NetSpend

Have a pending transaction with Netspend for 2 weeks and Netspend won't release funds back to my account. The merchant (my Credit Union) has verified they don't see transaction to verify, accept, or cancel. Netspend has a moving target as to when the funds will be put back into my account. First it was Jan. 19, then Jan. 24 and now who knows... On vacation and really need the funds. ($1318)

If I were to go negative I should've gotten a notice... NOPE! No email! Nothing! My available balance was $60 just checked last night and didn't buy anything afterwards but I checked it again today and somehow have -$250! I cannot get a hold of anyone about this... i'm supposed to get a direct deposit tomorrow so I guess I have to just sit tight and wait patiently for 3 days to hear back from them! I'm so confused! I hope they don't take all of my money this is so messed up! Netspend should be available 24/7! I'm losing my mind right now!

Have had to reissue prepaid NetSpend debit card four times now due to questionable NetSpend practices. They are likely scamming. "Your account has suspicious activity." "We'll issue you a replacement card just pay the fee." None of customer service speak English well, nor do they have good answers. Disputing a transaction involves a Facsimile Machine. (do you have a fax at home?) There's a fee for EVERY transaction you make. And you cannot debate them when they decide to revoke your legit transaction and/or deny a fraudulent one...

I been banking with netspend all my life but someone hacked into my account so i call them and did a despite on my money that was unlawful took out of my account next thing the following week they closed my account dont know why and when I call them to ask the only thing they saying cause I did an dispute for fraud and it's my money I'm the victim but netspend will have you looking like the crook about your own funds I do not recommend anyone to them and they never gave me my money back of 2500. 00 cash that someone looking out of my money so I was scam both ways it's not fair to the clients!

I went on vacation in Vegas was told by a Walmart agent that I cud use this card worst choice ever they took my funds block the cardand it has been months of trying to get a refund form them saying they mailed it to the wrong address to puting me on hold to been hang up on this company is a fraud

I have been a NetSpend customer for about 5 plus years sadly due to the decline in American standards of business practices and out sourcing to foreign countries I will never in life recommend NetSpend to anyone I know even if they were to pay me. It started when I asked to dispute a transaction. Then from there they deactivated my card without my permission which still has money or it 5 dollars no big deal. Also I just used my card that day the automated service told me I hadn't used the card in 365 days which I had used it that day. I tried to have it cancelled which the foreign entity told me I have to be transferred to another useless foreign entity to cancel guess what I'm cutting the card up and discontinuing its use and im going to get a american bank account. My advice to anyone that has this service dump it asap. Maybe one day when they get American entities to start handling their business matters I might change my mind until then their services are trash and worthless and useless great job NetSpend by the way I only gave it one star because I had to pick something the rating I really wanted to give would have been 1/4 of star

I used my acct when i go for subscriptions and other online content
But i do not use it enough to spend the 5 dollar per deposits and monthly cost
So after i have not used it in a while i find they stole the 4$ remaining as a inactive fee
Load of $#*!
I will stick to the cc gift cards in future same fee and no monthly cost

It is worth paying a $5.00 monthly fee to NetSpend because I get unlimited transactions and I get paid direct deposit money sooner than anyone I work with. NetSpend also gives me free text alerts describing each transaction made so I never have to wonder what my balance is. NetSpend is a trustworthy prepaid card. They will even cover me if I overdraw up to 10 bucks since I have direct deposit. Just read their policies; very simple to understand, choose your plan and you won't be disappointed.

I was given two Netspend cards as a holiday gift. A few months later, when I went to use them, I loaded the Netspend app and had to enter all of my personal information, including SS# before I can activate the cards. Then I see that they have been deducting $5.95 a month from the total. They are deceptively taking away gift money until there's none left. I'm sure people that have the app to use a gift card have no idea they're accruing monthly charges, which continue to mount up. You can't even close the account on their app; you have to call them and give the phone reps all of your personal information again. Ridiculous and unethical! I would never recommend this company.

I used Netspend for 15 years and one day they said they are closing my account and I'm not able to open another account with them. No reason at all. No weird charges. No fraud. Just closed it. I'm sticking with my little home town bank from now on. I may not get my money 2 days early but at least I won't be treated like a number. Also Netspend has the worst customer service!

I have used this company in the past to make certain purchases online that I did not want to use my bank card for. I loaded $500 and am unable to access my card. Each time I called it was more dismissive and contradictory than the last. I was given the run around and spent several hours trying to contact someone to resolve the issue. My hardworking money was stolen by people who have no conscience or ability to earn money the honest way. Also, to add insult to injury, why is Jose. B the only person responding to complaints? The unprofessional is unreal. They HAVE TO BE STOPPED!

You dummies sent me a card and your site sais theres something wrong no matter what i do. Something went wrong. I called several times and went through the recording bs 4 or 5 times and i never once was able to speak to a person. You bozos had me on an indefinite hold playing awful music for god knows how long all gor nothing. I would like to activate my card now if that's ok with you guys?

So, I never complain about card companies unless they deserve it. I bought a Netspend Debit Card with the desire of putting some money into it and have it as a secondary option for rent, bills etc. After I loaded it with $20.00, which I did to test how it works, I decided to make a $10 purchase. To my dismay, when I checked my account, it now read as $8.50 available. I found that extremely hard to believe, so to double check and make sure at what I was seeing, I bought something for. 99¢, and just as I feared, they also charged me $1.50 for that simple purchase. This is the worst card I have ever owned, a pure scam designed to rob you of your hard earned money. Heed my warning, DO NOT BUY!

Buyers beware netspend is the worst "company" to deal with. I have ordered my perm. Card 6 months ago and every week i was calling they said ok we will send it again then never get it "claiming it was returned" my temp card has expired so i cant use it. My other temp card mysteriously stopped working they have all my money. I have to call every day to unlock my card because it"declined" spend 3 hours dealing with these idiots. If they are having issues mailing me my card. They said we can close your account and mail u a check like are u serious lol. These people the worst! Dont buy net spend! I would put 0 stars if I could

I have checking account through Capital One and they are outstanding! I got title loan to pay off all my credit cards and the company gave me a Netspend card. What a nightmare! The company should be illegal in America! Awful everything! Stay away from this company!

I was supposed to have received a $50 pre-paid card from them. The card never showed. When you call their customer service, they do not let you speak to a representative without said card number. So then your last resort is through email, to which they just tell you to call the number and speak to customer service.

After all of this, out of pure exhaustion I gave up. Recently I received an email saying the card would soon expire due to inactivity. I once more went through this process and experienced the same run-around.

It's one circulative process that is scummy, dirty, and mad evil. No doubt the worst company I've ever had the displeasure of dealing with.

Today I have been trying to get through to customer service. I've called 4 times and was on hold in excess of 1 hour each time through the course of the day. No one ever picks up. I have direct deposit and I will be changing to another company. Netspend is demonstrating that customers are not valued.