customer service reps are a complete joke. DO NOT USE NETSPEND. If anyone has any negative social media links, please share with me so I can spread the word.

Back in December 2023 I had a fraud claim open and settled in a claim to have mailed me a check to my mailing address here we are in March 2024 and these people have to say message me anything or send anything in the mail and when I call it is they have working for him have no knowledge of what they're doing or any procedures to get your money back and the emails ha see any emails I've sent them and they said they don't know what I'm talking about when I have proof in my email and in my physical mailbox. So it needs to happen to companies like this. We need to come together and sue them and bring them down so they don't get away with garbage like this and they message you saying contact their email don't waste your time just take them to court.

I was a loyal NetSpend customer for many years with any trouble. All of a sudden just before my payday, I called NetSpend to ask a question, when I found out that my account had been closed! They did this without calling, texting, writing, or emailing me! I asked why, and got an answer that made absolutely no sense at all! Unfortunately, I live from payday to payday. So, because they decided to close my account just before payday, my family and I were left without any way to access my money! That was almost all of the money that I had in the world! We live in a hotel right now. I have to pay for it weekly! It is by the grace of God that we didn't end up getting put out into the street all because NetSpend! It took me a week and a day to finally get my payroll check! It costed me $27 just to cash the check that they sent to me! They put me through all of this for no reason! Future or present customers of NetSpend beware! They will burn you! This is a chicken crap company.

I bought a visa netspend card at Walgreens for my kid to play games online. It wont activate. I set up an account to no avail. I emailed netspend. No help there. I "chatted" and...no help there. I called. It wants me to give my social security or pin. I have no pin! They send me a card to set up which had nothing to do with the prepaid card I bought from Walgreens. So frustrated.

Do not use or open accounts with them scamm I did direct deposit my job biggest mistake I ever made in week I have to call them 20 times eveytime I use the card my account blocked seriously every single time I did ready cancel the account with them you will be so sorry if you do open account with net spend

Took 3 weeks to get card, then 3 phone calls to get it activated for the app wouldn't do it, then 5 phone calls to attempt to put money on the card to be able to use which still won't allow to do it not online on the phone and not in the app spent way took much time and effort to even consider using it ever!

I was given a NetSpend Debit card of $50 as a bday gift. I tried to activate it online only to be told to call their customer service number. I called and spoke to a rep and they said I have to talk to the primary account holder. It was purchased as a gift and no account holder is listed on the account. I can't activate the card and now the person who paid $50 plus the NetSpend $2.95 fee is out of pocket. NetSpend is a rippoff and scam. I have a copy of the receipt. I hope more people realize that this company is out to make money off of people and will take advantage at any cost. Please stay clear of them! Go get a reputable debit card at a local credit union or local bank.

My brother died and I contacted their customer service. I was informed of what documentation was needed to have access to his account. Information was sent. When I called back, the representative was rude, told me the account was closed and the balance was $0. I said I know he had just received his disability checks right before he died and I know he had money. I was told I wasn't allowed to know that information, even though I'm next of kin. They are keeping money. I've filed a complaint with the FTC.
I am the guardian to my disabled son and I was trying to help him. They refused to take my guardian papers so I could help him. It became easier to withdraw the funds and open an account with a credit union.
It has really been disappointing dealing with this company as I morning my brother's death from an OD

Received a card in the mail which I did not apply for which is a HED debit card that can only be used in stores many states far from me. I called the number provided on the documentation and could not get anybody except automated questions asking for sensitive financial information.

Emailed to their contact and then got a phone call and an email indicating a required phone meet time. I've demanded communication in writing only.

I checked their online application forms (see image attached) and none of these functions/work therefore that card account had to have been created by NetSpend organization. This a fraud and nothing more.

Everything about this organization screams run or sue. Pursuing legal reporting avenues.

I was unfortunately gifted some of these cards which are now worthless before I could even use them. These are worse than gift cards - and I didn't even think that was possible. They charged me $6 per month for an "inactivity" fee until there was $1.20 left on the account - which as it turns out won't even cover the transaction fee to use it! This is after I had to give them all my personal information to setup an account... I'm not convinced this isn't a scam. A legitimate company would not have this hilariously insane scheme to take money away from its users every chance it gets.

Do not but these. I purchased mine at a Walmart store and had $140.00 put on. Netspend ran me in circles for 6 hours and would eventually put me on hold and never answer, refused to let me speak with a higher up and Most Definitely would not consider a refund. I went back to Walmart and they said it's not they're problem, but yet Walmart sells the cards, loads the cards but MOST Definitely will not honor what they are selling. This is a scam on so many levels and I'm complexed by how this company can keep selling this Scam product in American stores. Walmart should be ashamed for letting they're long time customers get ripped off and not even say sorry or remove the cards after I told and showed all the evidence.

I bought two different PayPal netspend cards for my step sons, so they could buy stuff for Christmas online. Both were $100 and after several attempts to activate and a ridiculous amount of back and forth I gave up, well now it's been a few months and I started to try again to activate as I don't like being stolen from and now they basically just hang up on
Me and say those cards are expired. I seriously wonder what percent of money put on these cards just get lost to fees or just abandoned out of frustration. These people really should be prosecuted for fraud, they are preying on the poorest most desperate people in our society… I have a PayPal account and love it. I can't believe PayPal would allow their name to be associated with Netspend! Disgusting!

Horrible customer service, I was transferred many times without anyone being able to activate my card. Customer service representatives were rude and un knowledgeable. Save yourself the trouble and DO NOT buy a netspend card.

My elderly parents gifted me 2 netspend debit cards (by accident thinking they were normal gift cards) for my birthday. I was never able to activate the cards after having to create an account. My call got dropped 3 times calling into their customer support number. Time went by and after a year, I found them in a drawer, called them back to see if they could be activated. What I found out is that they charge over $5 a MONTH for inactivity, so by the time I called in, all the funds on the cards were gone. This is an outrageous business and business practice. I can't recommend this company to anyone.

Netspend is not the prepaid anyone should want whi cares about their money. Research prepaid card business before just accepting thier guidelines. Netspend has gotten very rich off ripping off cardholders by deducting senseless fees from your account and other complaints. A class action lawsuit soon will be issued against them for fraudulent activities. So before you use any prepaid please do your research.

This is the worst possible card you can buy. Got it for Christmas and never activated it and the box says that a inactive fee will be apply once card is "Activated". However the company starts taking inactive fees from the card once the card is purchased from a retailer. So instead of having the amount gifted to you and without actual activation like the box and papers inside say they take your money without such activation. Long story short I would highly recommend you get a different card seeing as this one is a scam.