American Express Serve

I've tried getting my account fixed for weeks. I did bill pay and no one will cash checks. They won't give me money back. Terrible. Someone needs to step in and sue.

I asked for a replacement card they would not issue me one no one speaks good English I understand that part but they do not want to help people they treat there customers like that when we pay there salary

I bought a serve card from Dollar general to pay my electric bill that was being disconnected that day if I didn't pay 440 dollars. Put 440 cash on the card and can't spend it. Have called numerous times in last 4 days and get the run around...I have a lady on the phone right now trying to connect me with upper management I suppose and it's been several minutes. I believe they should take responsibility and pay my reconnect bill. It' says on the card can spend immediately! That's false advertisement. If my card isn't handled today I am reporting to the better business bureau.that's sad to do ppl like this.

Applied for income tax advance through Jackson Hewitt. Serve card never arrived, and I was not given access to my funds. When I called customer service, it was outsourced to a foreign country where the representative barely spoke English. They kept me on hold forever and never resolved my concerns. All they did was tell me to wait 30 days for the card to be issued. What a scam. Stay away!

Don't use, was supposed to get my refund 2 days ago. One person tells me in 24 hrs and the next tells me 8 days. Will never use this again or Hewitt Jackson. Not worth the extra money I spent. Going back to hr block

I got a prepaid Serve card that my tax refund was deposited into. It is so strict and so limited. I can hardly use it. There is a $500 daily limit and that includes purchases and withdrawals. If you try to login and cannot, it will lock you out and you have to call them to unlock it. The customer service reps are from probably India or Pakistan so it can be hard to understand them. I've only had the card for two days and I've had to contact them to get several issues resolved. Also, even though they give you a routing and account number, you can't use it as a bank account with your PayPal account. In the future I'll just have the money deposited into my bank account instead.

This is a scam. I have two of these cards with hundreds of dollars on them and cannot access my money. I can't register one of them and no one in the company will help me. The other one is declined everywhere. Do not fall for this scam. They take your money and won't give it back to you.

I got the Serve cash card to use with Apple Cash. Despite the literature online, there was no way to link the card to my debit card or Venmo. Total waste to time and money.

When I called customer support it was almost impossible to get to a live person for help. They were zero help and I closed my account.

I got my visa debit card to pay bills. They sent me a routing number & acct. No. So when the card number wasnt enough, I used those also. 2 months go by & I find out from my creditors (which have marked me thanks to serv) they told them my acct was frozen. I called serve 3 times & each time they told me everything was fine my acct was not frozen & was good to go. This last time I finally find out the acct. Number & the routing number are FALSE! No good, fake! NOT TO BE USED. Instead of helping me get ahead, they have ruined the little credit I had. Now it will be another 7 years before I can start over thanks to serve.bull

I bought two of those card trying to use them to activate a cell phone, anytime when I tried to get the authorization the transaction was declined, I tried to use them everywhere and the only part that I get an authorization was in Ross and it was just a little amount. All the money that I had on those cards were consumed by inactivities, I contacted customer services and the agent informed to me I should register the card this customer service has not knowglege whatsoever about those cards. As per card ad's information there was not hidden fee but in reality is something different, they a hidden fee every where. I would never use those card again, and I would advise anyone to refrain to use them, the this is big scam.

Too many fees you can't take money off the card at certain places. You can't transfer money it's really a waist of card honestly and to say Jackson Hewitt allows this yeah I won't be back next year and it's not just me no one likes these cards I suggest they try a new one.

Had someone pay there cable and internet using my card calling as soon as I got the notification and was told to call the cable company to see if they could help, you have no theft protection on this card if someone gets your numbers pays online absolutely nothing can be done

If you ever find yourself in need of a debit card DO NOT GET A SERVE CARD!
I made a Hotel Deposit using one of these cards.took over 30 days for my money to put back on my card. Then the problems began, I could not withdrawal my money, every other time I used it in the store it would be declined! I don't remember how many times I've called to get the card off hold! I don't remember how many hours I've spent on the phone trying to get this straightened out. MIGHT HELP if they would hire people that can understand what you are saying. Save yourself the biggest headache in the world and avoid that card, it is not worth the aggravation!
By the way, I STILL have not been able to access my balance! TYVM SERVE

I've been using american express serve for three years. I've previously rented hotels and have had an incidental charge held for 10 business days for three years. Until recently aug 2021 i've had 400 dollars worth of incidentals that they are now advised can hold up to 30 days. I've never had my funds held that long and wouldn't have used the card if i'd known they would hold it that long. My transactions from before never took that long but their implying it's always been their policy. You t hasn't. They are holding my funds gaining interest and not allowing to to access for 30 full days. I recommend anyone using this service to not expect any holds to release for 30 days. I was blind sided and they can care less

I called to get a replacement card on 1/18/24 advised representative that address on file was incorrect, have moved from that address over two years ago. Advised wait 7-10 days for card, those days came and went never received card. Reach back out to customer service on two occasions was advised it was sent to correct address and continue to wait, also given FED tracking number which was invalid. Third call back spoke with a very tacky unprofessional rep, he advised me again it was mailed to correct address and continue to wait... Fast forward to 2/8/24 another call made was advised mailed to incorrect address, address was given informed card will be here 2/14-it's 2/15 NO CARD HASN'T STILL ARRIVED! Call customer service 2/15/24 to see what the issue, UNPROFESSIONAL RUDE, someone that listen to only respond... not to understand and comprehend not very helpful...

I have tried multiple times to close this card online and via phone no luck. No email to try and there is a fee without direct deposit. I will be reporting as fraud with the next deduction as I cannot close my account or change the bank#

Its a shame i have to give 1 star bc i would give NEGATIVE stars if i could, this "card" is an absolute nightmare. Transfer fees are 17$. Monthly fees are 9$. Everytime you try to make a purchase online the card will just decline the purchase. And everytime this card declines a purchase They hold the money for 2 weeks for no reason every single time. This place is a joke and it is borderline criminal. They do these holds on every declined purchase so they can keep you with money on that card. So you dont spend it all as soon as you get it and so they can charge you some more 10$ monthly fees what a joke. Screw this company and this card, they should honestly be thrown in jail. It is not legal to hold peoples money hostage for months on end bc of their incompetence.

First, my card had a transaction on it before I activated the card. I made a purchase and a few days later I could not find my card so I reported it lost or stolen. Fraud department told me that my funds will be credited if I send the affidavit back within 10 days. I sent it within the time frame and requested for another card. They said it will be between 7-10 business days. Cool…. However it's been over 1 month and I was still waiting. Customer service told me a different story every time I spoken to them. They even sent me multiple cards. I just received one of them after waiting over a month. And it cannot be activated because they sent several cards. Not to mention… they will not give my money back from the fraudulent charges for 45-90 business days! First they said it will be credited to my account within 3 days of sending the affidavit, and the affidavit must be sent within 10 days, or I'll have to wait 45-90 days if they don't receive the affidavit within 10 days. THAT WAS A LIE! I cannot access the $138.90 on the card, nor will they credit me for the fraudulent charges! It's been over a month!

Dont waste your time! It's not worth the headache! Deal with a company that can be honest and not rip you off!

If I could give them a zero I would! All I can say is don't ever lose or get your card stolen cause they will take forever to get you a replacement and charge you $20 if you want to get one expedited and the customer service is just as worse! I do not recommend them at all!