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Titus J.

Contributor Level

Total Points
83

1 Review by Titus

  • NetSpend

1/16/24

I was supposed to have received a $50 pre-paid card from them. The card never showed. When you call their customer service, they do not let you speak to a representative without said card number. So then your last resort is through email, to which they just tell you to call the number and speak to customer service.

After all of this, out of pure exhaustion I gave up. Recently I received an email saying the card would soon expire due to inactivity. I once more went through this process and experienced the same run-around.

It's one circulative process that is scummy, dirty, and mad evil. No doubt the worst company I've ever had the displeasure of dealing with.

Products used:
Pre-Paid Debit Card

Service
Value
Quality
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Jose B. – NetSpend Rep

We are sorry to hear about the negative experience with customer service. We will be gladly to assist with your concerns please reach out to us at Social@netspend.com

Titus Has Earned 3 Votes

Titus J.'s review of NetSpend earned 3 Very Helpful votes

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