NetSpendReviews 436

I have been on a total of 2 1/2 hours of hold for the *******639 number and currently on hold. I did reach a human yesterday, but because I said "Frickin" three times she hung up on me. I think her name was "Jewel". On Wednesday 4/16/2025 I spoke to "James Murphy", and he got my account unlocked but then they relocked it Wednesday night. My paycheck is being held hostage, and I am not sure why. There was a fraudulent charge, and they cancelled my physical card, and I cancelled my virtual card for the same reason. They are supposed to be sending me another physical card in the mail. I did not pay for an expediated delivery as I thought I would be able to go online and do another virtual card. BUT it is now six days later, and I still cannot get into my account and I have bills to pay. I contacted Consumer Affairs to no avail. I have had this account four about 5 years. So much for customer loyalty. Once I get all my direct deposits moved, I will NEVER use Meta/Pathward Bank/Netspend/All Access again. LESSON LEARNED

Absolutely terrible, I would not recommend Netspend at all! My funds are never safe in my account. My account was recently compromised and $1,000 was taken from my account. It took over a month for me to get that back – issue number one. Issue two: I've called and spoken to several different representatives attempting to get a replacement card. A month has gone by, and still no card. Every time I call, they say one has been sent out a month ago and send me another, but I never receive the card after the first. So, I call back and they claim the 2nd, 3rd, and 4th cards were never sent out. I'm on hold for the 5th time while writing this, and once again, the card requested was also supposedly never sent out. The virtual card feature in the app doesn't work on my account, so for a month, I've been unable to pay bills or access my money. They claimed someone would reach out to fix the issue, but I never heard anything back. Once I'm finally able to remove my money, I am never using a Netspend card again. The employees are incompetent, the service is terrible, and most importantly, your money isn't safe.

They won't let you access your money then they lie and say they sending a check only for a check to never come. Don't waste your time or money with them trust me

I purchased 2 prepaid cards and didn't activate immediately. Should have! So now I have $0 on both cards. So a word to the wise, don't buy a prepaid card and not activate it immediately!

I used my acct when i go for subscriptions and other online content
But i do not use it enough to spend the 5 dollar per deposits and monthly cost
So after i have not used it in a while i find they stole the 4$ remaining as a inactive fee
Load of $#*!
I will stick to the cc gift cards in future same fee and no monthly cost

NetSpend is the worst bank I have ever dealt with. Their customer service reps are a complete joke. DO NOT USE NETSPEND. If anyone has any negative social media links, please share with me so I can spread the word.

Do not use or open accounts with them scamm I did direct deposit my job biggest mistake I ever made in week I have to call them 20 times eveytime I use the card my account blocked seriously every single time I did ready cancel the account with them you will be so sorry if you do open account with net spend

I am NOT a netspend customer and. Have NO affilation with this company, yet somehow they were able to access and drain my bank account within 24 hours. How is nespend able to do this?
I called netspend and they were rude and unhelpful and told me to call my bank, which I did.
Now I have had to block my bank account, cancel the credit card and will have to close the account and open a new one after the dispute is settled.
UNBELIEVABLY PISSES ME OFF!

Don't trust prepaid netspend they say you a fraud when your not they lock your account I have bills needs to be paid that come off my card so I'm also I use PayPal prepaid I have used many years now we'll now netspend is part of PayPal prepaid now they shut that card down to I had bills coming out of today each card had money on them so I'm talking to a lawyer and we are going after them I have prerecordings of the rudeness they are dishonest I have enough on them to get them in court I'm taken them down I'm going to news news papers please stay away from prepaid PayPal the yes card and netspend same people under different names more I was slandered

Back in December 2023 I had a fraud claim open and settled in a claim to have mailed me a check to my mailing address here we are in March 2024 and these people have to say message me anything or send anything in the mail and when I call it is they have working for him have no knowledge of what they're doing or any procedures to get your money back and the emails ha see any emails I've sent them and they said they don't know what I'm talking about when I have proof in my email and in my physical mailbox. So it needs to happen to companies like this. We need to come together and sue them and bring them down so they don't get away with garbage like this and they message you saying contact their email don't waste your time just take them to court.

I was a loyal NetSpend customer for many years with any trouble. All of a sudden just before my payday, I called NetSpend to ask a question, when I found out that my account had been closed! They did this without calling, texting, writing, or emailing me! I asked why, and got an answer that made absolutely no sense at all! Unfortunately, I live from payday to payday. So, because they decided to close my account just before payday, my family and I were left without any way to access my money! That was almost all of the money that I had in the world! We live in a hotel right now. I have to pay for it weekly! It is by the grace of God that we didn't end up getting put out into the street all because NetSpend! It took me a week and a day to finally get my payroll check! It costed me $27 just to cash the check that they sent to me! They put me through all of this for no reason! Future or present customers of NetSpend beware! They will burn you! This is a chicken crap company.

Hi, I am having major difficulties with NETSPEND as a thief got into my account on the 19th of February and waited for me to get paid again, then locked me out of my own account and changed the info to theirs. NetSpend would cancel cards as they came in but would not freeze the account for suspicious activity. They let my account drain to about $150 and now I have about $1500 gone because this fool made a virtual card in my name so they could keep transferring my money undetected. They went on numerous Lyft rides, bought Panda Express, tried to buy LEGOS, and who knows what else. PLEASE look into this as I cannot pay bills nor buy food to feed my family! I have kids on the spectrum and one cannot get much-needed therapy because I don't have access to my account. This is a nightmare! These pictures I uploaded are just some of the funds stolen. I AM LOCKED OUT OF MY ACCOUNT, the hacker is using his info as mine. Thank you

**UPDATE** I thought that Netspend had closed my account because this hacker is connected to this and was waiting for more funds to be added, and cleared by the bank to be returned to me. As soon as $900 something was redeposited by Netspend, I got a text, and within minutes, I was down to $6.98. I now have to wait until all pending unauthorized transactions are cleared which is going to take time. I still do not have money, so can't buy food or pay bills. THANKS! Is this an inside job because it's pretty sophisticated!

It costs just shy of $4.00 to load AND they charge you $1.50 on every purchase!.they sent me a new 'chip' card to keep spending,but $#*! that.

Charging me $1.95 FOR EVERY PURCHASE is theft. I put $300 on my card but after your exorbitant fees I only spent about $200 of it. Lesson learned!

I bought a visa netspend card at Walgreens for my kid to play games online. It wont activate. I set up an account to no avail. I emailed netspend. No help there. I "chatted" and...no help there. I called. It wants me to give my social security or pin. I have no pin! They send me a card to set up which had nothing to do with the prepaid card I bought from Walgreens. So frustrated.

I was given a NetSpend Debit card of $50 as a bday gift. I tried to activate it online only to be told to call their customer service number. I called and spoke to a rep and they said I have to talk to the primary account holder. It was purchased as a gift and no account holder is listed on the account. I can't activate the card and now the person who paid $50 plus the NetSpend $2.95 fee is out of pocket. NetSpend is a rippoff and scam. I have a copy of the receipt. I hope more people realize that this company is out to make money off of people and will take advantage at any cost. Please stay clear of them! Go get a reputable debit card at a local credit union or local bank.

I have filed a dispute an they refuse to investigate properly. Nobody will call me back. They suck!

Low withdrawal limits customer service repeated hang ups long hold times disrespectful as hell this is ulcer headache banking at its worse

This is a scam in broad daylight. They market these cards as gift cards in stores, but they tack on fees for every transaction and even charge for inactivity. It's a complete rip-off.

I pay the same bills every month, same companies every month and netspend keeps denying my transactions an blocking my card. I have to go through hoops to use my fund. It feels so illegal. Customer service will put me on hold an leave me there, hang up on me, transfer me to random departments. This company is horrible. Time for me to bank somewhere else. I have kids. I dont have time for my money that i worked for to be blocked from using. What if i was stranded or had an emergency an cant access my money. I dont know how this company is still in business. The worst thing about this company is the customer service. Worst experience every single time. Every single person has broken English. Can barely understand them an visa versa. Horrible horrible horrible. 0 stars